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September 2024 by Melissa Wilson
The quote I was given was what I paid, no surprises. They did not try and sell me stuff I didn't need. Staff was extremely friendly and professional. Will definitely be going back!!
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September 2024 by Grady Barrels
Truck went into reduced power mode due to a def issue in Chemult while pulling a travel trailer on the way home to Eugene. I called Shawn to ask if he had the equipment the time to fix me up. He was super accomodating and had me back on the road in about an hour. Kind, knowledgeable, and charged a very fair price. If I was a local, he would definitely be my mechanic. Recommend 100%. Thanks Shawn.
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August 2024 by Luanna Rowland
We feel very blessed to have experienced a day with High Country Automotive. We were stranded on the corner of Silver Lake Rd and Highway 97. Yep, middle of nowhere. They arranged for the tow with a company who worked with my roadside assistance to save me $. They did a complete diagnostic. They thoroughly explained the problems and researched ideas to help us safely and economically get back on the road for our 7 hour drive home. They were welcoming, professional, very knowledgeable, and they helped us with needs and comfort while we waited. They were so friendly and personable. Their charges were Very reasonable. They are just extraordinary people! We are truly blessed to have had the experience of a day with them ♥️
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August 2024 by Adam Coleman
Shawn and family are great at their job, fair in their pricing and have a great attitude with their services. Even if the so so competition shows up they won't hold a tune anywhere near what High Country does. Thank you for your help!
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August 2024 by Megan Stockdill
Had a slow leak in our tire on the way back from Crater Lake. Despite showing up at closing time, they were able to find the small nail and patch it up in no time! Very nice people.
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June 2024 by ariane sophie marcil
Really disappointed with this garage. Charges a lot but way too expensive. He goes to get tires in the neighboring town, 15 km away, charges me US$150 for the ride. ALSO takes a rating of US$119 PER tire so x4. Good polite service but if you can get business elsewhere, go there. Too many hidden fees here.
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June 2024 by C.O. Savage
Friendly and helpful
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April 2024 by Marie Atkin
I recently went to High Country Automotive for much needed repairs on my SUV and needed a reliable mechanic nearer our home in Crescent. We found High Country Automotive to have great reviews. The front suspension was in disrepair, we also had a complete tune-up, oil change and a front and rear suspension replacement with Rough Country 2" lift kits and have been enjoying a very smooth air-ride experience since. High Country Automotive is not only very reliable, they take their time to go over all the details of the repair before and after, even a few small details were taken care of that I missed. They gave us excellent prices on parts and their work is impeccable, we most highly recommend them! Don't go anywhere else if you want good dependable work, knowing your vehicle is road sound and safe for your family to travel in, High Country Automotive is a business that takes great pride, integrity in their work and take care of their customers as family. Support your local business or even if you live the jext town over, don't get caught up in cheaper, less expensive mechanics, bring your vehicle to these people who already charge bottom prices in parts but they provide the very best service in repairs!
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December 2023 by Maria Gomez
Where does one start ? On wednesday night Thursday morning around 1am I hit a huge rock in the middle of no where driving from Vancouver Wa to Klamath OR. There was no service so I had to drive my car a bit till I finally got 1 bar of signal (that messed my rims even more). I knew everything and everyone would be close as it was the middle of night/morning. The next day we call a towing business (I believe his name was Gary) very kind gentlemen to take me to the nearest tire shop. To my blessing I was taken to HCA where I met Lena and Shawn. From the minute I step into their property I was treated with kindness, respect, empathy, love and words just would never describe the magnificent souls I got to encounter. The entire day they spend shopping arounds for my rims and tires to have me back on the road as soon as possible. Its hard to find Jeep 2017 rims (I have encounter this in the past) they didn't give up to also find a decent price as they understood this was an unexpected accident and I was limited with funds. They made sure I had a warm loving home to lay my head for the night and had something delicious in my tummy. The hospitality was just out of this world, not seen too often these days, but Shawn and Lena went above and beyond and I didn't just feel like their customer I left feeling like I made family. I will for sure be seeing them again and definitely recommend them to anyone in or out the area. To top it off my car feels better than when I had it before the accident. He made sure I left with a safe vehicle by testing it first before I got in it. Again words cant describe how beautiful thoughtful kind of humans I got to meet that Thursday morning.I am beyond grateful for Lena and Shawn and family. I love you all and feel so appreciated. Thank you High Country Automotive.
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September 2023 by Jeremy S.
Shawn saved the day for me on a Sunday morning where nobody was open or answering phones. I picked up a flat tire between La Pine and and his shop. Facing the prospects of driving 350 miles home on a spare donut or getting a hotel for the night until other big box tire shops opened Monday morning- neither option was a great option.Fortunately for me, Shawn answered the call, and agreed to meet me at his shop and find a safer, more reliable short term solution to get me home the same day. He had a quality used tire on hand that he mounted, balanced, and ended up fitting the bill perfectly. Though a different brand from my original tires, the tread pattern ended up needing almost exactly the same. Long story short, the repair was quick, fairly priced for a weekend rescue, and got me home with a smooth ride to top it all off. Though I don't live in the area, I would definitely call on him for my automotive needs if I did. Throw some support to this smaller, local, family owned business!
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June 2023 by Kayla Hood
Stellar service and amazing staff! This shop is absolutely the best! Shawn went out of his way more then once to help with our recent mechanical issue. I have known him for a while as our kids are in school together, but this was my first time having to use his services. He took us to the car that broke down on the side of the road from the school after a function they had. He then towed the car to his shop and took us home. We needed a clutch, flywheel, and trans mount. He got it all done in under a week. When the vehicle was done he had his lovely wife Lena come pick me up, then pick my ex up so we could go get the car! I can not recall ever having a service provider make me feel more like they cares and deserved my business. I will be taking all my vehicles to High Country from now on!!Services: General repairs & maintenance
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May 2023 by chris lor
Quick and friendly service. Drove into a snowbank and got stuck. They got to me in less than 30 minutes and were able to pull me out without issue. Tried calling multiple tows in the area but none were able to help except for Sean.
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May 2023 by Clyde A. Hutchison IV
They helped out my friends when they were broke down on the side of the road with a shredded belt in one vehicle and then went to their shop and fixed their head gasket and water pump on another vehicle.
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March 2023 by Eric D.
We got hauled into High Country Automotive at 4:00 on a Friday afternoon with our 2004 Ford E350 lifted, 4X4, converted camper van. When the flat bed pulled up, the place didn't look like much. Looks were deceiving, they were amazing. Our V10 triton engine had spit out a spark plug. Bruce, the mechanic, knew immediately what the problem was; he installed a heli coil plug insert in the aluminum cylinder head because the threads were buggered and had us back on the road by 6:15. The owner, Shawn, was taking care of other things but checked in on Bruce's progress regularly and no one complained about staying late on a Friday. The bill was much lower than I would have ever guessed, which was greatly appreciated. I would give then ten stars if that was an option.
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February 2023 by Shawn
Had an issue with the engine light. They checked it out and had us back on the road in no time.. amazing service ☺️
