Powder House Ski & Patio is a well-regarded store with a super nice team and tons of staff, known for its convenient location and quick turnaround. The preseason selection of equipment is excellent, offering new skis, bindings, boots, and a great board selection. The staff is extremely knowledgeable, helpful, and attentive, with particular expertise in boot fitting. The boot experts are incredibly helpful, generous with time and knowledge, and never make customers feel pressured or upsold. They provide a process that includes adjustments at no extra cost and customization like heat molding or footbeds. The rental service is efficient, with an easy and painless return process using a convenient outdoor area. They offer demo skis and hook customers up with suitable gear. While most service is praised, a rare issue with a repair not holding was met with solid customer service and direct resolution from the store manager. Some customers note that rented snowboard boots can sometimes be uncomfortable. Overall, it is considered a great store with great people, where you can find good deals later in the season and get expert, friendly advice that feels like chatting with a wicked knowledgeable ski buddy.
Super nice team, convenient location, tons of staff, quick turnaround. Had a core shot fixed by them that unfortunately didn’t hold but the customer service was solid and the store manager called me directly to resolve the issue.
April 2024
Fast and efficient. A seamless rental experience. These guys are pros.
March 2024
John and the other crew at the Powder House are awesome! Incredible service with setting up my girlfriend to ski with me on the mountain! Also got a great discount on top of that. ?
