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June 2025 by Alyse Anderson
This U-Haul location has great customer service, specifically Brenda at the counter. She kindly and quickly helped us with an adjustment we had to make to our truck rental.
Big thanks to them for bringing ease to our move, it was super appreciated!
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June 2025 by Kathleen Myers
Great staff in Burns Oregon. Even arranged to pick us up outside of town despite a busy day for them. Highly recommend
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June 2025 by Sarah Richter
Spoke with an agent yesterday to secure a pickup truck for this morning. Reservation was all set and secured. This morning got a call from a local agent stating no trucks available. Uhaul please fix your online reservation system. This has caused a significant delay in my project and you have wasted my time. Appears to be a system error.
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May 2025 by Serena Kluser
Katie was super friendly and helpful! She really took care of us and assured us about the whole process.
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March 2025 by Selene Crompton
FIVE STARS FOR THIS FABULOUS TEAM AND LOCATION!!! And a big thank you to Eli for making an otherwise stressful situation much more tolerable simply by way of his genuine kindness, patience and cheerful demeanor.
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March 2025 by Alexandra Lindsey
My husband called, ordered and paid for a part. Came in and front service was just HORRIBLE!!!!!! I MEAN HORRIBLE. FEMALE WAS RUDE. didn't like her job. Didn't even try. Didn't even look. Canceled the order. As he was leaving Eli saved the day!!!!!! That man needs a raise and she needs to go. She straight stated she didn't jeed the job and acted as if she didn't care. I will call ammeter cause this is not okay. Eli dug in the garbage looking for the paper after the girl lied about tossing it. If you don't like or want your job then move on and give the job to some one who wants it. I will call cause this is just poor customer service. It's not like it was a 5 dollar piece it was 200. Thank you Eli!!! You went up and beyond your job!!!! I've been in retail 15 years. Get it together. Your front end your the first and last thing the customer sees. Make it a better experience. Take a not from Eli. Thank you Eli again for saving the day. We really needed that.
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March 2025 by Matt Dugan
Quick easy and to the point!
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March 2025 by Jen Parillo
Easy, convenient and well staffed facility.
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July 2024 by Jason Kleckner
More staffing is needed on a Sunday. I had to wait ~10-15 min to check in. I realize it’s smaller town Bend, but I was in a rush and that was inconvenient.
Otherwise the staff was helpful and place is clean
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June 2024 by Nathan Wolfe
Rented a utility trailer and found out it had a flat tire after I loaded it up with material, which I could not remove easily. The tire pressure was only 15 psi when it should’ve been at least 55 psi. Had to go find a place to air it up and made it to my destination, but the tire went flat again overnight. Thankfully, I had an air compressor at home to air it back up before returning it. I let an employee know about the flat, and they said that the trailer never should’ve gone out in the first place because they had let the owner know about it prior to me renting the trailer. So the owner is responsible and is lucky I didn’t have an accident with a flat trailer tire that could’ve caused it to lose control. That’s a lawsuit waiting to happen. Much cheaper to fix a flat tire.
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June 2024 by jack tate
By far the worst U-Haul experience I’ve ever had. I returned the pod empty. I noticed that I was still being charged for the pod so I contacted Support. Support called the GM and the store and I was told that I still had stuff in the cart when I know that I returned an empty. I went down there and looked inside the pod, and they had re-rented the pod without checking Charge me for other people storing their stuff in it. U-Haul sucks the people who work here are not intelligent at all. By far. The worst experience I’ve had with U-Haul I will not be using them again.
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May 2024 by Luke Klassy
Had uhaul install a hitch and this is how they left my vehicle. Additionally, they messed with the wiring on the truck and now the turn signals will not work on either side. Cannot recommend hitch installations here.
Update - Uhaul corrected the issue with the taillights. GM needs to put SOPs in place to avoid creating unsafe vehicle conditions for any future customers.
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February 2024 by Kathleen Glogau
Amazing customer service. Nicest person helped us. Thank you.
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January 2024 by Nathan Hitchcock
Fantastic trailer rental experience this time. Super friendly and prompt service/staff both coming and going. And it was on a national holiday, so I was feeling blessed that they were even open. Only gripe is that the ratcheting mechanism for the wheel tie downs on the vehicle transport trailer we rented were rusty and hard to operate due to constantly binding up. Definitely need to be lubed and cleaned. Otherwise the trailer was great.
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November 2023 by Andrey Kuranov
People. Do not use the services of this company. The prices are unjustifiably high. The items were delivered damaged. The staff are students who know nothing. It seems that the company owner loves easy money.
