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December 2022 by Delferna Dyer
After over 50 years of being with US Bank in Clatskanie, I can honestly say I have never had a single problem with the staff! They are always so courteous, understanding, helpful and patient with and to me, no matter if they are new or old time employees.
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September 2021 by Tiffany Holznagel
Amanda Holm has gone out of her way to help me ,and make stressful situations , less stressful. Thank you so much Amanda.
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March 2021 by Kristina Shorey
Went to this bank yesterday on my way to Astoria to meet my husband that was working, we use Facebook pay quit often, cash is always available, well for some reason, these TWO tellers didn’t want to give me the 1400$ cash, not sure if they thought it was a stimulus and couldn’t be issues tell the 17, or what, but it was a DIRECT CASH, deposit, I called 1-800 number and also went to the Astoria location and both places I talked to said, we apologize mam, they should have given you, YOUR money!! Plain and simple, the second lady, was rude, basically said my transaction wasn’t “posted” and that I would not be getting any cash from their bank, even though it showed available on my mobile app, along with calling the us banks 1-800 number!!! Just skip this bank and go somewhere else, where they are not going to do anything for you, just RUDE PEOPLE on a power trip!!!
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February 2018 by Beth W.
I normally try to stay away from bad reviews, but I am APPALLED at how US Bank handled a recent interaction with my family, and overall, after a few years of banking with US Bank. I'm over their lack of global services, HIGH as heck rates, and lackluster service. I will be pulling all of my business and personal accounts over the next weeks. The final straw came last Wednesday around noon, when my mother in law used her EBT card to pull cash from her account at the Clatskanie ATM on Hwy 30--she is disabled, and this is part of her assistance program. She typed in $180 and only got $100 out of the ATM. Her error: not marching in to the bank and getting it corrected onsite. US Bank's error: less than acceptable follow-on service, verbal abuse, and even discrimination against my family due to the fact that it's an EBT card. Thinking there must be some mistake on the card side, she figured that she'd only get debited the $100, so she double-checked it was $100 (on camera) at the ATM again, and left. Unfortunately, when she called to check her EBT balance a bit later, $180 had indeed been pulled. My sister in law was on it immediately trying to get help via phone. And this is where the fun starts. Instead of getting help, Latinia (spelling?? in Clatskanie) told my sister in law that they have no access to ATM records (a blatant lie), she didn't have to deal with this (yes, actually, you do), our mom is not a customer/they don't have time for EBT customers (any person using your bank is a potential customer--where is the award-winning service you have plastered all over the bank? Most Ethical company? Really?), and then threatened to hang up on her (not once, but twice--because nothing says, "you matter", like bank staff telling you you don't--at all). But wait... there's more. Thinking this was an error, my sister then got in touch with the bank manager, Michelle Hernandez (in St. Helens) and was fed the same line, and again treated rudely. She was told that our mom is not a customer, and they have no way to track this, and implied that we were making this up (yes, because our big bank heist will be for $80). Basically, not their problem. I decided to step in here, and called because I am a US Bank customer. The resulting conversation uncovered that indeed they do track their daily transactions (I know, I'm shocked, too!), but that what it comes down to is that my mother in law not being a USBank customer means it's not their problem. With no resolution in sight, I pushed harder, and as it turns out there is a way to dispute it. While I was not thrilled with the result, I was willing to accept it, but then Michelle felt the need to once again imply that my mother-in-law was lying and/or didn't matter with a derogatory comment. At that point, I advised her we'd file our claim, I'd be pulling all my accounts, and I hung up--I'd had enough. A few things here: * Being on assistance does not mean a person does not matter * Even a person on assistance is a potential customer of the bank * In fact, EVERY person that comes into contact with your brand is a potential customer * A current customer can actually be a multi-layered customer, and is not guaranteed * You never know how a current customer may be affected by poor treatment of a non-customer * Word of mouth (WOM) is the most valuable form of advertisement/brand relation * If you promote exceptional customer service, actually provide it Looking forward to working with another bank going forward.
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November 2017 by Chelle Christopher
Friendly helpful employees, I lost my debit card in the parking lot, it was turned in to the bank and they did everything they could to get it back to me.
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June 2017 by Jeri Lyn Weigant
Love the staff! Very professional, helpful and courteous
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February 2017 by Patty Dering
Very nice staff! I am always in and out of that place real fast. They are on top of things, never had an issue with this branch.
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March 2015 by Bett Loo
I'm not sure how Lisa M. Clark became branch manager of a bank. I had the 'pleasure' of interacting with this woman over email and she was rude, curt, and very unprofessional. The first email she wrote me upset me beyond belief. This went on for a while and she acted like a snotty brat. I have not been treated this way since middle school. I had to interact with 3 people from different U.S. bank branches and they have all provided some human error which had affected my bank account adversely. I had thought about cancelling my account due to the first 2 people, but my interaction with Lisa Clark sealed the deal. As a client, I cannot believe how unprofessional this woman was. I have done business with multiple banks in the past and this is the first time that I have been outraged and shocked by by how inadequate the employees of U.S. bank. Scary that these people have access to so many bank accounts. Good luck if you choose to bank with U.S. Bank, I definitely would not recommend it to anyone.
