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May 2025 by Rob Little
Nice people but SO SLOOOOW.
I've been a US Bank customer for ~10 years and been visiting this branch just as long. Sometime in the last year they removed the teller stations and now you get help from a person at a desk when you go in.
I've been in ~5 times since the teller stations were removed and the people are always friendly but the service is terribly slow. They want you to sit down, relax in a chair, and wait for someone to come get you. No one has ever been available when I've walked in, and there have always been people waiting.
If you're trying to do something quick, but that can't be done at the ATM, you're out of luck. The teller stand offered a quick way to get help, and unfortunately with its departure so did the opportunity to get quick help. Visit another branch if you have things to do and are looking to get in/out quickly. If you want to hang out, drink a coffee, and chit chat with other people who have nothing else to do, visit this branch.
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October 2024 by Matthew\u0026nature257 Stevenson
Everyone I have worked with here has been nice enough. No complaints
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October 2022 by Danny
Brittany Benson handled a complex situation for an elderly customer with grace and kindness and professionalism. 10 stars.
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July 2022 by yamile Linares
Excellent
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April 2022 by Jake S.
Downtown location is great. Offices are sort of empty, I suppose COVID affects everyone. But fast friendly service and always can assist with any of my banking issues or requests.
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March 2022 by Hyun
(Translated by Google) Nicely organized bank interior with friendly service.Good response with customers(Original)친절한 서비스와 함께 잘 정리된 은행 내부 좋습니다.고객과의 응대가 좋아요
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March 2022 by Chef Danny
Brittany Benson handled a complex situation for an elderly customer with grace and kindness and professionalism. 10 stars.
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December 2021 by 2xAlex
(Translated by Google) Nicely organized bank interior with friendly service.Good response with customers(Original)친절한 서비스와 함께 잘 정리된 은행 내부 좋습니다.고객과의 응대가 좋아요
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March 2021 by Alex J
(Translated by Google) We recommend inside a well-organized bank with friendly service.Good response with customers(Original)친절한 서비스와 함께 잘 정리된 은행 내부 좋습니다.고객과의 응대가 좋아요
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June 2020 by Robin W.
I am a Business Owner who has been with US Bank since we bought our Business. I am done with their CARE LESS ATTITUDE towards their Customers. I have 5 accounts with them and I am done. Lobbies closed and one drive up window open. I was 14th in line. Not just NO but HELL NO! Close early open late! You continue to cut staff and hours! I have just over 22,000 clients of my own in a town of 80,000 and I will do everything I can to make sure your will not get any new clients from any of my clients. I will bash your Bank every chance I get. You have earned it!
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January 2019 by Mark J.
I was nervous about opening a checking account because of some credit challenges and a couple rough financial years. I accidentally ended up at US Bank where I was greeted by Amber who quickly put me at ease explaining that they do not pull a credit report and that as long as I didn't owe another bank money I'd be ok. She was right and we proceeded with opening an account for me without any issues. What I want people to know is that I was treated with dignity and respect even though my little dab of money won't make or break US Bank, they sure made me feel like it might. More than that Amber is working with me to help keep my credit going in a forward trajectory. I left the bank feeling more important than when I walked in, that's for sure. Thank you Amber and US Bank for turning something uncomfortable for me into a positive experience. Made my day and week ahead much easier!
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January 2019 by Kim E.
The local branches have always been helpful and courteous but I think people should know what they're getting with a large national bank. I made a funds transfer error and ended up having an overdraft charge on one of my checking accounts with US Bank. As a customer of 17 years and having 6 accounts with them, and having not had an overdraft in recent history, I thought I would call the bank and ask for a waiver of the $36 dollar fee. After speaking with the customer service rep, they put it through their policy decision making system and offered me a $9 refund. This rep said he was not authorized to override the system so I asked for the situation to be escalated to someone who could override the decision system. I was called back an hour later and after explaining the situation again, I was told the same thing by the "manager" who then said she could only offer me the $9 refund and couldn't override the decision in the system either. I asked to be escalated further and was told no, this wasn't an option and that no one would be able to override the "decision system." When did people become robots not able to make any kinds of decisions and when did customer service become so terrible that banking management decided this is the "right" way to treat a great customer of 17 years? I think it's time to switch to a small, local bank who still has human customer service and decision making systems.
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August 2018 by josu
People at the bank are great. The bank itself is awful. $36 over draft fees, .50 check deposit fees, $20 to accept an incoming wire, and the dreaded ATM fees... This is the typical big bank brick and mortar experience. Nickled and dimed to death. If you're looking for a new checking account try a brokerage firm that offers banking. They literally do not charge you for anything except to send (not receive) a wire. I spoke with US Bank over the phone for the last time today and I cant tell you how happy I am to get all my bill pays transferred over to a new account. Only wish I did it sooner.
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July 2018 by JB
People at the bank are great. The bank itself is awful. $36 over draft fees, .50 check deposit fees, $20 to accept an incoming wire, and the dreaded ATM fees... This is the typical big bank brick and mortar experience. Nickled and dimed to death. If you're looking for a new checking account try a brokerage firm that offers banking. They literally do not charge you for anything except to send (not receive) a wire. I spoke with US Bank over the phone for the last time today and I cant tell you how happy I am to get all my bill pays transferred over to a new account. Only wish I did it sooner.
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May 2018 by Ben Hargis
Friendly staff.
