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January 2025 by Mikey Nelsomic
Not only the worst pharmacy in Bend (after Walgreens went out of business), but they don't care and if ypu complain will tell you to just go somewhere else like it's as easy to switch as a TV channel. Out of 24 months they have gotten my Rx wrong or not filled it fully 20/24 times. They are a complete waste of time with litterally zero care, interest, or respect for their clients. I urge anyone to find someplace else and spare yourself the horrific monthly headache and terrible treatment by the staff. This isn't just the worst pharmacy in Bend, it is the worst business in Bend.
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April 2024 by Ben Liyanage
This is a great pharmacy, but it often feels like they are closed when you need them. Check the hours before you send a prescription here.
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April 2024 by Andrew Theron
Best pharmacy in Bend! Friendly staff but most importantly, at least to me, is how efficient everything things works! I LOVE the drive through window!
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April 2024 by Scott Douglass
This is the best pharmacy in town, plus it’s woman-owned and locally owned! Amazing customer service and great local products.
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March 2024 by Gabriel Silk
This might be the best place to get scripts filled in Bend... although Safeway and Walgreens admittedly set the bar prettttty low :PPros: They're friendly, wait times tend to be pretty low, they have a drive-thru, and they're better than Safeway and Walgreens.Cons: Their text message notifications never work for me, and I usually have to call them to fill my prescription (it doesn't happen automatically).
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January 2024 by Tall B.
Because my experience was not good I think I have to write a review so the business can learn. What made us upset was the lack of accountability. 1. Poor communication from the get go (several phone calls) 2. Insisted on a fax from my NY pharmacy when they were in the other end of the line and could have done it by phone; it was never made clear that fax was required, felt like a preference. Please make it clear if that's necessary. 3. They don't take GoodRX! and I wasn't offered any other cost reduction 4. Unwillingness to help at the counter; someone sitting on the ground, maybe 4 or 5 employees and we had to wait? 5. After finally getting the refill ordered, my dad and I sat in the lobby for 10 minutes before another employee approached and asked whether we were customers (yes) 6. Another 15 - 20m passed before I went back to the counter asking for an update. There was so much time to let us know we didn't need to wait. 7. It all made me feel b a d. We were treated like dummies, but never have I had such a confusing experience like this in any other pharmacy. And I'm from NYC, so that's saying something.
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December 2023 by Jerry Gordon
First time filling my RX here,they were very friendly and prompt,less than 1 hour, unlike Walgreens were it can take days!
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December 2023 by Susan Castle Agli
I placed a prescription yesterday morning and this afternoon (the following day) having not received notice that it was ready. I decided to call and see if there was a problem and could I help them in any way to get this filled. I called 3 times to speak to someone on their team regarding an important prescription. No answer. Next I called the extension for a medical office, thinking of course they would respond to a doctor's office. I tried two times no response. I have supported their business since they first opened. I have given them a great number of free passes for many bad customer service experiences. And now when I need them the most, I can't get through. Seems a shame that I have to go there and speak to someone in person. Grrrrrrr
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August 2023 by Zach S.
Support your local pharmacy before going to Safeway. They likely have what you need. If not they can order. They unfortunately didn't have a generic saline nasal rinse I believe they had last year so I had to purchase that across the street. They had others but not the standard non habit forming nasal rinse I like to have
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July 2023 by Jonathan Fry
What a great local pharmacy. Always pleasant and have great customer service. Employees seem like they are happy and are treated well. If they have the time, they will go “above and beyond” on getting your what you need. Thank you guys!
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July 2023 by Ricky Gregerson
We had been going to another pharmacy in town since we moved here in 2015. When the hours and service became so poor we switched to Westside. Oh my! What a difference. I wish I'd started with them back then. The best service ever! Competent and great-natured staff and pharmacists. Without a doubt the absolute best place in town for your pharmacy needs!
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July 2023 by Peter Takacs
This place is the greatest pharmacy in Bend! The staff consistently goes above and beyond for our family and we couldn’t be more thankful. We will never fill anywhere else!
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April 2023 by Trevor M.
Easily, the best pharmacy in Bend. They genuinely care and will do everything they can to help you.
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April 2023 by Danny
Feb 23 2023. Still militant about customers wearing the rediculous, ineffective mask. Made me leave the store and use the drive thru. There are 11 pharmacy opportunities within a 4 mile radius of downtown.
Not going back.
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April 2023 by Doug S
These people are terrible! Very unaccommodating! Go anywhere but here!
