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February 2024 by LowGodd
Consistently the worst walgreens iv been to. The pharmacy is constantly closed and constantly having problems. They've had the Pharmacy closed since the power outage. Its been over a week since then and they still haven't opened the pharmacy just completely denying everyone stuff they rely on. And now I have to go through a whole process of getting my prescription switched over to walmart... who's pharmacy was open DAY 1 once we got power back.If you live in cottage grove, switch to mccoys or walmart. This place is terrible.
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October 2023 by Oceana57
Always nice to shop here. Friendly and helpful staff. Great photo finishing deals. Wide variety of products.
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October 2023 by Patrick Rodgers
I honestly don't know how they are still operating. The pharmacy is unreliable at best. The rest of the store is a ghost town. If you are going to be a part of this small town. Work like you have some sort of investment in the community... Pharmacist!
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October 2023 by Molly Ingram
This pharmacy is the worst. They don't answer there phone and you can never speak to anybody. They don't care if you get your prescriptions. I was on hold 4 times today trying to get info on why they hadn't filled my prescription, I started trying toget the prescrption for a week and 1/2. It just kept saying in process on hold 20 minutes a piece with one caller in the que. I called the store and ask for the store manager and they gave me a girl named Breanna. She could of cared less and she should be fired. told me if I didn't like it I could go somewhere else. Then she hung up on me she should not have a job. Tomorrow I am going to go to corporate on line and conplain hope they shut down the Store altogether !!!
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October 2023 by Kathy Jacobsen
This is Ridiculous!! I waited on hold for 30 minutes, never reached a person and the computer kept saying there was three callers ahead of me... seriously, I don't buy it!! Stop putting customer service 2nd!!
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July 2023 by Elise Flanigan
They had my prescription for a week & didn't fill it. I called them a week after they'd received it to inquire on what was going on since I had not been contacted. They said they'll fill it now & it week be done in 30 mins. I got off work and rushed over because they close at 6pm. Went to drive through & there was a sign the drove thru was closed due to staffing issues. I hurry to go into the pharmacy & as soon as they saw me coming they closed the windows. It was 5:59. I tried to holler at them, that the drive thru was closed or else we would have been here a minute sooner. They completely ignored me and said nothing. I'm livid now. I would give them a -100 star rating if I could. Save yourself the trouble & do not us Walgreens pharmacy in Cottage Grove. They are absolutely the worst.
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June 2023 by Fran E.
DO BETTER!! If it was possible to leave no stars I would do so. This Walgreens is unable to keep their staff so they are unexpectedly closed during their already limited hours. I tried for a week to get my prescription transferred back to Walgreens (from Walmart - I had to have it sent to Walmart the first time because Walgreens was closed). I did follow-up calls and made it very clear that I needed my prescription filled by Thursday (this left me with a little wiggle room if they messed things up). Thursday came and went and on Friday I called as soon as they "opened" - I was on hold for an hour and a half before I decided to just leave work and drive over there, where I saw a paper sign taped to the door stating the pharmacy was closed, WHAT!?!? The other Walgreens in Eugene/Springfield was unable to transfer my prescription to a different local pharmacy because after Walmart HAD transferred my prescription on WEDNESDAY, Walgreens in Cottage Grove had never entered it in the system. This is the most unprofessional place of business I have ever encountered and they should not be allowed to call themselves a pharmacy. There are two other pharmacies in town that have plenty of staff - THIS IS A WALGREENS ISSUE!!!
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February 2023 by Boolow Johnson
Super nice and helpful. Great pharmacy and kind employees throughout the whole store!!!
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November 2022 by Liz R.
DO NOT send any of your prescriptions to this "pharmacy". Apparently they cannot keep staff in house so days go by without any service. They just close the pharmacy for days! No apology, no alternative, no medicine for customers.
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September 2022 by Brook Painter
So I have medications that I must have every single day. I was going to Mexico for 15 nights and made sure that my doctor sent over everything they could that I needed. I called Walgreens last week to make sure everything was a go because some of them are controlled substances. They said everything was good and I could pick them up on the 14th. So when I went to the store today on the 14th the pharmacy was closed because their pharmacist did not show up to work. I have never ever seen such a thing. So now I have switched over to the pharmacy across the street which is a local McCoy's pharmacy. Be careful if you're dealing with them if you have life-saving drugs you need because they are not always available and the service is poor.
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September 2022 by Ed T.
I've used this pharmacy for many years without problems. In the past few months they have become unreliable as to what their normal hours are and they are often, temporarily closed down completely. No explanation and no length of time given. Something is seriously wrong with this company. I do not recommend them for your pharmacy needs. I worry about the internal problems they are having compromising the safety of my prescriptions. I will be changing my pharmacy.
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June 2022 by Judy Rooke
I have nothing but good service here. Went to Dr. Today and my new prescription’s were ready by the time I got home.
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June 2022 by Bobby Hill
The pharmacy was shut down for over a week due to having their one sole pharmacist out with COVID. This greatly affected me and lots and lots of people I talked to had the same serious issue around this small town. How could a company on Walgreens' magnitude completely rely on one pharmacist for a pharmacy that serves a town of 10k people?
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April 2022 by C R.
Zero stars would be too gracious. I'm not mad that my RX wasn't ready I'm MAD BEING LIED TO. 4 times today I was told different things. I drove down there and low and behold my RX that was "out of stock" was miraculously there. I understand supply chain problems but DONT LIE TO ME. The pharmacist had attitude because they are short staffed. I get that but that does NOT give you the right to LIE
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April 2022 by Brandon Hemphill
Leaving your customers hanging without your company having a back up plan is horable buisnessI've transferred my prescription and im removing you from my doctor's pharmacy listHaving my prescription transferred is taking me almost 2 hours with a lot of stress and phone callsJust so I don't have to walk 3 miles with chronic pain to pick up the prescription whenever they decide to re open, because I don't have a car to drive 25 miles
