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November 2023 by Richard P.
Costco Rx-make sure have sick employee stay home or wear a mask These are guidelines that we all should follow to ensure customer hygiene and safety protocols.
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November 2023 by Jeff Miller
Gentleman at the counter got unnecessarily aggressive with me this morning when I came in for a flat repair. Mr. Gibson asked if I had an appointment, which I did not, and then proceeded to let me know that it would be several hours before they would get to my vehicle. When I tried to speak again, he decided that interrupting and arguing was the best approach, to which I asked ‘why are you getting aggressive?’. He said that he’d get someone else for me to talk to, and I said ‘please do’. He then told me not to tell him what to do, as I’m not his Dad, nor God, and he was correct. I’m neither. He finally went and got his supervisor, who helped me setup an appointment for next week. I left and went to Les Schwab, where I explained what I’d experienced at Costco. They fixed my tire in about 30 minutes (free of charge). Learned my lesson, Costco is great for beer, dog food, meat, etc. and typically provide great service. Just not tires.
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November 2023 by Michael Martin
Appointment was scheduled for 1030, after already having to wait 2 weeks for the appointment. Showed up at 1005, and they didn't even pull the car into the bay until 1155. Why bother with scheduling if they can't and won't honor it? Been a Costco member since 1991, but hasn't bought tires from Costco in almost 20 years. Now I remember why.
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November 2023 by Paul B.
Specific to Clackamas Costco tire center. I needed to have tire aired up. Told they couldn't do it current day and I could drop by and wait to see if they could do it the next day. Absolutely not the service I expected. Also needed to make an appointment for tire rotation. First appointment was 2 weeks later. Not the service I expected or promoted by Costco. Called AAA to come air tire up. Next tires won't come from Costco.
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November 2023 by Anne Pettus
Worst tire center ever. Arrived 10 minutes before my appointment but waited 20 minutes before getting to the counter. The rude employee had lots of issues with the computer, then told me “oh well you are passed your appointment time… but I guess we can still take you.” When I asked about how long it would take he said “8 hours probably… they will call you when it’s ready”Did my shopping and headed over to the counter to check on the ETA because it had been 2 hours and I still hadn’t gotten a call to say that my car was ready. The guy at the counter saw me and barked at me that if I hadn’t gotten a call it wasn’t ready. And when I asked how much longer he said “How should I know?!” So I went out to the tire center… my car was no where in sight. Still hadn’t gotten a call either. I was furious at this point and noticed a car that looked like mine parked super far away. Walked over and it was my car and it was done. Still no call. Walked back over to the tire center where I said “I need my keys NOW I haven’t received a call and yet my car is parked over there!!!” He handed me the keys with no details or info or anything. Terrible! I hope each of the employees gets fired, they are HORRIBLE!
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November 2023 by Jason Allen
Tire prices are good, but absolutely not worth it. The employees here know nothing about tires. Pretty scary. You would think Costco would have them take a class or something.
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November 2023 by Bruce Tong
I do not write reviews often but by far one of the worst experience from this location. Bought new tires from here and on the day of installation there was a technical issue. They were not helpful and told me I should take my new tires and get it installed else where if I could not get it resolved. But I did get it resolved and they rescheduled me for a different date however, on the day upon arrival they told me my appt was for the following day instead of the orginal date they gave me. This place will give you the run around and the staffs are just unprofessional. Terrible customer service. I highly suggest you go else where.
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October 2023 by Wendy B.
Great store and employees, but the parking lot is awful. Don't even try in a weekend, but even during the week it can be very difficult to find a parking space.
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October 2023 by Marco C.
Shopping for years! Best buck for your moneyQuality food and products No cheap stuff
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September 2023 by Moose M.
Terrible quality control. This is absolutely unacceptable. My father nearly choked on a chicken bone that was INSIDE of a blueberry muffin. Went through the entire preparation process and nobody noticed? I would not recommend this place to anyone that cares about the level of care that goes into the food they buy.I will be contacting the Clackamas County Health Department
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September 2023 by Matthew Neugent
The actual shop, inside Costco, does not communicate with the office/agency responsible for making appointments or shipments. Items ordered online will physically be in the store, but not updated in their system. The computer will auto-generate appointments and shipping confirmation, but the physical store does not interact or respect anything done online, or their main scheduling office. If you are persistent enough, they will have to comply, but it will be a fight. Be prepared to fight, consult a mechanic before going to this location, make sure you have all the paperwork associated with your vehicle and every detail regarding your vehicle before you go into the store. Ideally, I would suggest not going here for any kind of service, but if you are unfortunate enough to have started the process, be prepared fight and persistent. They will attempt to deny you service for any reason they can think up.
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August 2023 by Matthew W.
What's not to love. I get excited to go and see what new things they have to offer. When you have a family it's also good for their food offerings and cleaning products.
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August 2023 by Hannah Christensen
Had a flat, needed a replacement. I called three times in two different days and never managed to reach the tire center. No one ever answered the phone. Instead I kept ending up talking to customer service. They took my phone number under the pretense that I would receive a call back. But I never did. What a waste of time! Very poorly run department. Based on other reviews?? AVOID!!Ended up going to local place that had excellent communication!
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August 2023 by Jackson C.
Great prices you could get 100 jars of pasta sauce for 50$ although I don't know what you would want to do with 100 jars of pasta sauce
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July 2023 by Brent N
I bought tires from this Costco and then got a flat. My wife drove in with the spare tire on and was told:1) They won't fix our tire and put it back on our car without an appointment2) We could leave the tire there, and maybe, they would get around to fixing it that day.3) If they did not get around to fixing it that day, she would have to hobble back in on our spare and take the flat tire home because they have a policy against keeping tires overnight.What a useless joke of a warranty and terrible customer service. We will NEVER buy tires from Costco again.
