Astound Broadband Powered by Wave offers a mix of experiences for its customers. Many appreciate the skilled technicians, who go above and beyond during installations, ensuring everything is perfect. The plans are considered great, and the addition of the eero wifi system enhances customer satisfaction. However, there are concerns regarding customer service, particularly with appointment scheduling and communication. Some customers have faced long waits for technicians without adequate updates, which detracts from the overall experience. Despite these issues, many report fair rates and high-quality broadband service, highlighting individual employees for their outstanding support and professionalism.
Install was quick and efficient. Installer was very personable and helpful
July 2026
Professional attitude and customer service oriented. It’s much appreciated.
July 2026
Did an awesome job. They called to let me know they were going to be late because of a family emergency. I asked them to install it a certain way and they were more than happy to make it happen. Thank you again
