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January 2024 by Alicia Valladares
I wanted to give a big shout out to Reynaldo who helped me on Christmas Eve in Spanish. He is very knowledgeable and professional, I'm happy the store has a Spanish employee.He is great!
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January 2024 by Christina Baez
Had a pleasant experience with an employee named Reinaldo he was super helpful answered all my questions and ended up purchasing a phone and works great thanks a lot for helping me out on new year’s eve :)
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October 2023 by Robert T
New management, I had a problem with my phone caused by a previous employee at this location. They helped me out in a big way and I really appreciate it, will continue coming here, they made it right thank you so much.
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September 2023 by Angie
They advertise you switching and no price hikes, surprises or whatever. That’s a complete lie. There were many “GOTCHYAS!” As they would call them.
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July 2023 by Jay Aus
5 stars across-the-board...Tracy helped me sort out a mobile phone issue. Unbelievable customer service and professionalism. She went above and beyond and stayed til it got fixed. and set the bar for Mobile phone customer service. MetroPCS should give her a raise along with a promotion.. Tracy & Metro PCS, in Corvallis; are the premier mobile phone shop in town. Android and iPhone.
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July 2023 by Thomas Sidney Jew
The people who work there are very nice and are very helpful I'm glad to be a customer
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January 2023 by Jessie Singleton
I brought in a new phone to get my service switched. One of the employees tried to go on break immediately, and the other said they didn't know how to process the service I was asking for. So the initial employee stayed to get it done, while the other (presumably a new employee) didn't even bother to learn the process. They just sat there on their phone the whole time. I avoided the store at all costs unless I have to get my service changed for devices. Also, if they ever can't figure out how to do anything, they end up calling the kiosk at the Albany mall. Next time I'll probably just skip to Albany instead.
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November 2022 by Sherri Freeman
I spoke with Blake B. about my phone, not even a Metro phone plan, but he patiently fixed my phone. Planning on switching, he confirmed by his politeness and patients that he had.Clean store, very nice experience.
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August 2022 by Kayla Rose
The employees at Metro PCS in Corvallis, OR were really unprofessional. One of them was talking to the other one while he was asking for my personal info/telling me stuff about my phone plan. They did not confirm which plan they set me up with, I said I wanted the $40/month and they signed me up for the $60/month plan. Also, they told me the phone comes with a c charger, but didn't explain it fully how there is no way to plug it into the wall. They could have told me the type of wall plug l I needed to purchase. I called them, and I wasn't yelling, I was having anxiety because I didn't know how to plug in my new phone. He demeaned me and said I needed to calm down before he answered my question, which was a simple answer. They should lose their jobs or have someone higher up train them in respecting their customers, not talking to each other while helping a customer (while the other coworker was speaking to me about my new phone, and asking questions to set up my phone plan. There was noone else in the store. The other employee was literally talking to the one that was "helping" me.), and tell customers which phone plan they are set up with and what type of charger is needed for their new phone. Extremely unprofessional!!
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August 2022 by Brely Re
I kinda liked the place wasn't bad pricing and product was good
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July 2022 by Fenrir Das Blüt
Metro sucks, one of their employees sold me a phone under false pretenses, was rude, and didn't know anything about half the products in the store, I would never recommend this carrier to anyone and am very disappointed, if giving zero stars was an option I would do that. I am going to tell everyone I know about how terrible you guys are from this point on so that nobody else has to deal with your horrible customer service and inability to hire employees with any sort knowledge of the products they are selling. This has been the single most unpleasant and irritating experience I have ever had with a mobile carrier. Thanks for nothing.
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July 2022 by Jill Johnson
The new store manager, Blake B. is a very welcome addition to the Corvallis store in comparison to many of the previous store personnel who seemed disinterested in real customer service, especially the ACP program. Thank you for placing a truly exceptional representative in our community.
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June 2022 by Brandi Gilmore
My mom has went in to this store twice to get a phone upgrade. The guy helping her each time treated her like complete garbage. He was rude and arrogant. He was not helpful and acted like my mom was trash because she has a budget for a phone. She has more money than her budget but she was only willing to pay so much for a upgrade. She ended up walking out. She said she has never been treated so horrible before by a person. I believe his name is Michael.Also a customer came in asking for directions somewhere and as soon as she left the 2 employees in the store started cussing and calling her names.
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June 2022 by Jorge Castillo
Complete scam .I went in to add a new line to my account and I was told by the worker ( I believe Austin) that I am not allowed to add a line unless I buy accessories for the phone fifty dollars worth mind you. I asked where that was printed anywhere and all he had to say was "new policy"
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May 2022 by Brandi Gilmore
The employees that helped my mom were rude and arrogant. They treated her like garbage. She went in two times to get her phone upgraded and both times the employee was not helpful and very rude to her. She won’t be going back there again.
