-
March 2024 by bruhnaus
Sadly I won't be returning to Inner Sound. It was a complete shambles from beginning to end.I dropped off my Denon DJ MC6000MK2 mixer on 11/1/2022.It was fully functional except for some moderate humming/feedback whenever I plugged it into my powered speakers. I tried several speakers, same result. I had been using it, but after the busy season ended I thought it was time to get it repaired hopefully to pick it up in Jan/Feb. I paid my $125 diagnostic fee and dropped off my system. Got a call in January telling me it was ready, picked it up took it home plugged it in same result, still feedback, nothing had changed.? Returned it to Inner Sound again. A week later got another call, it's ready. Went in again, this time before I left I asked to plug it into a speaker. We put it on the counter same result..nothing had changed. Still feedback. Not sure why I kept getting called to pick up my equipment.? Maybe check the equipment before calling..?After many phone calls over almost 18 months decided this repair was going nowhere. Apparently they were unable to find the required part. I picked it up on 2/2/2024. Obviously I had to buy a new system over this time and decided I could use my MC6000MK2 mixer as a back up.Got it home plugged it in and it didn't power up ..nothing.Called them spoke to Lloyd. Wasted 5 minutes on the phone and realised I wouldn't be getting any compensation. Thought the least they could do was return my equipment in the condition it was left. I started with a system that worked (not properly) and ended with a piece of garbage and $125 less in my wallet. I won't be using them again.
-
March 2024 by Mark Riddick
Just bought a Teac v-900x three head cassette deck. it was packed well and seems to work great. So far so good! Thank you Inner-Sound!
-
February 2024 by Russ Jan
I brought my SX-750 to them for repair. The receiver would not power up and I kept losing a channel on the phono input. The techs repaired all my issues and it's a joy to listen to now. Keep in mind, this receiver is 50 yrs. old. and things can still happen due to the heat cycles and age of components in the design of this amp. Just saying, it's like my 55 yr. old motorcycle, things will need attention and PLEASE be PATIENT with them. They're that busy with customer's repairs these days. It's worth the wait.
-
February 2024 by Rob Ediger
Professional musicians go to Inner sound for a reason, they are the best around. They are pricey and it takes a while to get your gear back, it was dead when you gave it to them anyway so it's not only worth the wait, after you get it back and you plug and play, it's worth the price too.
-
November 2023 by jeff butler
Knowledgeable staff
-
August 2023 by Seanthe m
Inner sound has performed warranty repair on my Yamaha A-S3000 due to shipment damage and an out of warranty repair on my A-S3200 that was caused by a toddler incident. These are higher end pieces. My gear came back to me in a timely fashion, was in pristine condition, and their communication was realistic and prompt.Their service is first class. Their prices are reasonable, you get what you pay for. Their service team is regarded in the audio community as some of the best in the country.The negative reviews I see here are absurd, it is not their fault they can't find repair parts for equipment whose manufacturer has been out of business for 50 years, and also not their fault some hack you had working on your gear on the cheap ruined it and they were unable to resolve.They will always be my first call for service.
-
April 2023 by John
The only local stereo servicing center that has the expertise to make your gear sing again without draining your savings, and they're very personable. Good folks at The Inner Sound.
-
December 2022 by Sue F.
I don't really think there are a lot of places to fix some types of equipment, and my issue was when I brought in a Motion Amp, which in itself is a task to find someone in the Portland/Vancouver Area to take on the task of fixing it. I have to say in the beginning I was frustrated with dealing with Motion Amp and Inner Sound, but I will say the end result is they were very fair, and helped in getting the difficulty of Inner Sound dealing with the Motion Amp distributor. Both companies seemed like they wanted to resolve the issue, but the communication between the two for getting the right part seemed a little astray---end result my Amp was fixed, and Inner Sound came through for me. And actually the end result is Motion Amp came through for me, and I am back in action on stage with my Motion Amp. (by the way, my Motion Keyboard Amp sounds much better than my backup Roland Keyboard Amp). A sidenote---it was easy to discuss the issue with my Motion Amp with the techs at Inner Sound...so yes, I would recommend them.
-
November 2022 by Gerry Dougherty
These guys are great Mike and his crew went out of their way to fix my Sx1250 and my SX880 I can't say enough good things about these guys I won't go Anywhere else. great repair Good prices thanks Mike. My vintage stereo equipment sounds amazing!
-
October 2022 by Jeff N.
