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January 2024 by Daniel D.
Person running the store is known for being shady. Just bought a puppy and was given incorrect veterinary records/receipts which showed nothing wrong and vaccines all current. Had our puppy checked as soon as we got home and she has worms/parasites and ear mites. Make sure you do your homework before purchasing anything from this place. ...I mean just reference the response below lol. Sorry mam, you've got the wrong person. I bought my pup from you within the last 2 weeks. I've never been back to your shop, nor will I. Again, I just encourage people to do their research, even on here y'all have what, 2 stars. Good luck.
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January 2024 by rowdy shippy
OK NOW LISTEN, ALL YOU NPCs giving 5 star reviews need to get off someone’s D AND REALIZE that this store needs shut down, animals abused all around, dogs were sick and birds all cramed into one cage, I get if you have low money levels but this is just not cool, if your low on money then DONT SELL ANIMALS!!!! And if this owner replies, I want you to know you deserve nothing but a choker chain and a bowl of dog food for the rest of your life
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December 2023 by Jillian Reiling
Love this store!! I have purchased a few animals from Tracy and we buy all our puppy treats etc… here. She is always so sweet and welcoming ❤️
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December 2023 by Leslie H.
Love our new cockatiel we got yesterday. He such a happy and healthy bird. They answered all the questions we had and was friendly and even gave us a free cage for him which we greatly appreciated.
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November 2023 by Susie Lawrence
Tracy and her Sister are so nice and very helpful. She has REALLY straightened up her store, has a GREAT selection of pet products and her critters are all so cute!! I got a kitten ? from her and all His furniture and food and He is adorable!!!!
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November 2023 by Amanda Rue
I NEVER LEAVE REVIEWS, BUT ANY WAY I CAN HELP TO EXPOSE THIS PLACE MADE ME FEEL THE NEED TO WRITE THIS. Came in here while on a coastal vacation with friends. I had seen this store on Facebook (since brookings had few attractions) and we were excited to check out the animals. This was months ago, and the thought of this store still haunts me. Disgusting conditions. Those poor conures in cages that could hardly be considered large enough to house multiple parakeets. EVERY animal section was heartbreaking. I even thought that MAYBE I was being a tad picky, because I was the live animal caretaker and manager for a large pet store for years. But upon leaving, my friends were also horrified by the conditions of that store. Without asking, they shared how they felt as soon as we walked out of that store. The woman there was pushy with selling the puppies when we commented on how cute they were. So friendly when she wants money, but i now have read how unstable this woman is. The Facebook rants are unbelievable. After reading those, it pairs perfectly with the many comments i have read in her reviews of how nasty and unprofessional she is towards her customers. Now that I have read comments here and have taken a closer look at their Facebook, I see that I should've saved myself from experiencing such horror of abuse and neglect. I pray this place gets shut down. Shame on oregon for allowing this to go on. Those poor, poor animals. This place is a shop of nightmares.
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October 2023 by Kimberly H.
We bought our puppy from here. I STRONGLY advise you do your research before coming here. We unfortunately did not and ended up buying a sick puppy. When contacting the owner she was condescending and stated that had I been nicer she would have handled this differently. It was unexpected behavior as she was so nice in the store. When I advised her that the puppy gave our other dog the respiratory bug but thankfully not the Giardia her words were " I don't give a s** about your other dog ." So if you do buy a puppy from there here are some helpful tips: have them vet checked within 2 days and return the puppy if any issues arise. This will protect you as you only have four days to advise her and get your resolution. She told me people make up the negative yelp reviews. This is not true and I wish I had been smarter before visiting her establishment.
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October 2023 by Hannah
For the love of God, PLEASE do your research about this place and DO NOT SUPPORT BUYING FROM HERE!!!!! Do the owners not know how to clean anything? Came in just as they opened and was welcomed with a pungent p*** smell. After walking down the aisle, you'll find birds, rabbits, and more, SHOVED into tiny cages that look as if they haven't been cleaned for a century. This is abuse. 1 cheap, grimy, rusty cage with 15 conures in it?! The birds did not have ANY access to fresh water, as too many birds in a small cage cause it to become contaminated quickly.The bottom of their cages had mounds of seed piling up as if they haven't bothered cleaning the bottoms of the cages, either. They also shove quakers and conures in the same tiny cheap cages that are very uncleaned and with barely any water.Now...the poor rabbits? I saw 8 of them in a cage even smaller than the birds. They all looked very sickly, malnourished or about to PASS THE BRIDGE!!!! I'm going to file a report to this business for inhumane breeding conditions, abuse, and straight out unsafe environments for animals. This made me so furious that I left and didn't even pick up what I was looking for (dog treats), I didn't even have the heart to check out the poor amphibians. I would never support a shop like this one. You would be better off supporting someone else.PLEASE DO A BETTER JOB CLEANING YOUR ANIMALS HABITATS!
