Planet Fitness is a gym that promotes a welcoming and supportive environment for all members, emphasizing the belief that everyone is strong in their own way. It features over 2,700 locations equipped with a wide selection of machines and equipment, catering to various fitness preferences, from cardio to weight lifting. The gym is noted for its cleanliness and spaciousness, with many members appreciating the friendly and helpful staff. However, there are mixed reviews regarding customer service, particularly from the general manager. Some members have expressed frustration over policies, such as the handling of cash payments and the gym's advertised 24-hour availability. Additionally, the presence of younger members during summer months has drawn some criticism. Despite these concerns, many long-term members enjoy their experience and recommend the gym for its reasonable membership pricing and diverse class offerings. Overall, Planet Fitness aims to create a Judgment Free Zone® where individuals can build strength at their own pace.
Fantastic gym. Very clean. Never crowded when I went and respectful clientele. Staff is among the best and the friendliest of any gym I’ve joined. Highly recommend the classes.
August 2025
Jordan is the best at supporting people through so many steps! The best face at the front!
August 2025
General manager has terrible customer service and speaks to long time customers like garbage then kicks them out over not having bank card only cash but not in exact change... so rude. The gym is also advertised as 24 hr but they are not, which is very frustrating for people who don't get free time to work out until after... read full comment
