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December 2025 by Kat Wyatt
I have been renting for many years and have never had such a horrible experience as I have had with this company. I never feel the need to leave negative reviews but I implore anyone reading this review ABSOLUTELY DO NOT rent from this company or have your properties managed by them. If I could give 0 stars I would. I have been living at the property I'm at now for over 6 years and it was privately managed. The previous managers were fantastic. The property ended up getting handed over to this management company and they ended up jacking up the rent. There have been no updates, improvements, and very little maintenance done for the entirety of the time I have been here. The heat is broken upstairs and the downstairs heater barely works. They did not update their own payment portal, then called it a 'software error' and are trying to backcharge me $170 extra on top of the additional $170 rent increase on the day that rent was due. When I tried discussing with management that this wasn't OK and mentioned the heat issues they tried to claim that I had never put in any work orders even though I had already put in two. They did not care that it was an error on their part and still expect me to pay an additional $170 on top of the already exorbitant rent increase. I have been told by the repairman that the heat downstairs will eventually go out again. Absolutely predatory company. Completely impersonal, unprofessional, and 0 customer service skills. Definitely all about the money. Slumlord behavior. I'm already dreading moving out based on previous reviews as well. Super unfortunate.
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July 2025 by Wyatt Heath
Absolutely amazing experience so far! I've never rented before and everyone was incredibly understanding and helpful throughout the whole process!
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June 2025 by Kevin J
I recently worked with Coldwell banker and had a great experience! Their team was helpful and efficient in guiding me through the approval process. Pam was particularly fantastic - she showed me a home and was knowledgeable and friendly throughout the entire process. I appreciated her professionalism and responsiveness. I'd definitely recommend Coldwell banker to anyone looking for a smooth and stress-free experience. Thank you again Pam!
Kevin.
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April 2025 by michael diepenbroek
Coldwell Banker Valley Brokers Property Management has been amazing during my short, going to be much longer, time with them as a property management company. I was having a rough time finding a new place to live, given I am the proud dad of a 125 lb Great Dane. This was made slightly more difficult due to financial difficulties my roommate and I had going into the process. With past experiences in mind, I laid all of my cards on the table and explained our situation. The wonderful people at Coldwell, Pam in particular, went above and beyond in working with us to find a place that both suited our needs and helping us through financing options. As I hadn't rented in half a decade, I asked about a million questions and the staff at Coldwell were always available, day or night to answer my questions. They even advised me, when Murphy decided to raise his pointy head, to NOT pay them when it was clear that I had somehow angered the online banking gods, saving me hundreds in overdraft and DNF charges.
Long story short, if you're looking for a property management company that is flexible, goes the extra mile and genuinely cares about their clients, renters and homeowners, you can't go wrong with Coldwell. 11/10 will be recommending to anyone I come across looking for a place to rent. Also, here's a photo of my adorable goober, Tank.
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January 2025 by Narayan Char
Coldwell Banker Valley Brokers Property Management are very professional. They keep us informed about our property and are very prompt about handling any issues and concerns. We have peace of mind that our property is in good hands.
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January 2025 by Jo Wayne
Mariah Willis and Pam Murphy at Coldwell Banker Valley Brokers PM have been excellent to work with. Professional, prompt and thorough, also great communicators.
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January 2025 by Charley
Living in a different state, this property management company has made it seamless to have an investment property. Their communication is always quick and thorough. I have extremely pleased and feel grateful for their service.
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December 2024 by Gina/Torger Torgersen
6/5 stars. Mariah and Pam have been an amazing property management resource for us. They have been thorough, responsive and reasonable. Thank you for all of the guidance.
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December 2024 by Carole Ray
The staff are great to work with. They are friendly and respond quickly to any concerns and maintenance issues. As tenants we have had a positive experience renting a home.
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December 2024 by Barb Hall
Excellent property management company. Very responsive and easy to work with!
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October 2024 by K. Heiner
Friendly and easy to communicate with.
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October 2024 by Linda Hutchinson
These people are SOOOO nice and very caring. I would highly recommend renting from them.
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May 2024 by Jiffy Fix, Inc.
Many years ago we cut ties with this company due to a specific individual that worked there. This company reached back out to us once that individual no longer worked there and while I was hesitant at first we have been pleasantly surprised and have been having a wonderful work relationship with this company.
The new managers have completely changed our view/experience for the absolute better. It is refreshing to work with a property management that is interested in having things fixed right the first time instead of being fixed as cheap as possible.
The managers are quick to respond, thorough and have their renters well being in mind with every move and decision I have seen them make! What a wonderful turn around and positive impact new management can make!
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April 2024 by Kelsi Robinson
Do not rent from this company. From day one getting keys knowing our move in date. Almost didn't have a home for 24 hours with 4 children because they chose to paint the day of our move in.To ending our lease 3 months early "without penalties" and then trying to charge partial rent for the same unit myself spouse children and belongings were no longer residing in. Accessing the unit solely to meet the requirements of the end of tenant cleaning check list. They don't work well with renters God forbid life happens unrealistic will not work with you in any form. Life can not happen under Coldwell valley Brokers, convinced brokers is in the name because they know over charge rental cost, By far the worst company I've ever experienced with rentals and being a renter for almost two decades. They don't communicate anything that's not more or less 24 hours. You can not enjoyable live in their rental dwelling even in small neighborhoods in a house not apparent living. Most importantly they think they know every loophole to avoid any legal action unfortunately that is not the case. If you like enjoyable living and dwelling in your rental having property management that works with you when life happens. Then this is not the property management for you especially if you any disabilities might ask for proof of your disability. Everything about this property management is unethical.
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April 2024 by Ashley Thorburn
Coldwell Banker Valley Brokers Property Management have consistently demonstrated professionalism, efficiency, and genuine care for their tenants. Mariah and Pam are highly responsive and always go above and beyond to address any concerns, questions or maintenance issues promptly.Being a renter can be a bit daunting because you don't want to mess up someone else's home but still want to make it your own. Mariah and Pam never made me feel like my questions were stupid and were so helpful!Overall, I'm extremely satisfied with my experience renting. They have exceeded my expectations in terms of service quality, responsiveness, and overall satisfaction. I highly recommend them to anyone in search of a reliable and tenant-focused property management company.Thank you, Coldwell Banker Valley Brokers Property Management, for providing such a positive experience!
