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February 2024 by Brandon Schmunk
I was compelled to write this review, mainly because I read negative reviews about the staff not caring and being too hands off. That was not my experience. The staff was interested and cared about me finding a guitar I liked and I left very satisfied with my purchase along with the service I received while browsing. What I observed, If you don’t waste their time, they won’t waste yours.
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February 2024 by Clint Hall
If you're thinking of building out a pedal board, a pigtronics tuner might be right for you. Don't forget a power adapter!
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February 2024 by Adventures in video game land
Management there seems like butt flakes to me.
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February 2024 by Michael Zenner
It's Guitar Center. There is always a nice selection of new guitars, and the used section is also surprisingly deep with lots of turnover.
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February 2024 by Matthew Grisham
Great place to meet for fb marketplace deals
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February 2024 by Kirk Johnson
I was disappointed that literally every guitar that I was interested in was not set up well, way out of tune, had broken strings at the locking nut, I offered to tune one of them, got an allen wrench, but since it ended up needing a string, that wasn't happening. One guy was interested in helping, but he disappeared, another seemed totally disinterested. I just left. The guitars are often not playable off the wall at many GC's.It is what it is.It's still the needed "Target" of guitar stores. I mostly prefer local small shops though.
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February 2024 by Bradley S
Friendly staff every time I visit. From guitar case to clarinet reeds.
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January 2024 by Jeffrey Hawkins
Great selection of instruments and accessories. Friendly and low pressure.
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January 2024 by Greg Taffe
As with all guitar center locations, this one is great. The folks that work here are responsive, friendly, and know their stuff.
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December 2023 by Brenda Carrasco
Don’t come here if you ask questions about products. If you don’t know what exactly you’re looking for they are rude and snobby. All they care about it making a sale, which I would purchase if they weren’t so hostile and rude.Why do they even ask “what are you looking for if they don’t want to help”
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December 2023 by Trevor Brown
I don't usually leave reviews but this last experience was so negligent that I feel like I need to put the word out there. I bought a used Sterling Ray 34 from Guitar Center online. I picked it up from Clackamas GC when it arrived. I then took it in to a trusted shop to have a professional setup done. It turns out the truss rod was all messed up and couldn't be adjusted anymore and the neck was a bit bowed. They suggested I return it. So I took it back. Initially they offered to just give me the money back minus the shipping costs. I argued that I should get the shipping costs back too since it was marked as excellent condition and was anything but. They then agreed to give me the full price plus shipping back since the guitar was damaged.Fast forward a week...I stop in Clackamas Guitar Center to pick up a cable. And low and behold...there is the exact same bass I returned hanging on the wall! They returned it and just put it back on the sales floor. I looked online and there it was on the website, still marked as excellent condition! Passing something off as excellent condition when you know something is wrong with the instrument is beyond shady! Now someone else is going to buy this bass thinking it's in excellent condition and is going to be in for a rude awakening. This store is not to be trusted and I am appalled that they would be so dishonest and shady in their business practices. Avoid this store like the plague.
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November 2023 by Willis Miller
Good selection of digital keyboards, god awful service. But when my friend and I were checking them out, no less than a half dozen loser employees hung out behind the counter doing nothing in particular - not once did an employee approach us and ask if we had any questions etc... after that, we went back to Classic Pianos and bought a keyboard from them. Yep!! And don't even get me started on the pathetic ukulele section.
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November 2023 by Patrick Man
Pretty cool shop with lots of toys to look at but if their website says they have it in stock don't expect it to actually be there when you get there. Store said our computer shows two Vmoda M100 headphones in stock but sadly nobody could find them. Not sure if stolen or just inventory management issues. Had to do amazon instead even though I wanted to give GC my $250
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November 2023 by Jacob Uhing
Awesome location! My favorite in the Portland area. Staff are amazing and always willing to help. The drum center has a few kits set to play
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October 2023 by Ashley V.
The equipment was flawed, but the service was the real joke. First, it's silly that you can't reserve rentals from a place when renting equipment for important events like weddings, but that's the least of our problems. I set up the PA for rehearsal. I have experience, and I had a friend who runs sound on FaceTime (we knew what we were doing). I was glad I’d paid for the insurance. The speakers were banged up and every piece had missing or broken parts. No big deal if it functioned, but there was no acknowledgement of the equipment’s condition at the time of rental. Without insurance, they could’ve blamed me for the damages and charged for the price of new equipment. There was no power cable for the subwoofer. I called the store and was told “the best we can do is give you a power cable if you come back to the store,” so I made the 2-hour round trip. Finally set up, sound was staticky and cutting out and vocals were not playing at all. We worked late into the night and eventually got it working enough. The input on one speaker must’ve been causing issues because it was better when we used the input of second speaker. The vocals began working, but none of us understood why. We played music before the wedding with vocals, it worked. There was some static during the ceremony, but it wasn’t awful. For their first dance, the music cracked and popped, and no vocals. We halted to fix the PA, again. We checked each connection, tried different devices to play the music, swapped cables. We finally used a small speaker someone had in their car, played the music through that speaker, and put the microphone in front of that speaker. It got us by, but it took a lot of troubleshooting mid-wedding, and we should not have had to rig the equipment to get a half-working system.My mom returned it next day. I suggested she ask for a discount and let them know about the issues before they rent it out again. She called me from the store and put me on with the manager, Hunter, who said they would test the equipment. If it worked, there was nothing he could do. I suggested they keep testing if it worked at first. It worked some times, just not when it counted. They called back 10-15 minutes later. The equipment was working, so the problem must’ve been us, maybe the device we used to play music or the cable. I re-explained that we’d tried different cables and devices, and I reminded him that it worked sometimes, just not consistently. He said, “well, it’s working now, so there’s nothing we can do.” I asked for another manager, and Hunter said he is the manager. I asked if he had a supervisor and he said there was a store manager, Ryan, who would tell me the same thing. He said “it’s your word against mine and I’m the one testing the equipment, so we all know how that’s gonna go.” I asked when Ryan worked so I could speak with him. Hunter laughed and told me Ryan was there, but I needed to call the store if I wanted to talk to him. He was not going to pass the phone over. I did that. Ryan was clearly annoyed, assured me that the problems we had with the PA were my fault, that they tested it and there was nothing wrong with the equipment. He told me that he had already approved a partial refund because we were upset, but he made sure I knew this was a “customer service refund” because we were unhappy, not a refund-refund, because they hadn’t done anything wrong. (The refund they gave barely covered the gas for that round trip for a power cord, which they just didn’t think was an issue.)The entire thing was bizarre and infuriating. I expected a brief conversation about the issues we had, maybe a partial refund for the equipment or at least an apology for not including all the equipment and all of the trouble, and for them to take a look before renting it out again. Instead, they were immediately defensive and treated me like a scam artist— a little bro club, proud and righteous that they held their ground. It was gross.
