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September 2023 by Tabitha Vroman
??❤️
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August 2023 by Brian Kasner
Cell phone service is good
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July 2023 by Scott
I had some questions and they answered them and helped me deal with some issues.
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June 2023 by champion 80
Bad customer service I hope I never experienced it again.
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January 2023 by Jayden fuller
Went in looking to find a new phone service. Hallie was so sweet in helping me pick which plan and phone was the best for me. Really glad that I came in.
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January 2023 by Tad Jones
I went to the store because I thought I needed a 5G Sim card for my new phone. The guys explained that with T-mobile, my old Sim card would work in the new phone. They installed it for me, and transferred my data to the new phone. Very nice, polite, personable, and helpful.During my visit, I overheard the staff dealing with other customers in the same respectful, knowledgeable way.
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December 2022 by marc stine
A great phone store
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November 2022 by ric damaso
We walked in an hour before closing time, the staff looked at their watch and gave us a not so friendly look. They proceeded to help us but not to the full extent. We were planning to switch to tmobile network that day but they told us that it'll take awhile to transfer our account from a different provider. So we just decided that their not willing to help us. We went to Eugene tmobile the next day.
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November 2021 by Dali Al-Nasian
The service in this store was amazing!! All my purchases were easy to make and the staff were friendly and helpful.
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October 2021 by Brittany Alberts
This store opening was the best thing that could have happened, I stopped in because I was in Cottage Grove for a baby shower already. The reps are all so kind and helpful, Kylie was who directly assisted me last week and she was awesome the lady manager was right there to help when we needed her and super knowledgeable. Overall a great experience, I will make the drive from Eugene to Cottage Grove for all my future needs just because of how great their customer service is.
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October 2021 by Denise Ralston
The transfer from sprint to T-Mobile was a horrible experience!! We have 5 phones on our plan and The staff was not knowledgeable at all and was extremely rude and lost a lot of our social media and in that lost a lot of our pictures and memories. We sat for a total of 5 hrs in two separate visits. I would absolutely not recommend anyone to use the cottage grove T-Mobile store to make the transfer I would highly recommend using any other T-Mobile store.
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August 2021 by Donkey Dean
The management staff was the best I have seen in years when it comes to cell phones cause I like to upgrade yearly. They are so kind there and the reps were just as amazing and the customer service was amazing I felt like family!!10/10 recommend T-Mobile cause of this store and staff
