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November 2023 by Jeff Becker
Just bought a mattress/box spring set and pillows from Rachel. This girl is the best! Knows her products, no pressure, very professional, super down to earth and kind. It’ll be quite a while before we need another mattress, but when the time comes, I’m looking for Rachel! Thanks Rachel!! ❤️
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November 2023 by James Cowan
I recommend that you ask for Lillie.My first experience with mattress firm wasn’t so great but I needed a mattress store with less expensive mattresses so a couple weeks later we trade mattress from again.This time I had a really good experience. The store representative that helped us was very family friendly, and was patient with all of her children. She even did push-ups with them on the floor! We had a low-medium range budget and she was to help us be able to get all four mattresses we needed in the price range I requested. I am truly happy with the way Lillie worked with me and my children.This is a store I would recommend, but again it depends on the sales person you were working with. As the first person did not do very good at their job. But Lillie did great!
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November 2023 by Sharon Gutowsky
Hunter was extremely personable, knowledgeable, and patient as he helped us purchase two mattresses along with necessary add ons. His service was top notch. He was able to read my husband and I and give us individual feedback that in the end brought us to a mattress we are both excited to get.
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October 2023 by Michelle Cain
Hunter and Blake were great! I was very indecisive and they were patient and helpful! I have been needing a new bed for quite sometime and I’m super excited for it to arrive at my home in a couple days!
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September 2023 by Julie Webber
Went to the Bend store hoping to find an in stock platform bed frame since we already had the mattress. Jessie and her co-worker got right on it, found what we needed, made a quick call, located it in stock at the Redmond store. Quick drive for us to get it; JP was there waiting for us in the Redmond store. Great, proficient teamwork, much appreciated! A good night’s sleep last night thanks to this awesome crew! Thanks again!
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September 2023 by Andrew McLaughlin
Jessica was fantastic - knowledgeable and professional, she helped us quickly and sold us on an upgrade; worth every penny!
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September 2023 by David Waight
I set out to buy a mattress and went to several stores, this was the only store that didn’t pressure me into buying that day, right then, they also didn’t try to convince me to buy their most expensive bed and instead worked very hard to find the exact mattress I needed and wanted.The staff were very friendly and I genuinely enjoyed sitting and bantering with all them while I did the checkout process.Definitely would recommend this store if you’re looking for a new mattress.
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September 2023 by Linda Anzellotti
I needed to return my bed after it started showing mattress failure after 2 years. After filling out all the necessary warranty paperwork to Mattress Firm, I was rejected. Went to the store to complain and Hunter took control, I got full refund and bought a new mattress. What amazing customer service amazing Hunter. Thanks !
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September 2023 by Maddie&Alex Alere
Lillie was great! Very friendly, easy to talk to. An overall, genuinely, good person. She specifically recommended us the options for our bed, and get it to within our budget.
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September 2023 by Terri Nichols
Hunter was a huge help. Very positive experience, and thrilled with our purchase. Will recommend you’re store to friends. Thank you for the perfect mattress!
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September 2023 by David Valles
Jess was a tremendous help the other day when looking for a mattress. She is extremely knowledgeable and friendly! I would definitely recommend checking this location out when searching for your next mattress.
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August 2023 by Roger Kryzanek
Loved our shopping experience at the Bend Mattress Firm. Hunter was polite and friendly. He was helpful without being pushy. One ordered our new mattress arrived in 2 days on time as promised. Everything about our order was perfect. We are quite happy with the entire experience.
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August 2023 by Fred Franklin
Mattress Firm of Bend's sleep experts were very friendly and knowledgeable which made our purchase both quick and enjoyable. The 120 day sleep trial coupled with a low price guarantee made it worry free.Highly recommend!
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July 2023 by Alice Temple
We chose Mattress Firm first because of their good sales but we worked with Angie (Bend OR store) and she was excellent at listening to our needs and helping us pick out the mattress to suit us. We will definitely be back in the future. Thank you, Angie!
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July 2023 by frazier moriah
Had questions around a particular mattress if it was in stock at the store or not. They helped find one to similar price point and firmness. Super easy and quick!
