Shop Smart is a grocery store with a large variety of products, including a deli and a meat section with premium cuts. It is an employee-owned business. The employees are described as nice, friendly, and dedicated, doing their best to provide top-notch service and keep checkout lines short. Reviews note that the store has good workers who offer personalized recommendations. However, prices are frequently described as high, not the best, or outrageous, which some attribute to its location in a small town. Some products are sometimes out of date. There is also a mention that the workers are forced to do too much and could use more help.