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January 2024 by c h.
The branch manager Jack is extremely catty, rude and condescending. Also unhelpful. Not sure who put this guy in charge, but I will be taking my business elsewhere to a different bank. Save the cattiness for when you're not at work, Jacky boy.
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January 2024 by Max Kimble
82 nd Ave is a NIGHTMARE. First time ever in a drive thru and the teller told me I had to wait because they had others inside in line.Every time we try to do any transaction it’s a joke. If you are going to wire money it take hours. BEWARE NEVER GO TO THIS BANK BRANCH. Employees are knuckleheads. Terrible service plus 82 nd is a slum.
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August 2023 by Charles Downing
Customer service, in my opinion, is like worse than visiting the DMV. ??The manager would not let me cash a check that was literally 1 penny over their limit. 1 cent! Can you imagine that? ? And he said it with a straight face! ?Seriously thought, if you want great customer service, bank with Onpoint.*Thanks, customer service, for your voice of reason. ?
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July 2023 by Laura Dawson
The teller was as efficient as she could be however, the bank system Database was completely shut down and any transactions were significantly limited.
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July 2023 by Travis Nash
Usually quick service, ATM seems to be out of service at least once a week.
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March 2023 by Tim Hueer
Trevious S. has been the best banker that I have worked with so far. He really cares about my business and helps to find solutions for the problems a small business owner runs into. I left Wells Fargo for Key Bank and I would recommened to all small business owners to do the same.
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March 2023 by Tim H.
Trevious S. has been the best banker that I have worked with so far. He really cares about my business and helps to find solutions for the problems a small business owner runs into. I left Wells Fargo for Key Bank and I would recommened to all small business owners to do the same.
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January 2023 by Ebony Kamara
Denied a Home Loan from this Bank same systematic racism, used to deny blacks of Home loans. You can have everything in order credit score income verification of rent for 10 good years and still get denied they will find the excuse to deny you
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September 2022 by Bridget Snyder
My buisness has used Key bank for many years (15+). I have used and completed my buisness deposits through the drive up window for a long time and never been told/ refused to be assisted. I began the process of my weekly deposit during buisness hours and a non busy time and was told in the future I will not be assisted with multiple deposits through the drive through. I understand we do not want to bong down the system but for those who may have a physical disablity this is not a "easy option". No one should have to defend themselves when being judged and to be told next time you will have to come inside. I think customer services can be better and possibly more staffing. During covid, all lobbies shut down this increased wait times. We ( the public) exxperiences many delays as this was the most preffered way to handle in-person transations safely. Please fix the staffing/ lack of training that clearly is being pushed on to customers in a very untastefull mannor.
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June 2022 by Robert Hartshorn
Absolute worst experience of my life dealing with a bank. The online banking has nothing but problems. The credit card system has nothing but problems and locks the cards constantly for fraud even though the charges are legitimate, they can't seem to figure out the problems no matter how many people I talk to or how many people I call. The phone system when you call is doesn't work correctly, and even though you put in a business account it sends you to a non business department who ask you a bunch of security question to then tell you oh you have to have the business department and then transfers you there to start over again. On top of all of this there phone security system to text you when they think there is fraud doesn't work and never notifies you and they have no way to test it or fix it. Not once in over four years have I ever received a fraud text buy my cards have been locked probably a hundred times. I have called probably over fifty times in just the last two months to get my business credit cards unlocked. I finally have to change banks because they can not fix the problems. Just save yourself a bunch of time and headaches and avoid this bank all together.
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March 2022 by Andrew Tanzer
A good bank - not too big - not too strict - seem to go beyond normal concern for their account holders. I don't have a lot of money yet they treat me with equal respect as the richer folk.?
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November 2021 by David Heintz
Key Bank on 82nd & Sunnyside Dropped the ball on getting me a new card.I Payed $25 to get a new card in 2 days, and after waiting for a call after 4 days I Called to learn I have to wait 10 DAYS to get my card because they messed up.. too bad I had to reach out to them and call learn this.it was their mess up and never called, notified, in any way to let me know.I was going to pick up a packet to see their offers and switch banks to them but now I've decided to Not switch to Key bank.
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August 2021 by Keiani B. Dobson
Had a account for years loved key bank but my last few transactions with I believe her name was Eva, I felt totally profiled by her, as if it’s unbelievable a black women to have that amount of money, I wanted to take cash out of my account and was told no she said she will write a check for the car I wanted to buy at that point I was being told how to spend my money or how much I can have on me I was denied my last few transactions with her at that point I just closed my accounts because I wasn’t even allowed to use my account
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August 2021 by Mike Schmidt
worst branch I have been to, I told them my account was compromised and because it was overdrawn they told me I couldn’t close out the account or do anything to it till it had been paid, TOTALLY IGNORING everything I was saying & how frustrated I was Eva was the bank teller & she was the worst person I have ever seen in banking. She literally didn’t care about anything I said and proceeded to try and charge me more then my account was even over drawn to close. I will be filling a complaint with higher management I just want everyone to know how shady KeyBank and this branch is ESPECIALLY!!
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April 2021 by Tami Smith
I am INCREDIBLY DISAPPOINTED in the service, rather lack of service, I've received from Keybank. In November of 2020, I was looking to make a change from a big bank to a bank that felt more local. I received an offer in the mail for $400 from Keybank to open accounts. I decided to give them a try. That was my mistake. I've had nothing but issues, from being incorrectly assessed an NSF, to being charged for a VISA debit card after multiple failed attempts to get one. Though these fees were later reversed, I am now being told I do not qualify for the offer because of the NSF, which was their error, and a direct deposit I started was NOT in the correct amount...even though I received no indication of this information each time I called to get an update on when the reward would be issued. I called their customer service number, I called the branch, no resolution. Different answer each time. Several weeks ago when I called the branch I was told that I met all the qualifications, that there was no timeline by which I had to meet the deposit amount requirement, so the reward would be issued by the end of March. NOTHING. When I called AGAIN 4/2 I was told I don't qualify and there's nothing they can do. Too bad. And, that's it. I called again today to speak to the branch manager about the problem, and was quickly reminded of the NSF...which was their fault. Had to educate that the fee was THEIR error. Ultimately, I was told I would get a call back before end of day. NOTHING, again. No resolution, no one wants to take accountability for incorrect information given that was the precipice of me not only opening my accounts but keeping my accounts open. Dishonest, and unaccountable that's been my experience with Key. I would NEVER recommend this bank to anyone!! There has to be regulations against providing incorrect information about promo qualifications.
