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May 2025 by D D
Every other bank releases pending direct deposits when they get it, but not Central willamette credit Union.They hold on to it for the very last minute ...waiting for overdrafts while they are reinvesting the money.
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March 2025 by Chris Ross Kennedy
Knowledgeable and very helpful!
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March 2025 by Chris Philipson
We went here to try and open an account for my elderly mother. The bank was woefully understaffed and there was no one available to help us. We sat there for 30 minutes while someone kept saying the computers weren't working. No one even tried to help us at least get started with the process. Very poor customer service.
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September 2023 by Nettie Randall
Of all the financial institutions that I've done business with over the years, this is the best. Always quick and helpful if/when any issues arise. Very friendly, knowledgeable and professional staff.
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September 2023 by Oscar Hernandez
Came in to apply for a car loan and Diana B helped me all the way she made the step easy and hassle free as they could. Really I joyed the experience and I will be coming back
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May 2023 by Anthony Ashley
Simply the best! Love banking here!
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May 2023 by Christopher L.
I've never been treated so rudely and unprofessionally. My branch wasn't yet open today, so I stopped st the Albany branch to deposit a check. The teller was taking an inordinate amount of time and asking me questions that clearly showed she was confused about something. I asked what was going on and she said "we have to be very careful with these government checks. It was actually a distribution from another financial institution. I asked for the manager, who came out and addressed me like I was engaged in something criminal. Haven Seltman wouldn't tell me what was going on, and being quite haughty that I would dare to ask. Where's the customer service? They make more from my money than I do, and I don't need to be treated like that. I pointed out that I could have deposited the check at the ATM, and not have my time wasted like that. She handed back the check and told me to deposit it outside so my precious time wouldn't be wasted. I pointed out I have a third of a million bucks in that account, and I could take it elsewhere. As I was walking out, she called after me "we don't want customers like you, good riddance!" So, I'm taking my money elsewhere. You should too.
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December 2022 by Karma Flowers
Awesome customer service but because they are lacking workers, you have to be on hold for like a half an hour.Central Willamette Credit Union really needs to lessen the burden on these couple people who are in the office by giving them more employees!But still, I was presented with an awesome attitude even when I didn't have one to give her. I'm grateful my mood changed in the end as I absorbed her good attitude.
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September 2022 by J Maier
Time and time again they have been helpful with me. I've rarely had troubles, but when I did, the staff has always been apologetic and always takes steps to make things right. They have been understanding of my situation as well.-Good for online banking-Good for international transfers-Nice People-Good online support-No problem when traveling (just let them know first!)
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September 2022 by J M
Time and time again they have been helpful with me. I've rarely had troubles, but when I did, the staff has always been apologetic and always takes steps to make things right. They have been understanding of my situation as well.
-Good for online banking
-Good for international transfers
-Nice People
-Good online support
-No problem when traveling (just let them know first!)
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July 2022 by Inyo “whodewho”
The bankers have been treating me nice lately so they get 4 stars. ?
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June 2022 by Angel
The bankers have been treating me nice lately so they get 4 stars. 😎
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March 2022 by S197 “S197 Beast”
The only reason this bank is getting two stars is because they have treated me great the last 5 years. Just yesterday I went to make a payment like I do every month and the new guy said he needs to see my ID because there isn't one on file. I had a feeling that once he saw me who isn't white he had to check for ID even though I was using my own debit card to pay. After reading some reviews seems like I'll have to switch to the better credit union which is Oregon State credit union. I would pay on the app but central Willamette app doesn't have that feature and Oregon State app does.
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March 2022 by Gabe Ryley
This bank is awesome. The fact that it's so small is one of it's biggest selling points. I have always been happy with their quality customer service and I went here after having a terrible experience with Oregon State credit union. They are so much more kind, helpful, and professional.
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March 2022 by Darren Porter
Decent place.
