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June 2025 by D.A Tapia
My account is safe from hackers....no problems with identity theft....keep trying tho.....
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February 2025 by Jazzmine Herrera
Worst bank I've ever been with. Don't do it.
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January 2025 by Cheri
I am becoming rather disappointed with the lack of hours open making it super difficult to ever get in and do business without taking time off work. Still no Saturday open time.
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December 2024 by Angela Cambern
I had the opportunity to work with Connie Hartrum on a home loan for my 1st time home buyers, and she was fabulous! She kept the buyers constantly updated and made the process a great one from start to finish!
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March 2024 by Thomas Day
Terrible. Maybe good if you want to bankIn the 1950’s.
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March 2024 by Martha Olivas
The online payments system is not user friendly. It is difficult to find my account number and making loan payments. I have to spend at least an hour trying to make a payment every month.
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March 2024 by Marty Martin
Horrible experience with customer service and loan servicing in general, do not use them for anything horrible predatory lending practices and rude customer service people.
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February 2024 by A Local
Horrible experience with customer service and loan servicing in general, do not use them for anything horrible predatory lending practices and rude customer service people.
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February 2024 by Brittney C.
I will never work with them again. The worst service I have ever received. Better make sure you provide your unborn child to verify your account. But wait they still won't let you access your account.
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January 2024 by Tyler Fraser
I had previously maintained a banking relationship with this institution and found their services to be satisfactory. However, I experienced a breach of privacy as the tellers would communicate with me via text messages about both my own and my family members' accounts. This mode of communication was not secure and had the potential to compromise confidentiality.
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December 2023 by Ken W.
I have been a member since 2010, and it's only in the last year that this place has truly gone downhill. I am regularly locked out of my account while using my valid information, and have to call the phone line to get access, which then creates a whole other layer of incompetence when the agents aren't able to verify who I am based off my SSID, DOB, and ACTUAL BANK ACCOUNT INFORMATION. The lack of understanding of basic protocol is apparent, and it is obvious that procedural scripts have been written with no consideration towards helping us. Furthermore, they continue to charge overdraft fees yet can't process timely payments or refunds, further harming members just trying to pay bills on time. This was one of the top financial institutions in the state, now I wouldn't rate them above Wells Fargo.
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November 2023 by Kate Louden
I’ve been banking at the Credit Union since 1980. I’ve always had a positive experience when I go there. We financed our first house through the Credit Union. I also love their app! I can almost do all of my banking on the app.
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October 2023 by Hunter K.
lady on the phone said "no one is that stupid" referencing me falling for a scam online. This is incredibly insulting. She also interrupted me and said that "because of your confidence you may be easily manipulated". She kept cutting me off and correcting me. Easily one of the rudest phone calls I've ever received. I felt totally disrespected and ignored. Its a good thing your desk attendants are no where near this rude, if they were I would switch banks. Fire her, dont fire her. I dont care. Im never answering the phone when you guys call ever again.
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October 2023 by Megan W.
Horrible customer service. My husband and I called about his loan. He is a disabled vet and hard to understand. He anwsered all his security questions. She was so rude about everything and would not help us. She said we had to come imto a branch. We live in grants pass and are not driving to corvalis. Will not finance with them again. What a dissapointment.
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September 2023 by Bre C.
Had a debt consolidation loan, everything was great paying it online, than the online site was down & I was unable to pay it due to the website being down, website was down on my end for nearly 2 months, than it was nothing but a major pain to try & pay it online, to pay over the phone they wanted my banking account number & routing number, that is a LOT of numbers to be given to someone over the phone, no thank you. They would not note the account that I had been trying to call to pay, and now it's being sent to collections after I had been reaching out numerous times trying to get the thing paid, I spoke to 2 representatives today (09/12/23) & they were strait up rude, I was transferred to collections & in order to pay off my loan in full I have to bring in cash?!, Can't use a debit or anything over the phone?!, I am done dealing with this business and much rather just deal with collections on my loan, it has been nothing but one major headache trying to pay them and I am done being with the rude representatives. This business has gone down hill, it's a bit of shame. So, in the long story if you want a loan with a bunch of headache and hassle this is a great place to get one at.
