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October 2024 by Jeannie Are
Just got my monthly bill with an increase of $21, from $75 to $96. Went to change service and found I could be paying only $9.95 for the same service because I receive low income benefits. Thanks for letting me know, Comcast.
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October 2024 by Russell Routh
Comcast is great if you watch TV. Me, I'm just trying to tell someone to get the rock off of their line on 14th in Albany Oregon between Hill and Tudor Way SE.
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October 2024 by Caleb Foster
Never EVER choose xfinity. They move into small towns like mine and absolutely strangle the market. The real kicker is the techs know what's wrong, but it'll take 666 service calls and the sacrifice of a goat to make them fix their own garbage lines. Don't worry though. They have trained their employees in P.R. fluff, so at least someone will leave a nice message under this review apologizing to me for the millionth time
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October 2024 by Lilith Halsen
Constant spam calls from Xfinity themselves begging me to switch my phone to their plan. At least two service interruptions per day, at random, and while they last less than a few minutes each, they kill any productivity someone was having while they have to wait for everything to reconnect itself. Especially bad for people who work from home. Monopolies are terrible for everyone, definitely a lot of issues with them have no competition.
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September 2024 by latena scott
Very friendly and helpful staff. Was very satisfied.
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August 2024 by Pleochroic Dreamer
Xfinity is great, until you have a specific question or would like confirmation of equipment return,
Their Internet connectivity is just like every other provider - nothing exceptional.
You just better hope you don't have a problem, because if you do, GOOD LUCK speaking with someone that can help you. The agents are very nice- it's Xfinity itself that is the problem. I was with them for over five years, until a parent had a medical emergency and I had to move in with them and cancel my service, since Xfinity's service areas are limited. My sister in law returned the Flex streaming device to a local Xfinity store for me, and she made the mistake of not getting a receipt. There are NO local numbers available, and when you call, you will get the message that the agent CANNOT or WILL NOT check the status of their receipt of equipment. I was told by Xfinity that returning equipment was safe and easy, that the people in the store just scan the equipment and it's all taken care of..... Well, that is proving to be false. Now I'm getting texts from Xfinity telling me I'll be charged over $200 for a cheap streaming device that was never used. As I said, I was a customer for over 5 years - hope the extra $200 bucks was worth it- Xfinity, you would have made MORE than that from me if you offered actual customer service. I was going to come back to Xfinity when I returned home with my parent, but I think I'll just stay with T-MOBILE. At least they have LOCAL customer service. So, yeah, Xfinity has about the same level of Internet connectivity as every other ISP out there, so no reason for me to go through that again.
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August 2024 by Rick Ross
A 45 minute wait just to return some equipment. Any time you deal with Comcast, expect to lose half a day. Very poor customer service.
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July 2024 by Michael Stewart
The Xfinity Internet is decently fast and mostly reliable. I did have a few times went it stopped working for a bit. The price steadily increased for the 3 years I had it. Now that I am moving I went to turn in my equipment and have been waiting for over 40 minutes. Just to hand them my equipment. Comcast has got to have the overall worst customer service of any company I have interacted with.
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July 2024 by David Jones
Horrible service, disrupts regularly. Worst customer service imaginable.
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June 2024 by C R
HORRIBLE
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April 2024 by Todd
Based in the other reviews, our experience is no different. The staff here is super condescending and rude. “Ok, you know more about cable and internet than I do. You don’t have to be rude about it and you don’t have to be right all the time.”They are all about commission sales. We wanted a middle of the road internet package. She showed us only two packages, the low one and the high one. Neither were what we asked for. When she realized we weren’t going to be a big sale, she became super annoyed at our questions. We left to think about it. Came back later and she was busy. Even though there were other employees that were not busy at all, they wouldn’t help us at all since Lou helped us earlier. I asked that we get helped right now because she was having a nice conversation with her current customer. I asked if we could get helped now since no one else is helping any other customers and they did. Lou then gave a death stare at the guy thinking he was going to steal her commission. Very uncomfortable.As Thomas was pulling up our previous order, I was looking o we his shoulder in the iPad. I saw an option that wasn’t presented to us before and asked about it. It was the exact option we were asking for before and Lou didn’t tell us about it. We chose that option and it works perfect for what we wanted. She kept telling us that we needed the higher plan for our needs. WRONG!Thomas sold us a two option deal where the second option was free. The discount would end up on our bill. After we looked at the first bill it was still in there. Called customer service and they said that promo doesn’t exist.Went back to cancel that service and Kenny the manager was completely rude and dismissive about our experience. I get supporting your staff but you should also treat customers with respect. You don’t say things like “As I was saying…” when we were trying to explain our situation and he was failing to listen or understand. He handed us off to Wade, who was nice, and walked away. As a manager myself, when there’s a complaint, I handle it and try to make the experience even better than before. Not this guy. Pass off to the young kid and walk away.When we left the second time, not one employee smiled at us or acknowledged that we were leaving until the manager said at the last second as the door was closing “Have a nice day…”.
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April 2024 by Michelle M Soutar
If I could do a negative stars I would. KENNY the manager talks down to customers and degrades people. Yes yes you have worked there 8 years that doesn't mean you can belittle people and lord your experience over the every day customer seeking help. Over complicating your answer isn't very customer friendly for a manager. If you can't be nice to the customer maybe you should take your 8 years of experience and work as a manager at a distribution center for Xfinity instead of with people.
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March 2024 by Spencer Collins
I'll start by saying that I am not one to usually leave reviews on pretty much anything, but I'm completely fed up at this point with Xfinity. This has absolutely nothing to do with the store it self or the people that work there, it is solely about Xfinity internet as a whole. I moved out here about three years ago, and Xfinity was pretty much the only option. The guy that helped me at the store was very helpful, a little pushy at times, but overall got me what I wanted. The setup for the internet was honestly way easier than my previous provider as well, but since then the amount of outages I have experienced is ridiculous. It will go out randomly at least once or twice during peak times every week, and while this hasn't happened in a while, there was a period of around six to eight months where it would go out at 10 pm every single night like clockwork. The town that I lived in previous is about two hours away, and I had Charter internet for about five years. I'm not exaggerating when I say I never had a single problem with them, other than all out power outages. When I moved and returned my modem and router back to Charter, the gall that helped me was shocked because I had the same equipment for those five years and I said I never had any problems. I have had more problems with regards to internet in the past three years than I have had my entire life. Honestly, I probably wouldn't be as upset if I didn't have such a good experience with Charter, but because I did, I know it's possible to have internet that doesn't drop at random times throughout the day/week. If Xfinity could fix the reliability issues, it would be a great service provider. Until then, if you can find any other options, I would go with that. It is currently Sunday at 11:30 am, and the internet has gone out three times in the span of two hours, so that's why I'm writing this right now.
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February 2024 by Benjamin Thompson
Nat stays on strict. Prices are way high especially for something that isn't working the way it should. I hate that Comcast has a stranglehold on the area I live at. I would choose any other isp over this garbage company.
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January 2024 by Anna Lovelyn
AJ was absolutely fantastic to work with! He got us some great deals and was very kind. He also went above and beyond to chat with and help entertain my kiddo while we worked on setting up my service. I really appreciate it! He deserves a raise!
