Oregon State Credit Union has generally received positive feedback from its members. Customers appreciate the helpful and friendly staff, especially during face-to-face interactions, which are often described as smooth and satisfying. Many have had good experiences with financing and managing their loans, noting that representatives are kind and knowledgeable. Members also mention that their car loans were handled efficiently, making the process easy and smooth. However, some reviews point out issues with fees and customer service. One member discovered a small inactive account had been charged fees over time, leading to frustration. Although the issue was eventually resolved with a refund after contact with a representative, it left a negative impression about fee transparency and customer support. Others mention that the bank's interior feels sterile and lacks personality, with restrictions on clothing like hoodies or sunglasses, which some see as a lack of warmth or personality in the environment. Overall, Oregon State Credit Union is seen as a helpful and reliable place for banking and loans, especially when dealing directly with staff, though some concerns about fees and the atmosphere inside the branch are noted.
Horrible telephone customer service. Never have had a problem in person but this is ridiculous.
December 2023
Absolutely the worst phone customer service of all time. The amount of verification questions is too much and I was hung up on once I found the pertinent information. Josh or John was my "customer service" agent.
November 2023
This is the worst financial institution I ever worked with. There is a fee for everything. I was with them for 10 years, they want $25 to email the last year of my transaction history.
