UScellular in Coos Bay is known for its excellent customer service, with staff members like Collin, Holly, and Lily receiving praise for their courtesy, knowledge, and helpfulness. Customers appreciate the friendly and pleasant associates who make the shopping and troubleshooting experience smooth. The store offers a wide range of packages at different price points, including prepaid and contract plans, with a selection that is more up-to-date than some other providers. However, some customers have experienced difficulties with product use, such as issues with parental controls on prepaid phones and problems with phone setup, which can be frustrating. One customer reported that a prepaid plan interfered with parental controls, leading to a frustrating experience and a recommendation to avoid prepaid phones for children until the issue is resolved. Others have faced challenges with phone unlocking and activation, but found staff like Holly to be very helpful in resolving these issues efficiently. Service quality has been inconsistent, with some customers noting a decline in service in the Coos area and surrounding regions, affecting their overall experience. Despite these issues, the store is appreciated for its knowledgeable staff and the variety of plans offered. Overall, UScellular in Coos Bay is viewed positively for its customer service and plan options, though some concerns about service quality and product usability remain.
I really appreciate the staff taking their time to help me understand what is going on with my phone and family plan. Its good to know that I live in a community with people who care about each other.
December 2025
These employees have went out of their way to help me understand my bill. Customer service on the other hand is a different story.....
October 2025
Holly was so helpful, made my day a better one.Thank you!
