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February 2024 by John Cooper
Billing issues resolved after talking to district manager.Due to severe weather in Eugene the airport was closed so I called them to let them know I need to extend the rental car for couple days so they repriced my rental fee for a full duration of my rental which was for 7 days total including 2 additional days and charged me additional $300. I’ll never rent from them again.basically, they charged me twice because my initial reservation was through 3rd party and to reprice based on their rate from the day one that was the agents excuse .on the phone.
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January 2024 by Samantha M
We rented in Eugene and got stranded in the ice storm this week, flights cancelled everything. We called 5 times everyday and no one will call us back. They won’t help us with chains or anything or bring someone out without charging us hundreds of dollars now. Now they go from $30/day to $200/day and refuse to help us. Hands down the worst experience and customer service we’ve ever experienced. Do not use this company at all. We are tourists here and they didn’t even warn us about the ice or give us a 4wd, gave us a tiny 2wd and now we are paying for it. Run far away.
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December 2023 by Mariah Grant she, her
Gabbie was super helpful when I dropped off my rental!
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November 2023 by Sharon Knauss
Alamo is the way to go! Everything went well from start to finish with my car rental. I will continue to rent my cars from this company.
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November 2023 by Kevin McKinley
I received excellent customer service at the Eugene airport. I was asked which type of car that I wanted (3 options). When I said the Camaro was tempting but that I would be driving my 95 year old mother around, the Alamo associate (sorry, I don’t remember her name) asked if I would like a minivan. That turned out to be ideal for my trip.
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October 2023 by Kim Long
Alamo was great from check in to car return! Thank you.
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July 2023 by Cynara G.
Erica Hawley branch rentalManager wants to charge us $250 more dollars For return 2 hours late
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September 2022 by Alberto Markovich
Have a sign that says they open at 7 AM, currently at desk at 8 AM and there’s no one here on a Monday. Not a good look.
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July 2022 by Barbara S.
Warning! There is only one line for rental cars. A sign or verbal directions would have been helpful. We got in the wrong line and we were sent back to the back of the line.
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August 2021 by Sara Lunkusky
Amazing experience renting a car, due to Maria Sosa! I had the wrong check in time, my reservation was a mess. Maria went ABOVE AND BEYOND to help me out, being kind and thoughtful throughout the process. It is hard to work in customer service these days and Maria is a true gem. If I lived closer, I would offer her a job myself. I will continue to rent with Alamo just because of the experience that she provided. Thank you Maria!!!
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July 2021 by Duane Webb
Alamo was able to provide me with a quality rental vehicle at a reasonable price. I made the reservation through Costco travel then added an additional driver using the Alamo website. Due to unexpected issues I arrived at my destination a few days early and picked up another vehicle. All was good until I went to pay for the Alamo vehicle on the day the reservation began. My reservation was easily accessible. I requested to pay for the vehicle and have it waiting for my additional driver upon their flight arrival so I could return to business. I was told I would have to pay an additional $15.00 per day for the additional driver and be there when the vehicle was picked up to verify the person picking the vehicle up was indeed the person who was shown in the reservation as the additional driver. All of their personal information was already in the reservation, including their drivers license number which was required to complete the reservation. I was then faced with a dilemma: Pick up the new vehicle and leave my second vehicle in airport parking until the 2nd driver's flight arrived or return to the airport several hours later to confirm the additional driver was indeed the person picking up the vehicle. If I left the other vehicle in the parking lot I would be faced with hiding the key somewhere and hope that the additional driver would be able to locate the key where I was hiding it. Same thing with the vehicle I was picking up from Alamo. Ultimately I made a decision to pick up the Alamo vehicle and return 4 hours later to provide it to my additional driver and then pick up my other rental from the short term parking lot. An unreasonable practice with an additional driver added prior to the reservation beginning. Otherwise this was a good experience with the rental but......
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July 2021 by Rebecca Berry
Never will I rent from this company. I rented a car to use and cannot bring the car back until 9 Am or 10 PM the night before. I am currently at the Olympic Trials to watch my daughter race and will not be able to spend any time with her after the race because I have to bring my car back the night before. My flight leaves at 6 AM. No drop off early in the morning. This is so upsetting!! I spoke to a costumer representative and they were very unprofessional to my situation. Extremely put off on the phone. I am in tears. I will never rent from this company again!
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April 2021 by M W
Very good customer service, don't have to wait long, and cars are quite reliable.
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November 2020 by Adam Burggraff
Was about to give a good review saying it was quick and easy. Then I got an invoice for $1 saying that the tank wasn't full. Super annoying. Had to fill out cc info on weird enterprise website, took a while. Don't they have my info? Why? I filled up at closest gas station lol.
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September 2020 by Shayna Rians
I recently flew to Oregon and pre-paid to pick up my rental at the Eugene airport. As my plane deboarded, multiple people made their way to the Alamo counter, where an employee yelled at us that it was all one line for Enterprise, Alamo and one other company. With each new group that approached the counter, she would yell the announcement again, seemingly annoyed that we didn’t realize we shouldn’t line up at our respective rental car counters.Anyway, I had reserved a sedan — Hyundai Elantra or similar. The only option I was given was a Kia Soul. When asked if there was anything else available, I was told I could pay a significant increase for a Jeep Wrangler, and that a Kia Soul was actually one step up from what I paid for. I went ahead with the Kia Soul — I was exhausted at this point — and upon getting out to the lot, opened the door of the vehicle to a very obvious smell of cigarettes having been smoked in the car. However, after 2 flights (with a layover), and the unpleasant girl working the counter, I just decided to get going to my destination so I could get to bed.Prebooking and prepaying is great and more efficient than trying to get a rental car day of, but I will probably look into a different company next time.
