“My very first checking account was at the Creswell branch, in 1994. Living in CG, I have gone to the Gateway branch many times over the years. Lori and the crew have done an excellent job of taking care of client needs. I got to meet the new branch manager, Brandon, last week. He was very friendly. Josh has been helping with the accounts for years. This branch has great employees, all very knowledgeable and ready to help you achieve your banking needs!”
“Morgan was so incredibly helpful and professional. I had a somewhat urgent and uncommon request and she went above and beyond to help me. In doing so, she became a helping hand in kick starting a fundraiser that will support dozens of families for this upcoming Holiday in the Cottage Grove and surrounding communities. Thanks again Morgan!”
“This branch has an awesome team. They get you in and out fast, they don't rotate staff often so you see many familiar faces, and they only keep helpful people so you can always resolve issues easily.
This branch is what keeps us banking with Umpqua. ??”
“Jerry is amazing! I am one of those people who knows very little about how to improve my financial wellness, specifically how to boost my credit score. Not only did Jerry smoothly guide me through the essentials, sans jargon & upselling pressures, but he also presented details & suggestions for a very reasonable & clear game plan for me to follow. Namely, he steered me through the loan promotion that Peak was doing for auto loans. I was approved within that very session, which was painless & surprisingly quick! The steps of crossing the T's & dotting the I's the following day, was the only tedious part: I had to take a confirmation phone call from a corporate person, then stop by a branch to sign other documents, and then complete even further e-documents via email. (Please note, these next-day steps were an unavoidable part of the corporate process, and therefore out of Jerry's hands). I do wish all those addition steps could have been handled all in the original session the first day, for convenience, but otherwise I'm thrilled with the results! I now have a lower APR on my auto loan & a lower monthly payment! Jerry's expertise & guidance had me prepared for all the necessary steps. He even went above & beyond, getting me approved for a boost in my Peak credit card limit, a bonus I'd not expected from my session with him--yet another step to improving my credit score! This shows me that Jerry is someone who is truly looking out for his members' best interests & will go the extra mile for them. I'm excited to request him for any of my future needs through Peak!”