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July 2025 by A Liati
I’m really bummed. I learned this shop would be carrying a new brand of e-bike so I got in touch with Ryan, the owner. He told he would order my bike and follow up. Nothing. After repeated phone calls and texts, no response. And he never seems to be at the shop. I’m sure people have great experiences renting their e-bikes, but if you need follow up and follow through, not sure I would trust Ryan.
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May 2025 by Terri Dickerson
Great experience touring Bend!
Thank you, Sam for a great day! We will be back!
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April 2025 by Jimmy Olson
My girlfriend and I had an absolutely fantastic time! I had never ridden an e-bike before. They were knowledgeable and patient in explaining everything . . . even letting us take short trial laps around their parking lot so that we understood everything. The bikes were in great shape, had front storage bags, one had a rear fender storage rack. There was even a lock in one of the storage bags if we needed it. They seem to have thought of everything. It was a very good time. I highly recommend Pedego Electric Bikes.
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November 2024 by Dalton Webb
Only place in town that agreed to work on my after market (bionix motor) electric cargo bike. Didn't try to sell me a new bike, or an upgraded battery replacement system, or anything like that. Got the bike up and running again for a very reasonable price.
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July 2024 by AK Hall
Wow! We had so much fun! Thanks, Scott for setting us up with bikes, getting us all dialed in on how to ride the bikes etc! Your customer service was amazing! For anyone looking for a place to rent Electric Bikes in Bend, check this shop out and you will be glad you did! There were six of us and it was a great experience!
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July 2024 by Andrew Hempstead
They were great to work with for bike rentals!!
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February 2024 by Mark Latham
The first negative review I've done.
I like Ryan and Scott, but it's like pulling teeth to get Ryan to follow through.
After buying a bike 3 years ago the motor went out in 100 miles.
Now after new motors several other parts the bike finally has 200 miles on it and still doesn't work. I've asked Ryan to buy it back and the answer is always that he will get it running correctly. Ryan was again going to call me back one week ago after he talked to the manufacturer. Nothing from Ryan again. Bike is junk and is going in the garbage as I would not want to sell to anyone else.
PS. Do your research
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September 2023 by Stacy H.
Wonderful customer service, and friendly staff! I just came by to get some air in my tires, but the store was closed. The nice gentleman working in the back heard me and came out, brought me in, filled my tires and pointed me in the right direction to the bike path. So helpful and friendly!
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July 2023 by Anna Carling-Pamplin
Such a great team! Today I brought in our e-bikes for repair and was humbled by the kindness and sincerity I received. I came back twice with 2 different issues (battery and brakes) and both times they patiently corrected both issues and instead of charging me just sent me on my way with a big smile! They easily could have charged me for services I didn't need but they have true ethics and corrected the issues with a few tools and a kind smile. I have to say Ryan and Scott really made my day and reminded me what customer service used to be. I highly recommend this team and am grateful we were able to find them and get back on the road today.
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July 2023 by Erin Ball
Excellent experience buying my Pedigo! Ryan and Michelle were excellent!!!!This is my go to bike shop!!!
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July 2023 by Eric E.
We booked the 2 hour river tour with Michelle, who was super friendly and laid back...took us on a nice ride out toward Mount Bachelor to the forest visitor center along the excellent bike paths, then through the riverfront park district and some back streets, explaining some history about Bend and the local historic buildings. Good way to see some parts of Bend you might not see as a visitor. E-Bikes were in top shape with full-charges and good brakes and tires. The only improvements we would suggest are some more instructions on the use of the gear shifter and the relation to the e-power with the throttle. We were experienced e-bikers, but for beginners or those new to e-bikes with gear selectors, more thorough walk-through of the operations of the controls would help the newbies who could get confused heading out into roadways with cars and stop lights right out of the shop location. Overall a fun and nice way to get out onto a breezy bike-ride tour to see some nice parts of Bend. Thank you Michelle!
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June 2023 by James
This is a great way to see Bend. There are a lot of options and knowledgeable friendly people. My friend bought one and I rented.
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June 2023 by Marcia Francis
I cannot say enough good things about the customer service i received from Scott and Ryan. They delivered a tree wheel electric bike for me to try due to balance issues. I thought a 3 wheeler would solve my problem. unfortunately it did not. It was not the bike, it was me. Ryan refunded the cost of the bike had i been able to use it. Thank everyone so much ! I highly recommend your establishment! Thank You.
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June 2023 by Chris Migleo
What a blast! We had so much fun! Michelle who was our guide was amazing! Gave us a great tour and was very knowledgable about the history of Bend and the points of interest. She made everything really fun! We would do this again in a heartbeat!
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June 2023 by Kenneth Baker
Great job!
