Astound Broadband Powered by Wave offers a mix of experiences for its customers. Many appreciate the skilled technicians, who go above and beyond during installations, ensuring everything is perfect. The plans are considered great, and the addition of the eero wifi system enhances customer satisfaction. However, there are concerns regarding customer service, particularly with appointment scheduling and communication. Some customers have faced long waits for technicians without adequate updates, which detracts from the overall experience. Despite these issues, many report fair rates and high-quality broadband service, highlighting individual employees for their outstanding support and professionalism.
Installation was done smoothly. Installer was great and fixed problems with using our Google Router.
March 2025
Our Tech was wonderful. The installation was challenging but not due to the tech. He went above and beyond and made sure to stay until everything was perfect. Much appreciated.
April 2024
Very good so far. Great speed, no storm interruptions, no service problems. A very successful escape from cable!
