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August 2023 by Carly Cortese
We had travelled to Brookings and were 7 hours from home when we experienced car trouble. James fixed our car and got us back on the road. Prices were fair, and the customer service was great!
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August 2023 by Joey Keller
This is easily the most honest and trustworthy mechanic I've ever been to in my life! I've been all over the west coast over the years and James at Brookings Automotive is the only person I'd let turn a wrench on my beloved old truck. They are so reasonable and practical when it comes to working on vehicles you'd be hard pressed to find anyone better. Highly recommended!
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August 2023 by W W III
Criminals not mechanics. The worst possible result. They will steal your money, destroy your vehicle, and endanger the public without remorse. WARNING! (not worth even 1 star, except for con artistry)Service: General repairs & maintenance
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August 2023 by jason ravanell
great service and very friendly people.James takes good care of our vehicles!
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July 2023 by Carly C.
We had driven to Brookings and were 7 hours from home, when we experienced trouble with our car. James was able to help us quickly and get us back on the road. The prices were good and service was great. I can't say enough good things about this place!
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June 2023 by Pamela Terrill
Was traveling thru when our radiator cracked, they got us a new one and we were back on the road in 2 hours. Very nice and extremely helpful.
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April 2023 by James
My favorite. Excellent service, knowledgeable staff and fair prices. Great people. A gem on the island.
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January 2023 by Samantha Tackmier
Crissy and James are very polite and respectful people. They do amazing work and are honest people.
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December 2022 by Zevinsky Bro
If you’re a Subaru owner, I recommend taking your business to southern oregon Subaru or even down to Eureka.Earlier this year I took my 2018 crosstrek in to Brookings Automotive to have the brakes worked on after receiving a relatively high quote from les Schwab. They completed the job very quickly at a great price.During a trip to Medford (of many), the crosstrek started shaking pretty violently after I applied the brakes to avoid a merging trucker.This vibration persisted until I took the vehicle back in to Brookings Automotive where they told me that the brand new rotors they put on had somehow irreparably warped in a week. The owner admitted to me that they had put on some pretty cheap ones and would “hook me up” with better ones for only 65 dollars.When I went in to collect the vehicle after the second rotor replacement the owner was nowhere to be found and one of the kids that works there struggled to find the paperwork regarding my vehicle and ended up charging me 85 dollars instead of the agreed upon 65. I didn’t dispute it as I believed the vehicle was fixed and I wouldn’t have to deal with the business anymore.Unfortunately the vibration persisted and was worse than before. I called southern oregon Subaru in Medford and explained the symptoms as well as history of repair to them and the mechanic was able diagnose it over the phone with no issues. I took the vehicle in to them, they did their maintenance and the vibrations were nowhere to be felt. The mechanic told me that the brakes were installed incorrectly and some brake shims were missing and one was upside down. I had them document this so I could take this back to Brookings Automotive and seek a refund.When confronted, the owners of Brookings automotive instantly stated “that’s like the 14th car Southern Oregon Subaru has taken from us” and began to express their disdain for car lot mechanics. They wouldn’t acknowledge that they had messed up, even after I had called 3 separate Subaru master mechanics to verify the vehicle issues I had experienced.This lack of accountability and poor business management not only wasted my time (this spanned over the course of several months), but wasted over 600 dollars of mine on top of the money spent at southern oregon Subaru to fix their mistake. The owner’s words to me to attempt to make me feel better? “Let me call les Schwab and get a quote for you just so you can see what you would have paid with someone else”.I don’t seek to harm this business with this review. I want people to be aware of who you’re dealing with. Please give your business to southern oregon Subaru instead if you’re a Subaru owner.Service: Brakes
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October 2022 by Diana Porter
They did excellent work did not o er charge thought it was a 900part ended up only 100 so they are very honest which I appreciate I will definitely be a lifetime customer and there customer service is excellent
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October 2022 by Dick Armstrong
These guys do good work and are really fair. Highly recommend them if you need work done on your auto.
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October 2022 by Estelle Vanhee
This guy is a magician and a good one !Joke apart, we had an engine light on, he was very reassuring and offered us good advices
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October 2022 by Tiffany Ibanez
Our favorite mechanic to go to. They do great work. James is the best, always helpful and friendly. Quick to get back with us and the prices are fair.Service: Brakes
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October 2022 by Kipp Morrill
I had my 2021 Ram 3500 detailed here and my truck looks better than it did brand new! Working with Crissy, Tucker, and Sam was great, and they did an amazing job. They went the absolute extra mile and with incredible attention to detail. I would HIGHLY recommend them if you really want your vehicle looking like brand new!
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October 2022 by Timothy Windbigler
Our vehicle broke down outside Brookings on the way to a family vacation. It was after hours, dark and raining. The owner of Brookings Automotive still met the tow truck at the shop to talk with us about what we needed. They had it diagnosed and the part on the way the next day. Since we had no transportation, they gave us a ride in their own vehicle to a place we were staying. They worked overtime to complete the repair and get us on the road before we were even ready. They talked to us every step of the way, were on schedule, and under their budget. I have never had a shop perform in a way that showed this much care for their customers and dedication to their business. I very highly recommend this business.
