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September 2024 by Bill Williams
5 star experience!! Cash was both highly knowledgeable and professional! The entire buying experience from start to finish was truly care free. I would highly recommend Cash !
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August 2024 by Alexis New
The whole team at the dealership were nothing but excellent Cash and Rebecca helped me out so much with my purchase and helped me feel less stressed about my situation. They gained a new customer. Highly recommend.
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August 2024 by Martin DuWors
I own a 2020 Sprinter 4WD that I have driven across the country several times. Early in my ownership I started to experience a hard shift where the van would hesitate before banging into the next gear. This issue first emerged on my drive from Atlanta to Boston, then across the country to Boise and into the California desert. I had been given a number of possible causes but nowhere did I receive any real attention until I landed at Mercedes Benz of Bend, where I was able to deal directly with Mike, the Service Manager. Mike rode with me on my first visit and assured me that they would identify and correct the issue, which they did. During the time the van was there, Mike was always available to speak and ensured that I was kept apprised of the status of the repair. Finally, when I picked the van up, Mike insisted that we take an extended drive to confirm that the matter had been resolved to my satisfaction.
I have owned a number of Mercedes over the years and while the service has usually been top notch, Mike stands head and shoulders above his counterparts.
Sincere thanks to Mike and also to Maddy, who connected me with Mike and worked with me along the way.
Highest recommendation.
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August 2024 by Gerry Okonowski
If I could leave a 10 star I would!! My husband and I flew across the country from grosse pointe Michigan to get my car! Cash and Elizabeth helped with the purchase. We were thoroughly impressed with both of them! They were so helpful, and knowledgeable and they made everything so easy!! What a pleasure to deal with them. We’ve had numerous BMW’s and Mercedes all purchased in Michigan and we have never had an experience like the one we had a M Benz of Bend Oregon!!! We will definitely buy a car from them again!! Thanks again Elizabeth and Cash!!!!!!!
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August 2024 by Jordan
Extremely frustrated that we were not explained that Mercedes remote start feature is only free for the first 3 years. This was never once brought up during the purchasing process. Ever.
Ours just ended yesterday and its a real darn shame. Seems to be a paid subscription thing now.
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August 2024 by Marybeth Kasparek
We had a phenomenal experience buying from MB of Bend, and with Cash in particular. He made the process easy and painless, while showing incredible patience with all of my questions and my eager kids who came along for the experience. If you can, I'd absolutely recommend buying your next car from Cash at MB of Bend!
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August 2024 by Elliott Disney
Great service, great people, & easiest vehicle purchase I have experienced. Big thanks to Cash McConnell & Chris Root. Another happy customer!
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August 2024 by Chris Wicks
My MB motorhome had the turbo go out on me traveling west from McCall, ID. I limped into MB of Bend first thing Friday morning. Coby assisted me stating it they don't do van service there, they are fully booked, and likely to be several days due to service closed on weekends. I explained I'm trying to get home to Sacramento. He said he would take a look. He immediately found that the turbo hose had xome loose. With the assistance of Patrick they reattached the hose, made sure it was secured, started engine, and all sounded great. They sent me on my way, no charge! Truly great service by very nice people. Restored my faith in MB.
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July 2024 by Evan Oderman
I would like to share the positive experience I had with the Mercedes or Bend Service Department. Last week, my family and I were on a trip to Bend for a camping trip in our converted Sprinter van. During the 5 hour trip our van started having issues with a loss of power during acceleration and sporadic gear shifting. I called the dealership as soon as we arrived in Bend and talked to Maddie. She took great care of us and got our van in immediately to the service center. Repairs were completed that day and we were on our way. Maddie really went the extra mile to help us and her friendly demeanor and positive attitude made a difficult situation much easier for my family. Thanks Maddie and to the tech who worked on our van. I’ve been to a lot of dealerships and have never experienced service like this.
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July 2024 by Effie Q.
Cash & Liz were super helpful!! They were patient & answered all the questions I had. They made the process of purchasing a car very smooth:)
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July 2024 by Caleb Brown
If you have the privilege of doing business with Cash, he is absolutely amazing! The whole team was awesome and made everything pain free.
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May 2024 by Weenie Squad
Shout out to Mike in the parts department who was able to locate backordered floor mats from another dealer and get them delivered to the Bend location for easy pick up for me. Definitely above and beyond customer service. Thanks, Mike!
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April 2024 by Sean Wines
Bunch of bums
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March 2024 by Brian McLaughlin
Service Manager Mike, as well as Andy, the General Manager, are great to work with. Professional and honest. Great experience.
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February 2024 by Kathy Skilton
They were very helpful & kind. Eager to find out the answer to a problem. Assisted me in getting appointment as soon as possible.
