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September 2023 by William G.
The amount of times I tried calling to get any kind of information while I had a unit is ridiculous. They never answer their phone and the one time I did get ahold of someone it seemed like a call center. The price is way too high compared to others in the area. I was told I'd get my deposit back 2 weeks after move out. It's been over a month and a half and I haven't heard from them or gotten my money back from the deposit. The gates to the facility being attached to someone's apartment is also a huge red flag. All in all, the customer service was terrible, unit was overpriced, and they are liars because I have yet to have my deposit returned.
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July 2022 by Grant Webster
Well managed unit, price is right, helpful staff. Easy to move in and out.
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September 2021 by Shannon Magee
Small Town Storage is very clean and located in a convenient location. I can't say enough nice things about the customer service we received here! Not only did we get to use their moving truck, Alex was so helpful when we needed an extra hand with the heavier items. If 10 stars were an option, they would be getting 10 stars from me!!
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September 2021 by Kevin & Shannon
This place is awesome! Alex is very helpful and on top of his game. Easy access to units and not crowded. We got lucky finding this place. Highly recommend if you need storage. Affordable too. Not like the big corporates
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February 2020 by Randal Bensen
I was a customer of Small Town Storage by virtue of my account with Global Digital Currency Partners, who has also reviewed (see below) this company. I am one of the larger customers of GDCP and therefore have been hit harder by the extra fees (approximately $3,000) that Small Town Storage charged us when we pulled out our rigs. I have posted a 1 star review because I believe that GDCP is correct in their assessment that we were unjustly charged when leaving their facility.
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February 2020 by Jeannine Husby
"I also was a customer of Global Digitial Currency Partners("GDCP"), a Tennessee-based global crypto-currency miner with rig operations in the United States, Canada and Sweden. I am the mother (87 years old) of the owner of GDCP and invested a small % ($25,000) of my net worth in a diversified basket of mining rigs customer held at this facility under GDCP. Needless to say, I was disappointed that Mr. Hostetler and Small Town Storage would take advantage of the elderly by charging us unauthorized fees when we left the facility. I hope that the company will reconsider it's actions in time."
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December 2019 by Edward Owens
My company, Global Digital Currency Partners, entered into a contract with Small Town Storage, 1406 SE Township Road, Suite 1, Canby, OR 97013 on April 30, 2018. We closed out that contract on November 30, 2019. Our primary contract was with an affiliated (with Small Town Storage) company, Bit Blasting. We had a contract with them to host about $500,000 in computers for cryptocurrency mining. We stored our boxes and unused computer equipment with Small Town Storage for 18 months. We paid Bit Blasting and Small Town Storage approximately $150,000 in fees over a period covering 18 months. There was never any dispute over the course of 18 months (including the end of the contract) as to whether my company had fulfilled the terms if it's contract with Small Town Storage and Bit Blasting.
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July 2019 by KHC inc.
Always clean facility. Reliable communication. Auto payment is convenient. New updates show me ownership takes care of the place.
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July 2019 by Peter Hostetler
Friendly customer service. Easy to work with. Clean cared for facility. Gates and cameras reassure me my stuff is safe. 24/7 access to my stuff.
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December 2018 by Bit Blasting
Small town storage has great customer service and easy access to the location. If there is an issue they will try to work with you to find a solution whenever possible.
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January 2018 by Renee E
Great experience! Service is much better here than with some of the big chain storage places. I was a really difficult customer; I gave notice for one month and didn't move out, but they totally worked with me to resolve the mess I'd make. I also want to add that every time I called or left an email they were super duper kind and responsive. One associate even took the time to send me a text to let me know everything was going smoothly. The units are clean and dry, and have a light in them, which makes a heck of a difference.
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October 2017 by Susana Mcdonald
It's a small, quirky business, but it works! There were a couple of times when I was overcharged accidentally, but both times they refunded it later. Great facilities, easy access.
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June 2016 by David Smith
Good experience and great location. Will continue to use facility.
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May 2016 by Carol Galganski
Always open, Inner storage units clean and dry. always available in case you need to contact them.
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May 2016 by Rhonda Reese
Id say overall, they are down to earth, organized and they work with you to make sure your storage rental experience is smooth and professional!
