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January 2022 by D H
Great mattress company, and the employee that helped us wasn't pushy ? I highly recommend you get a bed here the prices are great.
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April 2021 by D Hartung
Great mattress company, and the employee that helped us wasn't pushy ? I highly recommend you get a bed here the prices are great.
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December 2020 by Shanon Danley
Went in for a firm mattress and salesman convinced me to get the medium mattress. I ended up hating it because I was sinking into the mattress and I feel like I’m on a hill. I’m only 135lbs so I wouldn’t think the mattress would start doing that after 2-3 months. I ended up getting my “one free exchange” to the firm like I originally was talked out of. Paid $60 more dollars or top of the $2300 I financed for them to deliver the firm. 2 months later the mattress is sinking in. I have to sleep sideways so I don’t feel like I’m rolling off the bed. I absolutely hate this mattress!! I called to see if there is anything they can do and since I already got my “one” exchange sorry too bad so sad.
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September 2020 by Arlene Hall
Wow!! You want to talk about bad service and rudeness? I've been coming here for the last 8 years to get all of my mattresses. I've always recieved excellent service and walked away with a wonderful mattress. I walked in yesterday and spoke to a guy with brown hair I don't know his name. Once he saw that I wasn't interested in his $2000+ mattresses he just walked away. Walked to the back of the store and stayed there. I told him I wouldn't be ready to get a mattress for 2 weeks but he just walks away? I might also add that I always get a queen mattress and this time I was only buying a twin mattress. I guess a twin mattress combined with the fact that I was looking at their $700 mattresses means I'm not worthy of his time. There use to be these older guys that worked there and they were amazing but they're gone now,, too bad. Got it!! I'm done with Wilsons in Bend Oregon. I'll take my business elsewhere. Too bad because I thought customer loyalty and building a good and loyal customer base was important to them but I guess I was wrong, money is. Ok Wilson's thanks for letting me know, atleast I know where you stand and where your loyalty is. Buh-bye.
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August 2020 by Lorene Chevalier
High priced
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August 2020 by Michelle C.
This is where you go for the small town personal care you used to expect in Central Oregon. From sales, to the office, to the delivery team, everyone we dealt with was very friendly and really took customer service seriously. No pushy, commission-driven salesmen, just honest, knowledgeable people who want you to sleep well. When issues completely out of their control arose, they were accommodating and generous. Based on research and previous mattress experience, I narrowed down my choices to only a couple mattresses that I wanted to try. Bob actually listened to what I had to say and showed me the ones I wanted and then directed me to a couple other choices that would honestly suit me. He gave me space to figure things out and didn't push a sale. When I came back to order the mattress Cody took the order and was honest and friendly Due to Covid-19 the manufacturer was behind. We were made aware of this from the beginning and completely understood, so we were patient. Again, the manufacturer pushed delivery out, this time indefinitely and the store went above and beyond to accommodate us and gave us a mattress that was comparable but even better quality. The delivery team (which included Cody again) were on time and professional. They were careful, wore PPE the entire time and took away an extra mattress we had and didn't want, just to be nice.
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January 2020 by Mary Doyle
Do NOT believe them when they say lock in the price and ask for SS and Driver's License because the sale is ending. I was made to believe that I was just agreeing to a price, NOT purchasing. I did not sign any paperwork regarding a purchaseNow I have a credit card with a $4,000 plus Balance. This is fraud, and I reported as such. I will be contacting them directly and reporting them to the Better Business Bureau.
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December 2019 by Allison Schumacher
We set out to purchase a mattress set up this Black Friday and after stopping at 4 different mattress stores, I am thankful Wilson's Mattress Gallery was our last stop! ? Bob Hand at the Bend, OR location is phenomenal! Bob treated our family wonderfully and we are very happy we bought from a locally owned and operated company (which includes local service if we ever have any concerns with our purchase)! ? 5 star service AND product! ⭐⭐⭐⭐⭐ Thank you for the superior customer service experience! ?
