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August 2023 by Todd
The people here are very difficult to deal with. They request one form of paperwork then say they need something different when I arrive. During my rental period I sold my motorhome and bought a new trailer and was kicked out because I did not have registration or title as it was still in the mail from the DMV. Terrible customer service
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June 2023 by Andrea Chicquaye
We started service during a promotion with a new employee who was really great. Later I came to bring proof of insurance and the manager was there I believe her name is Jamie. I would just say that she doesn't understand customer service there's a way to say things and there's a way not to say things. Evidently we were not able to use the insurance we signed up with. Had I not been diligent to make sure that I updated their records I feel fairly certain we would have never had to pay for any insurance, but I was told that they just don't have time to follow everything up. She said she knew the unit didn't have adequate insurance but they just had not time to call my brother about it. Keep in mind she came in from outside to help us from pruning the shrubs on the corner of the lot. I think the more upsetting piece was the move out. I don't see in the contract where it talks about move out and forfeiting a paid month, but I'd be happy to look if they could have given me a page and a number. I think overall this is just a management issue that needs to be addressed, it's not a difficult issue and should be posted openly not simply somewhere in a contract. Some people really rely on refunds especially now with the costs going up so much. I think there's a better way to do things. My brother hoped to use them again but won't do that now.
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April 2023 by Laura Flynn
I have had a great experience with Walnut Blvd Self Storage. Jamie is so helpful, the process for move in and move out was incredibly easy. I will definitely use them again in the future for any storage needs.
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January 2023 by Don Reid
Be careful outside office hours. I am stuck inside the gates because one is disabled and one just won't take my code. The phone number just rings in the empty office and then goes to voicemail. The don't seem to have any after hours number.
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July 2022 by Jeff C.
Way overpriced. Not a good value. Try the brand new storage facility across the street from them.
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September 2021 by Michele Navrkal
Was very friendly and helpful. Clean very nice place.
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November 2020 by Susan Rose
Clean dry storage at a fair price and very convenient.
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September 2020 by Pat S
Staff is very friendly and accommodating.
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June 2020 by Bruce Duggins
Great pace to store your belongings.
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May 2020 by Josiah Wood
Great customer service! Made the whole process quick and painless, and took all proper social distancing protocols. Highly recommend!
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April 2020 by Debbie Van Der Sommen
Easy and helpful storage facility.
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February 2020 by Jerilin Wiebe
Friendly
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November 2019 by Nick Pirelli
Really great staff/management. Fair price and convenient 24 hour access. Even after extremely intense rain storms our items were always dry and the facility always felt very secure.
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August 2019 by rachel hisgen
I've been a renter at this storage place for over a year and in the beginning I thought they were very great at accommodating my needs. Recently however, I was given a no cause eviction and my hours have been restricted from 9 a.m. to 5 p.m. they put extra storage locks on my both of my units to ensure that I am not there or able to get into my stuff anywhere after those hours. With no explanation whatsoever I was evicted from my unit and told that I can only be there between the hours of 9 to 5 and I work graveyard so that just isn't doable for me. And I have paid all my fees info on time every month and they still put locks on my units this place is super unprofessional and I would not recommend it to anybody.
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July 2019 by Heather S
I love Walnut Blvd Self Storage. The boss and employees are truly wonderful, helpful and amazing people. I would recommend Walnut Blvd Self Storage to everyone.