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February 2024 by David Wilson
Arrived at Les Schwab 1st thing in morning in my RV with a leaky tire valve and Zach and Marty were awesome and got me back on the road in no time. Really appreciate it and I will always look for Les Schwab when needed.
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January 2024 by Hailey
Thank you guys so much for helping me get my car fixed up. Yall are very appreciated!
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January 2024 by Cal Swanson
Made an appointment to have a TPMS sensor replaced on a 2011 Silverado. Common truck, common manufacturer, common event. The service writer says "sure, we have the parts on hand, bring it in!!" The technician says "sorry we don't have the machine to program these sensors." Thanks for the wasted diesel, time, and giving me the pleasure of staring at the dummy light on the dash for another week while I find a tire shop that knows what they're doing.
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December 2023 by Father Time
They are priced way to high. Shop around. Usmc
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December 2023 by Chelsea Casanova
Went in to get snow tires for my company vehicle. I have never gone through the process for a fleet vehicle and without any question they completely took the lead and pushed through the process. They displayed customer service that is a rarity. Not only did they make this entire thing seamless and effortless for me. They communicated promptly, got me in, stayed late, and waited to load my summer tires. CG Schwabs has earned my lifetime business.
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November 2023 by Goyguile 420
This company is always there for me with great service. They have fixed 5 flats for me now. For free! They even fixed flats that were on tires I bought from their competitors. For free!
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October 2023 by Cameron Vanderpool
I've only been to this Les Schwab twice, and my first experience was a good one. I went there this afternoon at 5:00 because I have low tire pressure I needed my tires filled. It's not super safe to drive around with low pressure so I wanted to get this taken care of and went there thinking it would be easy. I went inside to get some help as no one came to my car, and was told to pull behind the trailer that was in the free air pressure checking spot. I did so and then was forgotten about for about 30 minutes. After sitting there for 30 minutes or more I decided to go back inside to see if there was any chance of me getting help soon and was told to just pull behind him again and wait. So I did that and in total I sat there for over an hour and no one helped me except for when I went to them and asked for help. I wish there was somewhere else to go because at this point even though it was only my second trip that was a real huge turn off for me because it should have been a simple transaction and it turned into an hour-long stay of me sitting in my car just waiting for someone to help me. It was not busy I will make a note of. Pretty disappointing and honestly I just hope nothing bad happens while I'm driving and I can get them filled at some other placeEdit: I went back the day after because no matter the experience I needed my tires checked. When I pulled in I was immediately asked if I was the girl from the evening before. The young man who filled my tires apologized for the experience and said that they are currently under staffed and if I was ever waiting that long again to come holler at someone. I appreciated the apology but also told him that I HAD asked for help about 3 times. Nevertheless, I got what I needed done and they were quick and friendly about it. I'm glad that it wasn't a hassle this time around and the interaction was good.
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October 2023 by Irfan Shehzad
I brought dodge pickup to this les Schwab to change the tire after changing the tire they left all five lugs open and the next day when I was driving the pickup, I realized that something was wrong, It was not running like suppose to when I checked and all the lugs were open I can’t believe that they can play with someone’s life and yesterday I brought my other car for alignment and after the alignment when I drove the car it was still damaged even more worse I will never go back to this les Schwab and I will never advise anyone to go there unprofessional employees I ever seen in my life .very bad costumer service. I took my car to them again today to fix the problem four employees asked me about the problem separately, I waited for an hour, no one fixed my car and even charged me $130 for creat a problem thank you les Schwab cottage grove ?
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October 2023 by Mimi Majumdar
We were passing through Cottage Grove when my car started making a rattling noise. There were no auto shops open nearby because it was the weekend, so we took my car to Les Schwab and asked if someone could check it out and at least tell us what our options were even if they may not have been equipped to fix it. Our wait time was only about an hour with all the cars that were scheduled ahead of us. Miguel was so speedy with a diagnosis, and although he didn't have a specific part to make the fix, he did find a temporary solution that got us to California with no problem! Didn't even charge us! (We also saw him get into someone else's really old car and the doors got stuck with him still inside it. He laughed it off and someone helped him get out; I bet he's seen it all at this point.)Thanks so much for your help, Miguel! I'll be going to Les Schwab for all my tire needs from now on.
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October 2023 by Guy Villegas
Had front shocks replaced they didn't carry them had to order, within 10 min they where there and 1 HR to install. I sat had coffee and made a new friend. All is good.
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October 2023 by Mark Mallari
Got a flat on our way up to Portland. Great customer service. Elise was able to remedy our issue very quickly!
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August 2023 by Ryan Westerkamp
Went into Les schwabs and asked for a new tire when I had a screw lodged in my tire, they not only “could not find anything wrong with the tire” but also claimed “it was just the valve stem stuck open” they told me it would only take about 1 hour to fix it which actually took 4 hours and they never even looked at it because I then took the tire to Midas where they found a nail lodged in my tire. Anyways on top of that I left Jim Gipson my number to call me when it was finished, I then waited 4 hours and tried calling them in which they ignored my calls and then I sent my dad in because he knows the manager Jim. When my dad went to get the tire Jim said he thought I was “Just some tweaker that brought a tire in” which is hilarious because I’m a business owner @WesterkampLandscaping and have multiple vehicles. If I had not sent my dad in Les Schwabs probably would have kept the rim and replaced the tire and sold it to someone else. The most unprofessional business I have seen or done business with. Go elsewhere Les Schwab’s will never get business from anyone in my family again, my dad will make sure of that.
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July 2023 by camille lorenc
I went to Les Schwab 7/19/23 to have the tires on my rental car inflated. The gal that filled the tires discovered a giant screw puncturing the side of the rear left tire. I subsequently had them install a new tire. I am extremely thankful that they found a definite hazard and resolved the problem immediately. When in Cottage Grove, I will never go anywhere else!!! HIGHLY recommend.P.s. Everyone was very polite, friendly, and helpful.Big thumbs up to Les Schwab
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July 2023 by Skipper Hamilton
Great customer service, I went into Les Schwab with a nail in my tire. They patched it at no charge. I told them, "I did not buy my tires here." they just said no problem, and hopefully, I would consider continuing to use them in the future. With service like that, I'm sold.
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June 2023 by Kimberly Candelaria
Great prices and excellent customer service!
