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September 2023 by David S.
Absolutely the worst experience I've ever had with a bank. Had an IRA account. Closed it to go with a better interest rate. It took them thirty days to give me my money from my OWN account. Lost a month's worth of interest... about $145... and I had to jump through a bunch of hoops... literally hours of work to close this account. The local branch is friendly enough, but nothing but incompetence in their main headquarters.
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June 2023 by Janece Roberts
I've been banking with them for some time. I have always had direct deposit. I have always had it come every 2 weeks on Tuesday. It didn't come this time. Kept checking and some of my coworkers get it on Thursday. Checked today and called them twice. No payroll deposit and it's on their end. Going on vacation tomorrow. Guess I'm looking for a new bank. This is not acceptable.
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February 2023 by Chris G.
Sad to report about this business. What do they do well? Easy setup of accounts! Redmond branch has nice employees. They seemed like they would genuinely help us when my daughter had fraud committed on her account. Opportunities for improvement Calling them for anything is rough. I've been on hold a ton. The fraud department is the absolute worst!! They are hard to understand and they often cannot help after waiting a long time!!!! And they tell you you will get a letter but they freeze your accounts. Long story shortened. 18 year old daughter... very independent but not wise. She got tricked into opening a link through an email. And the following month got hacked on an app she hasn't used in years. We reported to them as soon as she told me about it. They drained all of her funds. Over $2200 from savings which took her several years to save for a car!!!! And $250 in babysitting money in her checking. Then they canceled her debit card and froze her account for 2 full months while they investigated. Then they credit her back the funds and say that it is a temporary decision but she is still not allowed to add a new check to her accounts. Then a few weeks later they say "we have confirmed the transaction was authorized or initiated by you therefore you are liable". So a hacker stole around $2500 from her and they decided it was her fault for using the cash app on her phone a few years ago.
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February 2023 by ben chartraw
the best, my buddy works there
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July 2022 by Trevor Something
Waited on hold all day and never got connected to anyone.
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May 2022 by Andre V.
Been going here for 6 years, not once have I had a problem! Even lived out of state for several years and they were easy to get ahold of and very helpful. Evan, in particular was very kind and resolved my situation with ease.
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January 2022 by David Gawlowski
Banked here for years and couldn't be happier! From taking my name and promising to call back with an answer (then doing so in minutes!), to walking us through a tricky home mortgage, to following up repeatedly until an issue with an online vendor was resolved (NOT OnPoint's fault), to being genuinely great people always happy to see you walk in the door, one of the nicest companies I've ever worked with.
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January 2022 by Kenneth Katzenberger
Friendly helpful and no B.S. I was with another bank for 20+ years and never been treated as well as I have at on point. Thank you.
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December 2021 by Joeseph B. Tirado
I've banked here now for a few years and love it
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October 2021 by Alyssa H
Online and on the building says 24 hour ATM but doors are locked after business hours for the ATM.
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August 2021 by James Quattlebaum
OnPoint came very highly recommended by friends in the area. In the short time since I became a Member, I have found their services and customer support to be outstanding.
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July 2021 by Cheryl G
Always friendly and accommodating. They are wonderful for regular banking needs, financing my car loan, and my home refinance was quick and easy!
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April 2021 by Michael H.
Bought a van for my personal use and had OnPoint refuse the loan through "cuddle" 'cuz it wasn't a car. And then they jack up the interest rates almost double. And they make you go through some in office (COVID, duh?) process if you choose to pay the onerous rate. They should be clear in their advertising that they don't sell loans on a lot of vehicles that customers might want. The idea of being a "member" of a CU is pretty silly. [edit] Oh, this gets worse. So for a van that was against their policy to insure they ran a credit check. So I have an extra ding on my credit because of their incompetence. Hint: If you are going to refuse the loan for non-fiscal reasons *don't* run the credit report.
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February 2021 by Cameron B.
Just called I don't speak to robots offer some god damn service and pay someone to answer the phone. Takes 1:30 seconds of wasted time before the computer hangs up on me.
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November 2020 by Helen Cloots
Very happy with the service I received at OnPoint! I was able to open a new account as a walk-in within 30 minutes and their staff went above and beyond to help me. Big thanks to Kim for being so friendly and professional!
