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January 2024 by Anna Lovelyn
AJ was absolutely fantastic to work with! He got us some great deals and was very kind. He also went above and beyond to chat with and help entertain my kiddo while we worked on setting up my service. I really appreciate it! He deserves a raise!
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January 2024 by Jazzmyne Nixon
Not sure why this place gets such bad reviews, yes Comcast is terrible but this store in particular has always helped with whatever issue I've had. They've sent a technician for free to fix our ethernet issue, and every employee I've encountered has been nice.
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December 2023 by Nicholas Knight
This is the worst service I have ever had in relation to the actual internet service. I just 'updated' all my devices and upload speed, and have had the worst connectivity issues ever since. The in-store representative was nice though.
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November 2023 by Joseph
Went in with my router after rain water got to it, I exchanged it easily enough but after getting it home it would not connect. I hook it up in the same way as the first one an nothing, I went in an they said just Google it an showed me the door. I was like 'yeah I did that, an then some; an I still was stuck. Also hard to Google when your Internet is out, way else would I ride my bike 2mi back here the same day?'In summary, Boooooooo an I fart in your general direction, elder Barry smelling hamsters.
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November 2023 by johnny apple'seed
3 of us came and changed over our phone. An elderly member of our party was having a harder time trying to transfer stuff and work through her new phone. We were and have had a great experience with our representative, until the manager decided to take over because it was taking a longer time than expected and our party was getting frustrated. To be frank, he's very rude and kinda a d¡c×. Thank you AJ our customer service rep, 5 stars to you and I hope your patience rubs off on him.
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November 2023 by Violet Victof
Until all of my issues are fixed, this review is going to stay at one star. After about a month of paying my bills, all of my devices started to disconnect and pause randomly, despite the idiotic app saying that none of the devices were paused. After nearly hours of tech support, nothing was fixed, and they promised to call me this morning.All I got was a text message asking me to rate their service, with no call following through. I'm going to do a factory reset on my gateway, and if after everything, no human being gives me an actual response that isn't "We'll try to do better" or "Sorry you had to wait that long for our service" then I'll be making sure none of my friends use your damn service.If I could post lower stars, I would. Your service sucks, stop hiring robots to do a man's job, and I hope someone gives you the proper tools to do your own job correct instead of dragging every customer through the mud just because you monopolized the entire area.
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November 2023 by S. Hammack
Not this store, but the people at the top who won't dare allow themselves to be held accountable, here me now...I'm so disappointed in xfinity. So the Affordable Connectivity Program is an FCC program that helps me pay for my internet, because I am a disabled veteran and I'm on a fixed income. Xfinity approved this program, but only after 4 months they suddenly increased the cost of my bill. When I asked why? they said I should read the fine print, they can do it once a year and it's in the user agreement I approved. Well, for the record, I do not approve of you taking advantage of those already with so little money, and abusing government voucher programs by ruining the initial point of the government program. Might I remind you, which is to reduce financial stress so that under-served communities may benifit from internet access. That's unacceptable and unprofessional behavior from a company that has a monopoly on internet access, leaving unhappy customers with nowhere else to go.
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November 2023 by Mark S.
Went to pay my bill at 6:10. When I arrived I found the doors locked even though their own website clearly indicated a 7:00 closing time.Also, a big f.u. to Comcsst for moving Root Sports NW from almost every tiet to their most expensive one!
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November 2023 by Brianna Y.
If you have ever for a moment thought about using Xfinity for your phone service absolutely do not do so. They lost our phone numbers, have lied to us at every turn, offered nothing but tawdry and sloppy support in India, and have basically ensured that we don't have any kind of real cellphone service. We are trapped now into staying with this shoddy company as we try to get real service in place and attempt to get our numbers returned to us. This company is full of con artists, and you should 1,000 percent not trust them to provide the services that you pay for.
