September 2020 by Sherry V.
Went in there this morning because my sister needs some money, so I have plenty of money in the bank. And I asked to initiate a wire. And they told me that they could not help me to do that today because They didn't have somebody that could help me do that even if I came back later in the day they still said this was unavailable. Although there's three or four other people just standing around behind the counter. So rude and inconsiderate of a patron that's been with them for over 20 years possibly 30. No consideration for my sister's needs. told me to go find another branch or go figure out how to do it online. Anytime I have needed to initiate a wire from btw at OnPoint I get Immediate kind service, Not an embarrassing turn away.
