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July 2025 by Bonny Thomas
I've been in twice now for help with my RV loan (I wanted to pay extra toward the principal) and both times I left feeling stupid. It's not a good feeling being made to feel stupid. It's embarrassing and humiliating. I understand that everything can be done digitally but sometimes those of us that don't live in the digital world every second of the day need a little help navigating. The only reason I have business here is the interest rate is a little lower but I'm definitely going to try and refinance with someone else even if I need to pay a little more.
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July 2025 by Sara Beasley
Won’t hire enough people to help customers. Most of the time just one teller. Very long wait times!!!! Switched to OCCU. Do better US bank!
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July 2024 by Micky True
Quick and friendly employees
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December 2023 by Reece Brush
Very rude staff with an ATM that hardly ever works.
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July 2023 by Billie Wilson
Great customer service!
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May 2023 by John Gracey
Excellent US Bank branch in CottageGrove.Always efficient, fast, and friendly service with a smile.Jami, at this branch, is such a gem to work with for all banking needs; whether it's checking, savings, credit, CDs, or other.I've been with US Bank since 1995 and this is one of their better branches in my opinion.
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August 2022 by Brian Kasner
Good service
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March 2022 by Bentley Mooney
I've been with this branch for 10 years & they never fail to provide amazing support. Whether it's business & personal financial services, I couldn't be more pleased. Thanks so much for the friendly & helpful service.Bentley
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January 2022 by Je Mos
Very inconsistent with hours and services. They (staff) don't wear masks in the lobby though make you wear one. Lots of gossip and chatting between staff while with customers. Very unprofessional and the worst branch in the area. Would rather drive 20+ miles into Eugene than deal with this place.
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July 2021 by MaryEllen Strange
There is a good noteryof the public. Period!
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July 2021 by Samuel “Titan” Moffatt
Found the bank aquiet professional place. Helpful if you Ask for it. ! Made the move from nwcu and so glad I did!! ✅ Previous bank was ripping me off with there overdraft coverage! Yeah, it's a nice feature to have, but if you don't have the money ?? in the account, you can do without!? But the scam behind over draft, is if you got a $1.96 in your account, nwcu doesn't tell you that!? They go ahead and allows you to charge it, only to charge one $28 to $32.00 dollars for thier6 profit of you being overdrawnThis U. S. Bank was up front and honest about it, I suggest all give U. S. Bank a chance or a try, you won't be ripped off of $32 over draft charge.
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April 2021 by E S
Unbelievable the hours keep changing. Now only open three days a week for approximately 5 hours on those days. We have been customers for over 45 years and plan to close our account and move all of our business to the local credit union. US bank is attempting to force everyone to go to on line banking and then reduce the work hours of the local folks who work there. Do not open an account at this bank. Very sad, the people who work there are very nice, it is the bank that is substandard. This bank has taken advantage of a difficult situation caused by the pandemic.
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April 2019 by Nathan Plueard
Nothing like making it impossible to pay on a credit card! They closed out my checking accounts, so when I tried to make a payment on my credit card the lady said they can't take cash but can accept a debit card. Really, so you cancel my debit card than tell me that's the only way I can pay my bill for my credit card? I just want to pay it so I can close out all of my accounts, this is a terrible bank.
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April 2019 by Ken W
Ladies are always professional.
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October 2018 by Cheryl Rignell
I hate the fact that they charge a fee for a person to cash my checks it's a convenient way to pay instead of cash. So I closed my accounts with them and went to a Credit Union! Only way to go
