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November 2023 by Code7
As a Bend resident since the early 80's, there is no other repair business I recommend more than Specialty Auto. Their pricing is extremely fair, service is top notch, and their integrity is unmatched. Don't waste your time going anywhere else!!
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September 2023 by Jacob
They quoted me $2000 plus labor for a part that costs less than $1000 OEM. And that wasn’t the problem! It was a $10 Oring that was causing the leak and they said the whole thing needs replacement. Watch out with these guys. Glad I told them to stop working on my vehicle.Edit:1. Yes that was a honest review, I was told the car needed additional troubleshooting for the 02 sensors and I told them to stop.2. You diagnosed my issues but never gave me a definitive answer on why I had a rough idle just said “it’s possible it could be this or that”3. If anyone wants to look up part# 21305-AM64A you can see this part costs $1,181 brand new. I was quoted $2,091.90 for the part and an additional $174.90 for labor. Mind you, I had a different shop look at it and I was told it was just a leaking Oring which cost me no more than $10.4. The Oring was fixed and there’s no additional leak. So therefore you are wrong… again.This shop is dishonest, will try to upsale you items you don’t need, then will try to publicly say your review wasn’t honest. Very disappointed with the service and the quality of customer service.
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August 2023 by Shell Surgeon ..
I have given them all the info on the car's condition, in detail. An experienced car engine mechanic should be able to give an answer as to what the failing part or parts are. One or two different areas of the engine: VVTi, valve tappet/lifter related, injectors or whatever. At least an idea of what it might be, rather than come in and we will ok it over. I cannot do that.
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August 2023 by jim hays
Awesome service… when car was broken and needed repairs, we also had an emergency road trip we had to take at the same time. They got us right in and back on the road. Wife was able to get to kids. Thank you guys. We appreciate you…Hays Family 8/2023
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August 2023 by Courtney S.
I would send my grandma to this mechanic. I trust them to give me the best price while still providing a high quality service.
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July 2023 by Connor Devereux
I have been using specialty auto since I moved to bend years ago. Not only has the staff treated me with the upmost courtesy, but they’ve been able to get me in and out the door at an incredibly efficient time frame. From breaking down and almost missing my anniversary trip, to multiple times I’ve asked them for help on a short notice, the crew was able to exceed expectations and get me back on the road. I can’t thank you guys enough.
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June 2023 by iris lawson
Their service is truly exceptional. The team here is highly skilled, friendly, and most importantly, honest. They took the time to thoroughly explain the issues with my car and gave me an accurate estimate, which I greatly appreciated. Overall, I highly recommend this auto shop to anyone in need of top-notch car repair services. Their pricing is competitive, and their quality of work is simply outstanding.Thank you for making my experience a positive one!
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June 2023 by Emma Discenza
My car started leaking blue fluid a week before I was supposed to take a cross country trip. I explained my situation with a tight timeline and they had my car in and looked at within 48 hours. Brad was very knowledgeable and an excellent communicator about the needs for repairing the car, the timeline it would take, and up front about the estimated price. When changes inevitably happened in the process of getting the car back on the road, Brad always let me know right away and gave me realistic expectations. The car now is running smoothly and is taking me across the country. Thank you everyone who helped!! Very impressed with the quality of business and care.Services: Auto exhaust system replacement
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June 2023 by Patrick Youngs
This is what we have been looking for. A local business who cares, is responsive, is reliable and produces quality work. Called and was able to get in within 24 hours. Car finished same day. And they actually followed up via phone and text to make sure all was okay!!Service: Air conditioning
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May 2023 by Jayden Todhunter
I had the most pleasant experience working with Brad and his staff at Specialty Automotive. My engine blew on the side of the road and I was able to set up a tow straight to the shop. Though the news was detrimental about my car, Brad was so kind and direct in delivering the options to me. He was patient with me while I found a service to come pick up the car. He then allowed me to contact him and ask questions about possible used cars I was interested in - this led me to find a great option. I brought it in for a Buyer's Inspection and received in-depth information and an honest opinion about the car I was hoping to purchase. The entire experience led to only a 1.5 week turnover from my engine unexpectedly blowing hours outside of town to finalizing a purchase of a reliable vehicle that I was truly excited about! I couldn't have done it as quickly or with as much confidence without the support of Specialty Automotive. I have never worked with a mechanic that was this friendly, accommodating, and considerate. Every staff member I dealt with had the BEST customer service. How refreshing it was to team up with a business that holds exceptional values in customer care. I will recommend them endlessly.Services: Auto engine diagnostic
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May 2023 by Sean Corrigan
I’ve taken 4 different vehicles to this shop and have had excellent experiences each time. The staff are very knowledgeable and the customer service is outstanding. They are able to get me in on short notice and always complete the repairs in a professional and timely fashion. I will continue to rely on Specialty Automotive for any repair work my cars require.Services: General repairs & maintenance
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May 2023 by Nils Strathaus
The crew of this Shop is awesome!We are on a road-trip and our breaks and wheel bearings gone bad. Every Shop said that they were unfortunately booked for the next weeks.These guys squeezed us in and helped us to visit the US! As we talked to other costumers they were all happy about this shop and they bring in all there cars and trucks.While waiting there is a shuttle service - great job too! I would recommend the community center to relax and do some sports!Thanks for helping German Visitors :)
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April 2023 by Nicole Taylor
I LOVE Specialty Automotive Service & Repair! I went in with a minor transmission and minor oil leak so I was prepared for a semi-big fix. These guys were so professional. This is our only vehicle and they offered to shuttle my son and I where we needed to go.As a single mom I had to pick which problem to fix first as the budget didn't allow me to do it all at once. They were very helpful in helping me decide. I will definitely be returning to have the other issue fixed.Kind, professional, and a reputable company. So glad I finally found a mechanic shop I can trust.Services: Engine repair
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April 2023 by Thomas S. Graymer
These guys were absolute life savers. I come into town on Easter Weekend and my AC Compressor goes out. After making 5 different calls on the Monday morning these guys got my car in and replaced my parts and got me heading home just as the afternoon started. Id give these guys 10/10 absolutely recommend! ?Services: Auto A/C replacement
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April 2023 by Anne W.
I dropped off my 2004 Chevy Truck for a rear only brake job and oil change and they had my vehicle a total of seven days. It was an awful experience and horrible customer service. They never communicated with me and I had to call constantly to inquire as to the status of my vehicle. The truck sat Thursday not being being looked at when it was dropped off at my appointment time of 8am, then the parts forgot to be ordered on Friday, then the weekend came and went with no call and then they didn't come on Monday as I was told they were being shipped over night shipping. Always had an excuse for having the truck for seven days and could care less I was inconvenienced and in my opinion over charged! They admitted having poor communication with me during this repair. I requested to tell the owner I felt completely taken advantage of and was not satisfied with what they feel a discount was. and that being without a vehicle for for SEVEN days and then they charged $981.50. So heads up about doing business with this automotive shop. This was not an acceptable experience.You are not sorry Craig and my experience had absolutely nothing to do with supply issues and you know it. Your team dropped the ball multiple times. Let my vehicle just sit before it was even looked at then forgot to order parts then failed to have them shipped over night as I was told. One excuse after the next and then after having my truck for SEVEN days charge me $1,000 and have the audacity to say you discounted the parts!!!!!
