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February 2024 by Nathan Geiter
Great experience working with Santana. Always kept me up to date on progress and was willing to work with my particular preferences on the car. Definitely would recommend a friend and/or go back with my own cars.
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January 2024 by Todd Pelham
Santana and the rest of the staff have been very professional and have done a great job of keeping me updated with weekly updates.Have got my truck back yet, but if the shop does its work as well as the Office, I should be very happy!
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October 2023 by Michelle Potter
I helped my friend take her car in to get an estimate after an unfortunate collision.While they were very friendly, they failed to follow through on what they said they would do.The gentleman looked over her 2011 Honda Insight and told her he would have everything done for her within 24 hours and asked if she wanted the results of the estimate emailed to her to which she said yes. 24 hours later, no word. We gave him a couple extra days thinking that he would do as he said, and email her. Nothing. She finally had to call in and ask for them to be emailed to her to which the receptionist did.Suggestion. If I may, Mackins.... do what you say you're going to. It's a stressful enough situation without this. My dad used to say a man is only as good as his word. Ahem!!I don't think I'll be referring anyone here any time soon.
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September 2023 by Andrew Lovin
Very accommodating and able to work with my busy schedule. Truck looks amazing, highly recommendService: Body & Trim
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September 2023 by Justin George
Excellent repair, friendly customer service, and they kept me updated on the progress. Would definitely use them again.Services: Painting
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February 2023 by Jessica Erdmanczyk
My car ended up needing more repair than they could see at my initial estimate. My first bumper replacement arrived at the shop damaged, so they let me know right away and ordered a new one at no extra cost to me.Next, when they got the new bumper they found extensive damage to the frame rails, and called me to let me know the damage and quote to fix. When I decided to sell the car instead, they returned the car to me without charging me anything for labor costs, AND refunded me the cost of the new, opened but unused bumper. I’m so glad I could make an informed decision and not pay for something none of us knew would come up ??
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December 2022 by Kimie C.
Not a fan. My daughter waited 4 months for parts.... The front counter person/manager is VERY rude but we need to stick with them because our insurance already paid. They had to take apart the bumper to see what repairs needed to happen and made us pay to put it back on so we could use the car. Grrrr. So maybe it did take 4 months to get the parts in but there was no communication with us unless we contacted them. Steer clear, will never go to them again sadly. Wanted to support a small business in our town, should have gone to Hot Rod Dreamworks, have heard amazing things about them. Not sure if they are a preferred auto body place with our insurance though. Sigh. Will update once the car gets repaired...hope it doesn't take another 4 months.
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November 2022 by G B
Not only did I wait 3 months to get my car back, but when I did get it back immediately I had an error alert saying my key fob was faulty. I immediately told the front desk and the lady told me it’s not their problem and to take it to the dealership. She tried saying it was diagnosed and there were no errors, rather than just getting up checking and seeing about having someone check it out. She was rude, obviously lazy. I’ll never use this place again because now I have to deal with my insurance to make a claim against mackins to have my vehicle completely fixed. They also said my car was being detailed, it wasn’t. It had a thick layer of dust from them leaving my doors open as they sanded other cars. I had to clean it myself. I’m never using this place again.Services: Body & Trim
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November 2022 by Heather Shimmon
They are super friendly, honest, helpful and did a great job, would definitely use them again.Services: Body & Trim
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October 2022 by Wayne Osenga
I am completely impressed with all aspects of the collision repair services provided by Mackin's (Canby). I was involved in a minor crash and was absolutely blown away with the quality of the repairs and other services I received when I picked my vehicle up. It looks and drives like new again and I could not be happier! I recommend Mackin's to anyone needing quality body repairs and paint work. They are the BEST!!!Services: Wheel alignment
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October 2022 by Aaron Cole
My review will only be on the estimate portion only, since I never even got it. I scheduled an appointment for an estimate, waited a week to take it in, was told that I would have a quote that day and never got one. I waited a couple of days, to be understanding, then left a message on the third day. No Response. I waited two more days (5 now), left another message, 4 days later, still no response. There is no way I am taking my truck in there (who knows how long they will have it) if they can't even get an estimate to me, or at the VERY least, give me a call back and let me know when you will get me an estimate. I do quoting for a living, so I tried to be understanding on giving them a few days, but when I quote, I AT LEAST let the customer know that I'm working on it and will get it to them ASAP. Zero communication so far. And it's just a bumper.
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October 2022 by Ed Grautski
As a past customer , familiar with the outstanding work and service you get from Mackin's, I sought an estimate to repair the front quarter panel of my car, pulled away by a car wash. Expecting the worst I was greeted by the manager, Jordyn Wilson, who, upon hearing my story, went to my car to see the damage. She stooped down by the car, inspected it and, with an alignment here and an adjustment there, pressed and snapped it all back into place. She told me to come back if it did not hold and she would correct it. She then smiled, told me to have a nice day and went back to her office. Our town has grown in the 25+ years we have lived here. It's great to have businesses and people like Jordyn who keep the small town feel alive. Thank you, a customer for life.
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August 2022 by James Anaya
Mackin's saved the day for me! Another shop (originally chosen through my insurance) was unable to take care of me. Mackin's was quick and friendly. They got the job done and kept me in the loop the entire time. Very much appreciated. Would recommend them, and will use them again if necessary. Even though it was covered by insurance they treated me read at me like a paying customer.Services: Painting
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February 2022 by Irving G.
BEST CUSTOMER SERVICE HANDS DOWN!!! We went the day before to get a quote they didn't deny us even knowing that we got our spoiler from another company Even if it's an easy job I didn't have time because of the weather. They asked me to come back since I got there later in the day. I went back the next day and the gentleman which I should've asked his name. He was slim Hispanic Man he took my car into the second garage door from the right. He was Great!! The second I got there he took my car and took less time than was excepted Thank you for your Great service!! I truly recommend this place. From the secretaries to the men doing their Job! Thanks for taking good care of my car!!!!
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October 2021 by Trinity E
My ExperienceI am SUPER pleased with the body and paint work done to my vehicle!! My baby was backed into. It messed up my rear bumper, tailight, paint, and other issues underneath. They fixed it all up, painted it, and got my baby all pretty again. AND..... THEY CLEANED MY VEHICLE!!! I honestly am embarrassed to admit that I ended up getting busy prior to drop off and did not clean out the inside of my car, and they did!!! WHOA!! THANK YOU!!!! So I finish this with a VERY VERY HIGH recommendation for the business! If you're considering Mackin's, USE THEM! You won't be disappointed!!Services: Body & Trim
