-
March 2024 by Boolow Johnson
Veronica was a wonderful cashier/associate!!! Kindness can go a long way (in just about every situation) and really matters. She was super nice and helped me with a confusing return/purchase. I have had really bad experiences at Valley River Center AE store in the past. AE needs more Veronica's or have her train other AE employees. She made me decide to return to the store after i was considering not coming back because of a prior bad experience at this store.
-
March 2024 by Friendlyshopper
I had a HORRIBLE experience with a lady name "Nic" Nichole!!!! She refused a return with receipt snd tags attached. I had to online "chat" with AE so they could have me advise her how to do her job. Eventually with guidance and much resistance she did completed the return. Not very professional and quite rude. Overall disappointed!
-
February 2024 by Melissa Harper
I have been a customer for years this is the main place I shop. Went and bought some jeans about a month ago and did the bogo deal because ALL JEANS were buy one get one half off. The jeans I bought were to big so I went in to simply exchange them for a different pair.. to my surprise they wouldn’t do an even exchange except for the fact they were 10$ more so I knew I would obviously have to pay that. To my surprise they wouldn’t honor the same deal even though I was just exchanging they said the jeans I wanted weren’t apart of that deal because today it wasn’t all jeans it was select jeans.. won’t be going there anymore I’ve never had them not honor the deal from when I bought the jeans and they were all buy one get one half off not to mention the manager and sales associate were very rude. Ended up having to pay more then double what I should have..
-
December 2023 by Kendle Harris
Came in to return pants but I had already started the return process online. The manager came up to let me know that they wouldnt be able to do that. Although I couldnt get done what I needed, the entire staff was so nice and apologetic. Thank you for a pleasant experience!
-
October 2023 by Bethany Atkison
Friendly, helpful employees. Favorite store.
-
May 2023 by Brian Kindle
I came in and was surprised with how nice their displays are, and very clean. I was disappointed I quickly found the size of jeans I was looking for in the perfect style, at a great price.
-
April 2023 by Tanya Kenny
This had to be one of the strangest retail experiences I've ever had. Most of the staff was rude and pushy. Assumed what jeans I needed for my 'body type' and wouldn't let it go. I tried the jeans on to shut them up and they were horrendous. Will not return and will attempt to warn others. Go to Buckle if you need to shop where you'll get great clothes with amazing service.
-
June 2022 by Fei stetzwa
Hadn't been in years. $50 for ripped jeans shorts. I have to return them the next time I am in Eugene.
-
February 2022 by Alanna Casarez
Cute store, super expensive clothes(even the ones marked down are still $60-$80?) Also the floors were pretty dirty. There were dust bunnies, and hair was floating around the floor? the atmosphere just didn't seem very professional especially sense the gal who was working there was texting on her phone not really paying attention. ??♀️
-
November 2021 by k Jen
Staff was very friendly and helpful. Pricey!?
-
October 2021 by scott frese
Shopping here was a good experience
-
July 2021 by Alisha Landolt
If your children have grown out of children's place clothing, and you feel like tearing your hair out, you might be experiencing the teen years. We love AE clothing as much as their peers do. It's well made for the price, and the styles vary enough for plenty of tastes.
-
July 2021 by Jimmy Whiddon
I went in the other day and the checkout system made absolutely no sense. I often don’t like writing these types of reviews but serious change needs to be made. It was flustering/confusing and I don’t wanna seem dramatic but I was one more question away from an anxiety attack.
-
April 2021 by Lex Luther
I have a medical condition so I have to wear a shield. Totally ok purchasing online but I'm not going to pay shipment just bc I'm not allowed in the store. Not like they care, but it really upsets me. I love these clothes. But I'm never coming back - again, like they even care.. I mean, I'll wear a mask anyways. They can take care of the ambulance fee when I lose consciousness ?
-
April 2021 by Genesis Eversole
I love American Eagle. I love the clothes and friendly staff!
