KeyBank, based in Cleveland, is one of the largest bank-based financial services companies in the country, offering a wide range of products including retail and commercial banking, investment management, consumer finance, and investment banking. It serves individuals and businesses across the United States and internationally through branches, offices, over 1,200 ATMs, telephone banking centers, and digital platforms such as Key.com and a mobile app, providing 24/7 access to accounts and financial services. Customer experiences with KeyBank vary. Many customers praise the bank for its friendly and helpful staff, with one reviewer highlighting a positive encounter with a knowledgeable employee named Lucas, who provided excellent service and made them feel comfortable. Another customer commended a staff member named Ellen for delivering unforgettable service that exceeded expectations. Additionally, a small business owner expressed high satisfaction with a banker named Trevious S., who demonstrated genuine care for their business and helped find solutions to problems, leading to a decision to switch from Wells Fargo to KeyBank. However, not all experiences have been positive. Some customers report dissatisfaction with certain branch locations, citing unprofessional behavior, poor knowledge, and questions deemed inappropriate or rude, such as intrusive inquiries about occupation and deposit limits. These reviews reflect a mixed customer experience, with many appreciating the service but others warning about inconsistent branch performance.
Always a pleasant experience when I come to this branch. They know me by name and Jack always answers my 5am emails with business questions. That man never sleeps!
August 2024
20 year ago, I opened the account in this location. I am very please with the excellent service, include the drive through window. The latest experience I had from Ms. Ellen was unforgettable and above my expectations. Thank you Ms. Ellen, you make my life wonderful after that day. Bernard L...
July 2023
The teller was as efficient as she could be however, the bank system Database was completely shut down and any transactions were significantly limited.