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February 2024 by SL
I don’t recommend anyone to go this store. I went this store to upgrade my phone. The customer service told me they have a promotion with “the same plan” and just few bucks increase. They showed me on the paper that It is just $5 increase per month. I trade my phone and took upgraded phone. After a month when I checked my bill “the plan” showed me 100% increase.The next day I went to the store and asked customer service(the same person who helped me before) and asked her what happened.She called the manager, he said “You were in a Welcome plan and now you are in Unlimited plan”. I said “I didn’t ask you to switch to Unlimited Plan”. He said “ You get a promotion to upgrade the phone, it switches to Unlimited Plan”.I mentioned him that ‘no one explained to me that it is going to switched from welcome to Unlimited, now the price showed me %100 increase and I can’t afford to pay this’.The manager said “you read and signed the terms and conditions, you can return the phone and I will not give your old phone back”N.B:- . I got cheated because I trusted what the Customer Service said and agreed to their terms and conditions.
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February 2024 by Davina Jablonski
Wanted a new phone as the camera on mine is cracked. The manger Saul and the sales rep helping me were very informative and gave me a couple different options for upgrading! Felt valued as a customer and they were attentive to my specific needs. And I got the Apple Watch I’ve been wanting for a while now! Took advantage of the paid service to help me get it all set up. As someone who is capable of figuring it out, it was definitely worth it to walk out the store with everything set up just the way I wanted!
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February 2024 by Calvin Sanders
they eather flat out lied to me or didn't know the promotional deal. I left t-mobile and went at&t. this Verizon store tride to rip me off big time. if you are looking for just an affordable phone line that carries good phones at&t is it, I was a customer for 2 years with t-mobile and they suck.
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February 2024 by Sam Pryor
Everyone who worked there was very friendly. Zach (spelling?) helped my Mom & I in a very efficient manner and was very kind.
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February 2024 by Brian Clark
Lost my phone yesterday, went to my normal carrier but they were closed due to bad weather.Decided to hit this Verizon store to see what they had to offer.Then man I spoke with, was condescending, talked over me, cut me off, wouldn't let me get a word in edgewise.I'm 49 he talked AT me like I was 10I walked out, Verizon if your reading this, someone needs a lesson in customer service.
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February 2024 by Steven B.
All in all based on our interaction with Luis and the manager Saul we left after a couple of different visits feeling very well taken care of and made aware of all available best promotions. Friendly, personable and well informed as well as spending time to make sure nothing is screwed up.
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December 2023 by Kent H.
Overall - Go to another Verizon store unless you like to be pushed around. We've all heard of the famous sales line - "What would it take for you to sign today?" Typically this is used by pushy salespeople at a car dealership, but never have I imagined that I would be asked this outside of that industry! I went into the Verizon store located inside the Clackamas Promenade on Sunnyside Rd with one sole purpose - price shop. At this time, news had leaked that T-Mobile was going to no longer offer their legacy plans and everyone would be upgraded to their new plan leading to an increased monthly price. When I arrived, every associate was helping a customer but the manager checked me in and rudely said "sit there" pointing to a table around the corner. However, I will forgive that a bit because after sitting for about 10 minutes, he went around asking if anyone wanted some water. After waiting for about a total of 30 minutes which I cannot complain about because they were busy, I was finally greeted by a sales associate. I explained to him that I was looking to leave T-Mobile, the price I was paying, and the number of lines. Typically, you would expect the sales associate to ask you what you are looking for because there could be features one carrier offers that another doesn't or if there are things I can do without to lower the price but this wasn't the case - he immediately asked me for my contact information and social security. Keep in mind, I was just there to price shop with absolutely no intention to sign which I had made crystal clear but he proceeded to ask for my social security. I mentioned to them this was the second Verizon store I've visited and I have shopped at AT&T with none of them asking for my social so I am uncomfortable providing it unless I am ready to become a Verizon customer. His response was, "This is the process" but luckily his manager, the one who checked me in, told him to just proceed which made me question, whether it was a part of the process or a sales tactic. At this point, it was clear that I would be in for a ride! The sales associate started to look at his iPad and it wasn't for about another 10 minutes that he eventually said something - "I'm going to the back to get the quote." Again, at no point and time did he ask me what I was looking for - he solely based his quote on my plan at T-Mobile. Once the sales associate came back, the manager sat down and it started to feel like a car dealership where I was being cornered. I asked them questions that I asked the other Verizon store to validate their statements like if there were any employer partnership discount. Being comfortable with the quote, I was ready to get up and head home but the manager asked the famous quote - "What would it take for you to sign today?" I responded with the simple answer that I needed to talk it over with my wife when she's off work and this is one of my favorite responses from the entire interaction, "just give her a call" - you can immediately tell they were getting desperate for a sale. I repeated the same response and added "My wife is going to be mad if I sign something without talking it over with her." The following response from the manager was shocking, "Why would she get mad." If it wasn't for the Verizon store at Gresham Station providing me premium quality, non-pushy service, I would have easily either signed with AT&T or gladly waited out the T-Mobile news to be officially announced.
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November 2023 by Joel Hurd
Ciera gets my highest possible performance review for helping me to purchase a new phone and guiding me through the process of transferring all my data from the old phone to new. With my limited technical knowledge she made it easy and (almost?) enjoyable!
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November 2023 by S D
UNDERSTAFFED - DysfunctionalYou have to scan a QR code once you arrive to make an appointment to speak to someone. Once you do, they say they’re out of stock on the phone which the website says is available. Wait times 1-2 hours! Ridiculous experience, Do better Verizon!
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November 2023 by Austin Robinson
I was looking for a wireless charger because the one I have doesn't work very good. The charger I bought here was actually reccomended by a employee the charger works very good
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November 2023 by wilberth antonio may tun
I don’t see why they make you wait a lot of time just for them to tell you..call customer service!? ?? like why you even there! ?? I’m regretting moving to Verizon lol
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November 2023 by Ruben Burdet
we walk in the store nobody told us nothing, greet us or something and when we request service, they cannot help us, I am a Verizon member for a while…
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October 2023 by Cheryl S.
Cierra was awesome! She went way beyond what she had to do to help me. I would highly recommend her!!!
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October 2023 by Joel H.
I came into the store to get help setting up my new iPhone 15. The store manager got my phone started with a back up and suggested I come back the next day with an appointment due to the hours-long wait. I did just that. Before I could get anything out of my mouth the employee said 'It's $29.99 to setup.' Then he shrugged after I let him know the store manager said nothing if any setup fee and rather than trying to earn my loyalty and trust just let me go - obviously disgruntled and disappointed. How much is MY time worth? J should have stayed with AT&T.
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October 2023 by Heath Curtis
Terrible customer service. It’s on first come first served basis unless the people behind you vocalize they are here to spend money and the staff bypass you and move on. Terrible service. Avoid this store if possible