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March 2024 by Lindsay S.
Very rude and condescending employee. All I wanted was a billing cycle of my cancelled plan. I had to ask 3 times. The $83 monthly bill had been withdraw from my account 6 days prior to cancelation and expected a refund. Each time I was met with rudeness. Tall guy, slovenly appearance, hair looked like he just rolled out of bed. Hope my letter to t mobile consumer affairs gets action.
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November 2023 by Tim Lovell (Lonestar)
Great place to visit and good staff
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October 2023 by Eric Voock
Knowledgeable, friendly, and helpful. A great reflection of the service I have grown familiar with over the last 13 years.
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October 2023 by Evan Post
I went into this location tonight pretty disgruntled from my day, and letting off my steam towards the employees with my current issue (that wasn’t even their fault, but my phone being buggy). Addy quickly addressed it, apologized for any inconvenience even though it was out of there hands, and went above and beyond assisting me with my phone, doing network resets, updates, everything I wouldn’t have known to do. They also gave me alternative ways to solve my problem if this didn’t work. All I can say is I AM IMPRESSED. She and her assistant manager (Jessica I believe, sorry I’m terrible with names) could have easily said it wasn’t their problem and sent me on my way, instead they took over an hour helping me diagnose my problems, find solutions, and even saved me tons of money on the side by switching to their internet too. This kind of customer service is unheard of now. I am beyond pleased, and left with a huge smile on my face. I wish I could give more than 5 stars, that being said addy deserves a raise! They even gave me a new screen protector since mine had broken. From the bottom of my heart, thank you! I played all the scenarios of how it could go in my head before coming in, I didn’t expect to get this kind of commitment. A+++ :)
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September 2023 by Jan Gagnon
Addy & TJ were great! So helpful. Addy also patiently & kindly walked us through problem solving when setting up our home internet.
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July 2023 by Devin Womack
Nice people, great service
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July 2023 by Jennifer Bennett
It's better to talk to people in person then over the phone with this company
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October 2022 by Gary DiFabio
Friendly knowledgeable staff. Got us set up with new phones in a relatively quick manner
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September 2022 by dean martin1958
It does not get any better, very helpful knowledgeable staff that knows their stuff period..thank you Canby t mobile you guys rock..sincerely dean martin
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September 2022 by Walter Pepper
I personally have nothing good to say..
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August 2022 by Nate E
Always friendly and very helpful great group of people
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June 2022 by Mike Lee jr
I have never been disrespected like I have with TMobile customer care and it all starts with the lies at this store in canby.ive been billed for phones that were to be free for switching to TMobile from another carrier,in the past 12 years I've been with 2 other carriers and have had the same number I've been denied getting my phone number I've had for 12 years.ive been lied to over billed and decieved the frustration and aggravation has drained me .I started to wonder if this was some kind of a fluke but not it's happening all over the united states' I came across a YouTube article of the same issues I'm dealing with and the reporter that did the story has over 15thousand customers come forward that have been over billed and decieved.please don't use this company buyer beware.
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May 2022 by Charla H.
I I bought a new phone from Samsung. I called the store about getting an updated card. Spoke with Skyler and he was awesome. We then went over to the store and he and other salesperson were so helpful and patient. Took all the time we needed and answered all our crazy questions. I strongly recommend this location!!!
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March 2022 by Jake Tumolo
I had a ball of a time.(like a ball that you dance at)Paul, Michael, Jess, and Emma were ready for all of my questions and were really relatable and nice.T-Mobile? More like T-Riffick-Mobile.
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March 2022 by Paul Duris
Helpful and kind service.
