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February 2024 by Violet Wilson
I called right when they opened and have been on hold for over and hour and counting. My doctor sent a prescription over a week ago and they still haven’t sent it to my insurance for verification.
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February 2024 by Beatrice Makokha
Very helpful staffs. I was happy and grateful.
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January 2024 by OR Moto
Place looks post apocalyptic inside.They can't even keep there real hours updated online.
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December 2023 by Madeline M.
Although it was a bit frustrating that they don't answer their phones, it's understandable because of how shortstaffed they are. That being said, I am tremendously grateful for the work they're doing in the Pharmacy as well as the floor staff.. they always greet you when you walk in and Bob is my particular favorite. They have a reasonable selection of wine, And regular discounted items. Good energy a good environment. I would recommend this particular Rite Aid over other Rite Aid in Central Oregon.
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November 2023 by Rafael Lopez
Moving to Freddy's at least they answer their phones
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October 2023 by Karen Johnson
They're always kind and courteous.
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September 2023 by Catherine Coleman
You should be ashamed of yourself! Can't get a hold of anyone. Nobody answers the phone. 9 Days now! My rx should have been filled on the 15th and it's the 24th. I called again and spoke with someone who works in the retail side and she said that there's nothing she can do?!?!?? Then what am I supposed to do if you work there and don't know what to do. So disappointing! At least apologize for the inconvenience. They take zero responsibility. I even called the 800 number that they told every other negative review to call and they didn't even answer. Shouldn't you be held accountable for delays in care??????
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September 2023 by waykeeper
Website says open till 9 drove only to find paper signage that they are closed, need to find management that has the ability to keep online presence update.
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August 2023 by Aubrey H.
Shout out to Stephanie and Cassie working august 21, 2023. Exceptional, kind customer service. Appreciate both of you and your help! Thank you for going above and beyond. Give them a raise! You want to keep them!
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August 2023 by Mua Question
Okay so the manager here is the greatest. I had some trouble with a visa card I bought here. Normally it seems like the kind of issue a manager would malfunction over, like something that requires troubleshooting outside of what a training manual would show. She totally got the bottom of the problem using some detective work and fixed it. I would have been out a hundred bucks otherwise, had to deal with visa, waited and maybe never had the problem fixed. It's great to see ppl not afraid to think for themselves and for that I'd give the store a great review.
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July 2023 by Russ Wright
I stopped using this pharmacy a couple of months ago because every time I went to pick up a prescription, it took days to get them filled, if they had it, and when it was finally filled, the staff always complained how backed up they were and how understaffed. My Dr sent a new prescription to this Rite Aid instead of WalMart by mistake and I went to pick it up 3 days later. I was told they are running 6 days to fill Prescriptions!!! When I questioned why so long, the pharmacist with an Australian accent said, "I'm not bulls#$!ting you, you can come look at my queue if you don't believe me!" !! The other pharmacist told the lady in front of me that the other pharmacist was doing her a huge favor by getting the prescription done quicker than 6 days! Completely unprofessional, discourteous and condescending staff and horrible response times. Try Walmart. They're nicer, much faster and cheaper.
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February 2023 by Jeff leifer
Great pharmacy. Great prices on my meds. Usually a short line at pick up. Really nice staff!
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February 2023 by Dani J.
The pharmacist I just spoke with was extremely rude and yelled at me because I could not understand what he said. I also work in healthcare and understand that it can be stressful, but there is no need to be vile and rude. I will call meds into a different pharmacy from now on as it is clear this poor guy can't handle the load. My you find the peace you seem to desperately need
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February 2023 by Autumn and Cody
Imagine calling a business. OVER AND OVER. to just have the phone ring off the hook. (within business hours and not during their lunch) While my doctors office and the recommendation when submitting a prescription to call to make sure its ready. HOW WHEN NO ONE ANSWERS. and THE ONE TIME SOMEONE PICKED UP... they just sat there and put the phone down when they picked up. i said hello countless times.... to have the phone hung up on me.
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February 2023 by Ben Petersen
Christian, a pharmacist, acted as if he hated his life and job. I've rarely encountered anyone as rude to all customers as he was. He was short- tempered and publicly profane with kids present. Other staff were competent and friendly. I've never wanted to pull someone over the counter as badly as I did today. If another pharmacy is more expensive, go there and do yourself a favor. This particular guy was absolutely miserable.
