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March 2024 by LeRoy T.
I purchased a Bosch 800 Dishwasher from Kelly's Appliance in the Medford Oregon area. The salesman at Kelly's was very knowledgeable and helpful in helping us research and get the Best Quality machine for our home. They matched everyone else's deals and price. They worked with a man named Kianu the owner from "Rogue Appliance Installation" who was able to deliver, install and haul our old machine off for recycling, In just a few days. The installation was done quickly and very thoroughly. My experience was flawless and quite enjoyable. We love the new Bosch Dish machine. I would highly recommend both Kelly's Appliance and Rogue Appliance Installation.
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February 2024 by Irving L.
We did most of our research online and then purchased a new dishwasher over the phone. The service we received was excellent from start to finish. We had questions in the days leading up to the purchase, as well as a slight problem afterwards, and the employee who worked with us, Rob Marks, was tremendously helpful. We are grateful to him for providing such outstanding customer service. If we need appliances in the future, we will certainly contact him again, and we enthusiastically recommend Kelly's Appliance and Furniture.
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January 2024 by Mark C.
Its a great place to see a lot of different appliances they have on the showroom floor, but honestly I'd recommend looking at them there and buying them direct from an online dealer (if they deliver to your area) or sign up with Costco and buy from them. My salesman Rob Marks was very attentive and responsive on the purchase end but that's where the experience went south. The delivery of our very large refrigerator was contracted to an independent service that was well meaning but inadequately staffed and equipped. Long story short, after chipping tiles (which we had to sign a waiver for) they finally got it in, but not without first nearly killing themselves, dinging our ceiling and putting a small ding on the top panel. I followed up the next day with Rob who assured me he would make it good. Sadly he ghosted me. I followed up with him several times over a few months, but he kept blaming his parts guy for not getting back to him. At this point I have given up, which sucks, because when you pay $11K for a stupid refrigerator you want it to be perfect. Oh well, live and learn. Unfortunately for Kelly's, when our dishwasher died last month I looked them over at their place but bought it from Costco. Price, delivery and professionalism of the Costco purchase was without issue.
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January 2024 by Barbara Cervone ..
At the end of November, 2023, we purchased a dishwasher, electric stove, and refrigerator from Kelly's in Central Point, OR. Just about everything about the service was problematic. The sales person (we learned it was her first day or week) had little knowledge of the appliances (e.g., telling us an electric stove was induction when it wasn't). It took her an hour to enter our three purchases and create a receipt. The delivery team was sub par. They scratched our wooden kitchen floor as they attempted to adjust the fridge (along with damaging a carpet), after half an hour trying to level the fridge, they said our floor was not level (it absolutely is) and threw a shim under the fridge. The fridge continued to make loud sounds and we called the next morning to complain. Our salesperson had little to offer so we asked that they pick up the fridge, even though we would have to pay a 10% pick up charge! We proceeded to buy a replacement fridge from Home Depot--delivered with ease and running perfectly. It has now been almost two months since we returned the fridge from Kelly's and despite five phone calls to see why we hadn't received a refund, we are still without a refund! Every time we call, we are given a different sales person or office person to talk to who promises to get back to us and doesn't. I truthfully don't know what is going on, since there was a time when Kelly's was well regarded. I am now filing a complaint with the BBB.
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November 2023 by Mike Jackson
We purchased a washer, dryer and range. When they were delivered, apparently they were not aware that we needed all of them installed. The installer was only supposed to install the range, but he corrected the mistake (which was likely mine) and got all three units installed. Even though it was late, and we were well past the time that he was supposed to be done for the day, he took ample time to explain each unit to us and steps we should take to make sure they were ready for use. I was very impressed With the level of customer service from purchase to installation. I highly recommend these guys.
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October 2023 by Kristina LaFazio
From the first time we walked into the store to the delivery of our freezer we enjoyed some of the most pleasant and professional people we ever encountered. A wonderful experience from a home town dealer. We definitely will purchase our future appliances from here. Way better than Lowes and Home Depot. Just want to say thank you. ?
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October 2023 by Randy Burdic
We had a very good experience with Kelly's Appliance Center. They were very knowledgeable of their products and went out of their way to take care of us, their customers. They even delivered our refrigerator to us to make our experience even greater. Joshua and the team there at Kelly's Appliance Center deserve a BIG shout-out for all of their great customer service. If I need to purchase another appliance, I will go to Kelly's Appliance.
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October 2023 by Scott Smith
Our fridge in our Motor Coach went out, after getting shot down at Home Depot and Best Buy, we went to Kelly's and received the BEST service ever!!! Our salesman Noble started off by saying "what do we need to do to help you" and boom he made it happen! We drove our Coach to the rear of the store and Noble along with a few other guys removed our old fridge and installed our new!!! Not to mention he TOTALLY help us out on price!!!EXCELLENT PEOPLE, EXCELLENT BUSINESS!!!
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October 2023 by Tonja Whitman
Buying process was easy and no stress. Delivery was wonderful! The gentlemen contacted me multiple times while on the way to my home to let me know when they would arrive, and they were very pleasant, knowledgeable, and funny to talk with. I would buy from Kelly's again!!
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October 2023 by ts duff
We are very pleased with our two purchases from Kelly's Appliance & Furniture, Medford OR - an oven and a refrigerator. Our salesman Matt was extremely knowledgeable about both products and helped us to decide which would best suit our needs the most. He also was kind enough to give us a good sale price on what we bought.
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August 2023 by Mary Jane Prudencio
Shopping a local option is the best!! After looking at a big box store and being disappointed in the selections and availability of help, I was pleasantly surprised with the amount of choices on the showroom floor. It was beautifully displayed and the salesperson, Chazz, was very knowledgeable and helpful. Even the extended warranty was half the price and two years longer than the big box. Delivery was very easy and I was able to track the delivery truck to know when they were on their way. I highly recommend Kelly’s as your appliance center of choice.
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August 2023 by Al Minnick
During the heat of summer, our locally purchased refrigerator died after 8 years of service. We began shopping at Kelly's (Medford), formerly West Coast Appliances, looking for a well-priced, well apportioned, standard size "French Doors" refrigerator. James, the Sales Associate, greeted us and described every feature clearly without attitude in a low pressure way. We left to compare prices with a "Big Box" store, but since the price was comparable, we felt sales and service at this Oregon-based company would be better and returned to purchase the refrigerator. We enjoyed our total experience, but most importantly we appreciated the installation, instructions, and removal of the old fridge by Kelly's timely delivery team. We would highly recommend purchasing a much-needed major appliance from Kelly's.
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August 2023 by John Trigg
Great sales person knows a lot about appliance and was very helpful for me to make the right choice. I love my new range. It preforms better than I even expected. It heats up so fast that it is almost like instant heat on demand. And it cooks good and even. We are very pleased that we recieved such a good product. And they set it up, set the time and run through the operations with me before they left. I will come back to buy my next item from them. Thank you and I will be seeing you soon.
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August 2023 by Wendy Newman
The sales staff were attentive but not pushy. The refrigerator we bought came when promised. The delivery and installation were on time and handled professionally. Some slight damage to our front stairs happened (I don't think it could have been avoided, the stairs are wood) and Kelly's took care of it immediately.
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August 2023 by Katherine Murphy
I’m extremely satisfied with the help I got at Kelly’s from Rob Marks. I wanted a Speed Queen (as I previously had a Speed Queen side by side) & needed a stacking washer & dryer & he was able to get it for us extremely quickly. I love my new washer & dryer! Thank you Rob!Kathy Murphy