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September 2023 by Ivan S.
Cool animals helpful lady . Have dog supplies and reptile and fish stuff . Yup ............ Xx
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August 2023 by Christen C. Holly, MSW, MBA
Update August 2023: Bunyan turned 2 years old this past May! She is doing fabulous and is very healthy. She was spayed few months ago and healed up well and she also received all of her vaccines since she travels a lot with us. She comes on all of our vacations and loves the plane rides and hotel rooms. She's been an amazing addition to our family:) I just wanted to thank you guys for giving us the opportunity to meet and bring home our wild and crazy Bunyan ?? ?My family and I were searching for a Lionhead bunny. I had a Chinchilla Rabbit for almost 10 years but he passed away due to old age.I know a lot about how to care for bunnies. We checked all of the animal shelters for bunnies, but couldn't find any bunnies in Southern Oregon that were available for adoption. We decided to try our luck at Carson's Critters. We read the good and bad reviews, but ultimately decided to go and see for ourselves (living in a small rural area, you come to understand that it is a breeding ground for rumors and false claims, so don't believe everything you hear!)Upon entering the shop, we saw clean, happy and healthy kittens and puppies. The store was clean and staff was playing with the pets. One staff member was even cuddling a tiny bunny when we walked in! We ended up purchasing the tiny Lionhead Bunny. Staff was informative and kind. They had puppies running around the store and playing freely in play pens. The reviews we read were completely false. I am a huge animal lover, so I have high expectations of the moral treatment of animals. We now have a new furry addition to our family! Our bunny is lively, happy, and healthy! Thank you, Carson's Critters for introducing us to our new baby!:)
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August 2023 by Callista F.
This place is so dirty and smelly. Reeked of urine right when I walked in. Terrible place and the owner is a mean b*****
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June 2023 by N. O
What a mess. I know it's a business but clean up and actually put these animals into better surroundings. I'm a local and we weren't impressed. I feel sorry for the reptiles and those puppies. Clean up your dutch bros, and focus on the animals
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June 2023 by Emma R
I came to this store a few weeks ago and when I first walked it I was extremely surprised by the fact that these little pet stores are still allowed to sell puppies. The first enclosure at the front of the store where the puppies were was disgusting. You could see that the puppies were not being taken care of well. I move to the back of the store where the rest of the puppies were playing. I kept seeing people go in and out of the play area not washing their hands or putting on hand sanitizer before touching the puppies. You could clearly tell that the puppies were from puppy mills and many of them were sick. One of them had an eye infection and was extremely low energy. The play area was disgusting. You could clearly tell that it had not been cleaned in a while. The bird enclosures were just as bad. I saw a group of birds in one of the smallest enclosures I have ever seen birds live in. They were all at the bottom of the enclosed probably because they had no room to fly. You could tell that they were extremely stressed because of their feathers. This is the worst pet store I have ever been to. I do not understand how this store is still in business. The owner should reflect on these reviews because I have seen multiple people with the same issues that I witnessed and the owner seems to come off as very defensive. If multiple people are telling you there is an issue with you business there probably is. Do better.Edit: I do not work at Subway nor do I live in Brookings. I was visiting a few weeks ago so I do not know how many puppies you have currently but a few weeks ago you had about 8. Thank you for your response because it really shows what kind of person you are. I didn’t take many photos but I took these.
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June 2023 by Chev
Wow okay, now I haven’t even been to this store yet and I can say with certainty that I won’t be stoping by anytime soon. I’ve had my thoughts about getting a ball python and this shop popped up in my search. I like to read the reviews before I go anywhere, even if most are bad I usually try to keep an open mind. And unfortunately I can’t have the mindset here. I think it’s great that in some reviews you’ve changed peoples lives withsome animals they’ve purchased from the store. But there is a good and a bad way to respond to negative reviews and criticism, and the owner is certainly not handling any kind of negativity well, which is sad. The way they respond to reviews on here is absolutely unprofessional and disrespectful. And it’s very sad to hear about the mistreatment of animals at their shop, especially the reptiles and amphibians. I hope the owner will some day be able to take criticism and learn and grow from those experiences. Until then you’ve just lost a potential customer.
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May 2023 by Spike G.
I love this place. Staff is always friendly and helpful and extremely knowledgeable about the animals. I don't like spiders, but I like the spiders here. The variety of animals is incredible! The puppies are happy and healthy. I personally have never seen an ill animal in this store, and I come in every chance I get. If anything changes I will update my review.
