June 2017 by Robert G.
After a long run with another bank, it was time to change banks. The other major bank had changed in personality and culture over the years and there were some issues with the key person that rotated in and out of that branch. It gave credence to both the "good ole boy" network and the Peter Principle. However, the tellers and those seated at desks were always knowledgeable and helpful. Sadly, a few other situations outweighed all that. In shopping around for a new bank, I found this branch of Wells Fargo. Being so close to the local U.S. Post Office, I had seen this branch many times. I called to inquire about their fees for checks, a safe box, and the like. It all seemed like a green light, as in "go," and it was. The first encounter at this Wells Fargo to open the account went very smoothly and they were very pleasant. Subsequent visits to the teller line have always gone smoothly as well ... except for one. One teller was a little indiscreet about the content of a transaction, given that the teller area is behind thick glass at this location and their audibility was beyond what was cool ... with others standing in line, that is. (The glass partition thing varies by branch with Wells Fargo and, yes, this is a decent enough area, albeit in the industrial part of Clackamas.) I immediately brought the situation to the manager's attention and he was very responsive. I don't hold the current Wells Fargo foibles against any individual branch. There is a chasm between very high levels of an organization and those in the trenches, such as at the branches. In fact, I've seen the service at all Wells Fargo branches be very attentive lately, possibly owing to that situation. This branch has the woodsy look typical of Oregon branch banks in the 70's or 80's, it's really comfortable and clean inside, the lines move quickly, there is a good sized parking lot, and, on the way in or out, there is a table where you can help yourself to coffee or tea. Go for the Earl Grey, say I.