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October 2023 by Linda Christy
I am a long time customer of Comcast. First with internet service many years ago, then WiFi and I have been happy with the service until all this happened with my landline (also with Comcast/Xfinity). I had the same landline number for years so when my phone quit working I reached out to them. It took me almost a month to get them to finally send a technician out and he got everything working again. Four days later the landline went out again. Six weeks of frustrating phone calls trying to get some help. Run around after run around being transferred here and there and everywhere and me with no landline. Six long weeks of arguing with them when they finally offered to send out a technician for $100. As you can imagine I said NO. So they offered to set me up with Xfinity Mobile. Again I said NO. I tried to figure out who I could turn to for help. After a week I received a bill for my new Xfinity mobile account. I didn't order it nor did I want it. My daughter finally got angry and went to the local Xfinity store to argue with them in person. Now it's turned out that they released my old landline number (they turned it in to a Xfinity Mobile number) and say I cannot get it back. After my daughter intervened and raised a stink at the Xfinity store I have now been given a new landline. So except for the fact that they are billing me for a mobile account I didn't know I had and never used (not even once) I guess most of it is worked out. Oh yeah, they also raised my monthly bill almost $30 a month because I took the mobile account off. I didn't take it off it simply went dormant because it never was used,
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September 2023 by Stella Bella
They won't give you your ACP credit even when you qualify. You will try to contact them and they will just run you around in circles and won't actually change anything, but they sure will love to offer you new specials on things you don't give a $hit about.
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September 2023 by Tiffany Davis
I have gone here many times asking about promotions and upgrades. Every time they seem like they would rather get me out the door instead of making a sale. They act as if speaking to me and making an upgrade is an inconvenience. Instead of being upbeat and giving me options they just tell me I am misinformed and there is nothing they can do. For example, today the worker seemed really annoyed with my questions about a promotion. Instead of asking if we would like to take advantage of this awesome deal, pay off our phones, and how it is a significant upgrade, he just continued to tell us this promotion will not work with our phones. We were also told me would HAVE to pay for the protection when doing an early upgrade and pay over $100 to activate it. So we went home, hopped on our computer, paid off our phones, declined the early upgrade and paid only $41. I would think they would want to make a sale but I guess not.
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September 2023 by Paul Budlong
Wow these guys are crooks! Offered me $800 trade in for my old Galaxy, got the new phone phone all good, but there was no return label or envelope and 3 days now and 7 hours on the phone and nobody at Xfinity can produce this label to trade in my device to get my $800 credit.This is straight fraud, and I'm about to file BBB complaint along with an OR DOJ complaint
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September 2023 by Vance Ovitt
xfinity takes the assumption that American ISPs are horrible, money-hungry, slow, and behind every other developed nation in speed and reliability, and says "oh, we can do WORSE than that!" I get to visit this store once every six months because they INSIST you use their proprietary router, or charge you MORE for using your own equipment. Why? Because reliable third-party routers won't break down, and require you to contact their support, just to be told to come to the store, where they can try to sell you new upgrade packages etc. I've heard "Oh, that one must be defective..." a LAUGHABLE number of times. 3-for-3 have been "defective" in the exact same time-frame. Weird, too, that it always happens when my roommates and I are on break, and our usage increases. We're on an "unlimited" plan, for data usage, and it may be they don't appreciate us making use of that. I expect if they didn't want anyone to be able to prove they are throttling service, they could blame the equipment. Not that it's not likely their equipment is actually just poorly made garbage, but it all makes a person wonder, because regardless, it's plainly obvious there's a pattern. This store tries hard to pull you in, then rushes you away with a shrink-wrapped scapegoat in your hands once you refuse to upgrade to a cable television bundle or whatever.
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September 2023 by Jordan Orth
Horrible experience I’ve had and also heard from many others that Xfinity has tried to say equipment wasn’t returned and subsequently charge people hundreds of dollars. I luckily had a receipt showing that my equipment was indeed returned. I received no contact from comcast, only collections months after closing my xfinity account of which showed no further balance due. I received the call 5 months later from collections noting I had owed money for an early termination fee (which I was never informed when closing my comcast account over the phone) and unreturned equipment (I have the return confirmation email since the UPS lady told me to keep it since Xfinity tries to rip people off this way). It’s taken weeks to try & get this issue fixed with comcast since I’ve been notified by collections. Xfinity eventually told me I did return the very equipment they are trying to charge me so much money for and that they themselves “lost it”. I am very disappointed as my credit score and finances are on the line and I’ve done nothing but follow the regulations. I will be telling everybody I know not to use Comcast.
