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November 2023 by Teresa Hess
They fixed the dent perfectly and kept us updated with every step in the process.
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November 2023 by Melissa Scott
This is the 3rd time I’ve used Professional Auto Body and this time was the best. They gave me a fair estimate that was in line with my insurance estimate and I only had to wait two weeks (this time) to get it fixed. The front office person is sweet as can be and the car looks brand new, so thank you to the techs who did great work too.
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November 2023 by Aimee Roseborrough
These people are great. It took a while to get in for an estimate but then it was much shorter to get in to get the work done. They did the work in less than a week and kept me updated with texts. Everyone is very pleasant who works there especially the scheduler. They also cost about a 1/3 of what another auto body shop quoted me.
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November 2023 by Christina McLean
Had to wait a while to get my apt but I can see why they r so busy. My car looks great, was done faster and cheaper than I anticipated and it was cleaned and detailed to perfection! I couldn’t be happier!Service: Body & Trim
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November 2023 by Jeanne Williams
Everyone was wonderful. Even cleaned the inside and outside of my car. Terrific serviceServices: Painting
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November 2023 by Tim F.
I had work done on my RAV4 in August and now my rear hatch struts are not working properly. The job they did was not done to a professional standard the struts should have been replaced with new parts and they were not. With the low ball quote from Progressive insurance. Professional auto body/Car star are not to be trusted with anyone's vehicle. The back hatch wasn't aligned correctly as well. Over all I would not use this auto body shop it's been a big run around and honestly the worst experience I have had with any business. Also John that is the Manager is horrible on follow up and making sure the job is done correctly! Don't waste your time with these people. My RAV4 will never be the same. One less body shop that can be trusted in Bend.
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October 2023 by Sina Streeter
Professional Auto Body did an excellent job repairing our vehicle. Great service and workmanship. I will be recommending them to family and friends.
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September 2023 by Shannon L.
The whole time (two weeks!) that my car insurance was paying for my rental car, the body shop was trying to track down the part. This is something they should have done during the several months before I dropped off my car. I picked up my car (still damaged) when my insurance ended rental coverage. The body shop continued to search for the part, and ended up deciding to just pound out and repair the original panel of my car. This repair took almost two weeks, during which time I had to rent another car. This time, of course, it was out of my own pocket. Over $1000 that I never should have had to pay! And shortly after I finally got my car back, I found out the fuel door no longer pops open. Even after the accident and before the car was repaired, the door worked. I am EXTREMELY disappointed in the service I received from Professional Auto Body!Services: Painting
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August 2023 by Biff Z.
The word professional should not be in this company's name! I made an appointment in June to have my bodywork done in early September. In July, their company was purchased by Puget Collision, which decided that they did not want to do corrosion repair anymore; however, they never contacted me! I called in late August to confirm my appointment, which they confirmed. Then several days before my appointment, they finally notified me that they would not be honoring their agreement, and would not be repairing my vehicle! What a waste of time - over two months! Do not believe these people, and do not take your vehicle to them!
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July 2023 by William Rehe
Made an appointment 3 weeks ago. Showed up to my appointment and was told they sold the business and couldn't work on my vehicle. Thanks for wasting my time and being completely unprofessional.
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July 2023 by josh wagner
These guys did a great job repairing my classic mustang!! Between the seamless body work and the beautiful painting. plus one heck of a detail at the end. You could never tell that my mustang got rear-ended by an box truck. Above and beyond!! Thank you!Services: Painting
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May 2023 by Steven Sheehy
My car got damaged and these guys did an incredible job fixing my car for a fair price. Would highly recommend ??
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February 2023 by Sam
This place did a great job removing a dent on my car. They even detailed the car inside and out, and it only took a few days. The work is perfect- like the body damage never happened.My one complaint- the lady at the front desk. She was cold, rude, and actually had me pay for someone else’s repair (and tried to give me their key!). Then, when I corrected her she told me my car wasn’t done when I could clearly see it out front and ready to go. She didn’t apologize or laugh or anything about this. She spent our entire interaction glaring at me from the moment I walked in the door to when I left. My husband also had negative interactions with her on the phone and had to tell her over and over again that we were not using insurance for the repair. This person is the face of this company and she definitely did not leave me with a good impression.
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January 2023 by Adrianna Guevarra
My husbands car was with these guys for over 4 1/2 weeks and during that time they messed up 3 orders this delaying it. This was a two week job and it almost doubled. My husband was paying out of pocket and they kept adding more costs . Then, when we got the car back the radio was not working, they said the battery stopped working, and the air bag light kept on flashing which are all new problems that didn’t occur before bringing it in the shop. They refused to give a discount and are wanting us to pay for the screw up they made. I would not recommend them at all! Stay far far away from them.
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October 2022 by Doug Kaess
A deer hit the front side of my truck. They scheduled the repair and because the truck was not drivable they provided storage. The work was done as scheduled. The estimator, Bruce was knowledgeable and great to work with.. The truck was returned to me like new. Very professional. I highly recommend them.Doug KServices: Painting