In the past year I had used Inner Sound to replace cones in several of my speakers and, although more expensive than other places I've used, the repairs were adequate. I then had a VU meter that was pegging wildly on it's own on my Technics cassette deck. I've had this unit 50 years and it has performed reliably the entire time. I'm a musician and rely heavily on my audio products. I decided I would give them a chance to repair something more complicated. I brought it in to Mike at Inner Sound on Jan.14th, paid the deposit for the estimate and was told they had a 4 week turnaround for repairs. 6 weeks later, Mike called and said they would need to replace all of the moving rubber parts (belts, rollers etc.). I asked him, "What about the reason I brought it in?...the pegging VU meter?" "Oh...er, yes, we would fix that too." I explained I didn't want to have the entire machine worked over. I just wanted to have the problem that I brought it in for, fixed. He then launched into the next 10-12 minutes of diatribe insulting me and 'educating' me about why this overbuilt, piece of equipment deserved to have the 'full' treatment and brought to 'optimum' condition. "I LOVE cassettes! I'm a cassette guy!", he said. "If you went to the doctor, they wouldn't just want to remove part of the cancer!", he said. "When we're done with it, your tape deck will SING!", he said. In short, he went on and on with every used car salesman trick in the book to get me to pay for the 'full' (non-necessary) repair. (I had NEVER had any problems with these things previously. The only problem that affected the machine at the time was the meter). I then explained that I was a musician and that due to Covid, I hadn't been able to work in over 2 years so I had to be very careful with my money. His response? "I don't care!", he said. I capitulated and had them do his recommended repair. When I picked up the deck in April and paid the remaining bill after they called and said it was ready, I was in the middle of a lot of projects so I wasn't able to test it out for about 2 weeks. When I did I found that my 'repaired' deck didn't play at all now. I brought it back again on April 15th, explained the problem and Lloyd said my machine would go to the 'front of the line' since it was supposed to be repaired by now. I suggested that it would be a good idea to test it before returning it to the customer and he said, "We always bench test our repairs in the back and then in the front before returning them". I agreed and yet wondered why it supposedly worked for them but not for me when I tested it. I also noticed that their sign now said repairs would be a 6 week turnaround. I picked up the unit again on April 25th after being told it was repaired and tested it right away. Now my unit had a very loud hum and now the other channel had a pegging VU meter! At this point, I started believing the many one star and 2 star reviews I had now read on yelp...there's a reason that some businesses have this low of a rating. Since it had been in their shop off and on for over 3 months my credit card bill with their overpriced charge was now due. I STILL did not have a working unit back from them so called my credit card company to reverse the charges temporarily so that they would have a chance to repair my unit properly and of course, then apply the charge when it was returned to me in working order...easy enough to do with a phone call. I brought the unit back after my testing it and explained that after 3 and a half months, it STILL wasn't working and they wrote up another work order. The next day, Mike left me a message that the problem was in the circuit board and since they didn't make that circuit board anymore it couldn't be repaired. No mention of a refund, no compensation for their failed attempt at a repair...nothing. My best guess is that they were tired of
-
October 2022 by Bryan A.
I recently had my Sony K870ES cassette deck serviced at Inner Sound. These guys are really know their hardware. They are very skilled. Needed a new belt and roller. My Sony sounds so damn good right now. If you don't mind several weeks repair window, and honestly it's no big deal at all, give these guys a call. Price for parts and repair was very reasonable. I'm so happy this store exists.
-
August 2022 by Kent M.
these guys are a joke I wouldn't let them repair my toaster took by Valadine sub and to have a problem fixed on it turning on and off replace $300 worth of parts took it home and it was no different than it was when I took it in took it back to him he said it wouldn't do it for him. to get home same problem it had when I took it in took it over to a friend's house same problem again within 10 minutes I don't think they even know how to diagnose it they just replaced most of the parts hoping they fix the problem no offer for a refund or anything out 300 bucks for absolutely nothing I've never take anything to him ever again kent maitland
-
August 2022 by Paul LaScola
They are factory recommended, forthright about the time it will take to conduct repairs, and gentle in declaring a repair may not be possible. They seem to love the work they do and had a reference for older technology. I'm looking forward to a successful outcome of having my excellent receiver back in its place in my home theater system soon. Paul
-
August 2022 by Brian Kauffman
Better be prepared for a long wait and you'd better put a second mortgage on your house they are not cheap.
-
June 2022 by Michael Johnson
I have a high end Onkyo Rack Stereo System with turntable, dual cassette, CD player, tuner and pre-amp with tower speakers and surround sound that my wife purchased as a birthday gift for me about 30 years ago. Inner Sound repaired my turntable to like new condition after it stopped working. I was so happy to find them open during the start of Covid-19. I live in Keizer, Oregon and driving the 45 miles to Clackamas Ore for the repair was worth every penny. Inner Sound specializes in the Sales and Service of older Audio and Video eqipment and they are very good at what they do. I highly recommend Inner Sound if your an Audiophile.