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August 2019 by Tad Scharpf
Great no pressure sales staff that is knowledgeable.
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November 2018 by To be
Best bed deal here.
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October 2018 by Tom G.
We had doubts about virtually all of the listed Mattress stores in the area; and after visiting most of them concluded our best outcome would likely be determined by finding a knowledgeable and customer oriented sales associate that could deal with our needs objectively. That's what landed us at Wilson's -- and with a very helpful and pleasant sales associate, Crystal Anderson. Our needs were fully analyzed, and we were able to settle on a satisfactory purchase at a reasonable price. And to enjoy excellent customer service along the way. There probably is no "one size fits all" mattress store solution. However following the path of finding an excellent sales consultant worked well for us.
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September 2018 by Rob O.
Once they get your money they they absolutely do not care about you any longer. I spent $2,000 on a TempurPedic mattress, it has collapsed in the center, I went back to talk to them four times for warranty help. The last time I was in there Crystal the saleswoman at Wilson's, got up from the table when we were talking and said I have a customer, I have to go. My advice to you do not buy here.
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February 2018 by Rob Orton
The salesman was happy to sell me a $1,900 bed with his absolute assurance the the bed warranty was Ironclad with great customer service. I went back in to Mattress Gallery with a warranty problem and the salesman said he cannot help me. I asked him to make a phone call for me to their rep, he refused to even pick up the phone. It's not like he was busy, I was the only person in the store. (Buyer beware when the promises are flying and there are beds to be sold)
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February 2018 by Lara L.
I have to admit I was skeptical to buy from here after all the bad reviews. However, we went to 4 different stores in town and I laid on pretty much every mattress. The only one where I felt that the bed felt heavenly when I laid on it was at this store. I literally came back 4 times and brought my own pillow and laid on it for at least 30 min to be sure. The price was more than I wanted to pay, but I have hip and back issues and figured it's worth it for something to help me feel better. I wanted to make sure I was getting the best price and looked around and online the same mattress was cheaper. Bob the salesman beat the online price by 10%. He said it would be here by the next week, and we left. We had actually moved to the guest bed because our bed was so bad we could feel the springs through it and it was a hand me down x3 so probably 20-30 years old. In any case, we couldn't wait to get our new bed. We were disappointed when it hadn't arrived at the day expected and Bob felt bad for us and gave us a free mattress cover even though it wasn't his fault. When we finally got our mattress, we were so excited but then super disappointed because it felt nothing like the one we had laid on in the store. It was so much softer and we sank like there weren't springs in the bed, particularly on one end. We told Bob right away but also told him we would try it out a couple months to make sure, since every new bed needs a break in period, even though it should have been harder and then become softer. After a couple months and contacting the mattress company who makes the bed also, to confirm it should feel even everywhere, we contacted Bob and asked if we could switch it out for the same bed, hoping it would be better since we truly believed we had a manufacturing defect bed. He gave us no problems and even waived the delivery fee. We just received our new mattress and it's exactly what we had expected originally. I just wanted to give this company a positive review since there are so many negatives, and also say Bob was great to work with and I would recommend using him. Hopefully Simmons doesn't create defective beds anymore, but in any case Bob made it a good experience. My only complaint would be the delivery guys could have better hygiene. It smells like they don't ever wash their clothes or bathe. I was worried it would make the mattress smell from them touching it, their odor was so strong. They were very friendly and did a good job with carrying the heavy mattress, but I would definitely recommend they shower and wash their clothes to better represent the company. Also, to address the other reviews saying Bob is inattentive, he is just a non-pushy salesman which is what I like. He asked if we needed any help, and also said he had a few phone calls to make but to let him know if we had questions. When it comes down to it, he does what is important, such as good customer service.
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September 2017 by Micah Rushing
Had a great, no pressure experience. Crystal was super helpful. Also they're local!
