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November 2024 by Greta Taie Secor
We have enjoyed the convenience of the self wash station. It sometimes does not look like it has been cleaned, but I think that's because it gets a lot of use.
A dog in the bath next to us was exiting the wash station. It's nail slipped through one of the metal grates and got stuck. When it tried to lift its paw up, the nail up it ripped off. The grate flipped and the dog slipped and fell. The dogs entire nail was ripped off, we found the nail stuck in a hole under the grate. It bled all over the bath station and store. We felt really bad for the sweet large creamy golden. Staff was very friendly and apologetic and cleaned it up very quickly. But, I would be very careful if you are walking your dogs over the drainage grates. It seemes like they should reassess the circle holes in the drainage system.
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November 2024 by Darlene Kieffaber
Always have deals. Just sometimes they come at bad timing for us to use the deal. Most of the time they have the items we always buy in stock.
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October 2024 by Rafik Brook
Everything we wanted was “currently out of stock” Worst supply of cat related products I ever ever seen! Won’t be going back.
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October 2024 by GoVeeg Dabears
Took my GS and my husky to get washed. Small area, 2 large tubs and 1 small. Very nice though. Multiple shampoos and conditioners provided. Temp control water, air dryer. Great price! $28/2 dogs! Awesome
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October 2024 by Brenda
We were traveling & my dog needed a bath. Their self wash area is clean, reasonably priced & so easy to use. Definitely would use them again.
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September 2024 by Gloria Ploss
I had been happy with shopping for my dogs pet food at this store until yesterday. I buy Purina performance Salmon and Cod which seems to be a more limited type of Purina Sport dog food. I often have to come back another day to find it in stock. Yesterday I took a chance to stop buy and found they had one 37 lb bag.. I had been been waiting to finally use my ten dollar points reward.
The clerk could not access my rewards using my phone number and recommended using my smart phone to access the app. I tried several times to to do so, I didn't know my password. I finally brought up an email stating my rewards only to read that they expired on July 31st. I paid the full price of $83.00 and left very disappointed in the challenges and limitations of their rewards program which did not make me feel appreciated for my loyalty. I had no issues with the clerk, she tried really hard to help me.
Gloria Ploss
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August 2024 by Debra Nickel
Not impressed with female employee that worked 7/27 at 6:30 pm. Her customer service was awful and she is very rude. One of the employees took out several kittens to play in a pen and they left a toy on top of it. My daughter went over a was interacting with the kittens and picked up the toy and was playing with them. This employee came over and told her to leave their stuff alone. Accused her of going threw their stuff
. When we remarked back that the toy was left there she grabbed the toy and said I don't care regardless leave our stuff alone. Why take out the kittens and leave a toy on
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August 2024 by Danielle Bilodeau
The service was top notch and everyone was beyond attentive. A+++
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July 2024 by Olive Klews
I love coming to Pet Supplies Plus in Bend. We usually come here for their self service dog baths and they're always amazing. My dog can be really nervous and scared of other people and other dogs and they are super understanding. They always do their best to accommodate us when we come in for the baths and make us feel super comfortable and welcomed. We've now started bringing our new puppy there and they are so sweet to us and to her.
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July 2024 by Cathie Coe Sipe
Every time I am in the store the associates are so friendly, available and helpful. Love the location of the store as well. Thank you!
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May 2024 by I didn’t know what to put here Bearchum
I like this place but they gave me crickets that chirp if you go anywhere else, they don’t chirp. I have to sleep downstairs because I can’t sleep. It’s so loud they’re literally just crickets not food. Great crickets. Every cricket everywhere doesn’t chirp. And they didn’t say they did
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April 2024 by Jasper Hicks
I got to see the cats
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April 2024 by Bridget McGinn
Took both of my elderly lady beagles in yesterday to get their nails trimmed. The staff was so calm and nice. One of my girls has a lot of anxiety issues and struggles with nail trims. When the vet has trimmed her nails in the past they had to use a muzzle and three assistants. Allison was able to work with her easily and really made an effort to reassure her she was a good girl, which was so nice to see! Kayla joined Allison and helped calm my dog for the trimming of the front nails and they kept saying lovely things to her. I think they genuinely like dogs and their work. We will definitely be back!!
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March 2024 by Patricia Thom
Always a five star experience! Thank you, everyone atPet Supplies Plus Bend.
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March 2024 by Kayla Storjohann
We’ve had ok experiences here- but it’s often hard to find what we need (selection). Also, I just went and they’re closed, 45 minutes before closing time. With no explanation or notice posted. It takes all of two minutes to update your hours on Google if you need to adjust your closing time!
