-
July 2022 by Dana N.
If I could I would be giving them negative stars. Customer service is horrible, they don't try to help when there are issues with the product, specially when the product is dropped off defective. NEVER AGAIN! Don't trust them, they lie, they don't care about the customer, they just want your money!
-
November 2021 by Sarah Keyser
Mjacobs does not stand behind the furniture they sell. GM and Store Managers want to ignore the issue. Unprofessional business interactions. Scott and Daniel told me if I wanted to speak to anyone above them to report this that I could go ahead and write a letter to the company. Then he hung up on me. The Jonathan Louis furniture that we bought is junk. I cannot get a hold of their reps either. No return phone calls. I have a log 6 pages long of my calls and messages. This company is a JOKE and I would recommend to shop anywhere but here! This has been going on since the couch was delivered in April. No care or concern from either company whatsoever.
-
August 2021 by Shari Johnson Green
The salesman was so helpful and empathetic about not having the right chair. When I saw that picture of it he was just a happy as I was. Thanks
-
June 2021 by Paulette Montplaisir
lots of furniture to choose from. my salesperson was very helpful and the delivery fee was affordable. I love my new couch.
-
April 2021 by Mary Ann V.
My friends ordered a loveseat in Sept 2020.. they have NOT received it yet. Every month M Jacob says it's lost, it's found, then they don't know. Yet my friends are expected to make monthly payments. Its going on 9 months... do something!
-
March 2021 by Lonnie Stoner
Excellent and very professional staff, Tom helped me pick out the perfect bed .The set up and delivery was on time and professional. I would highly recommend this business.Thank you again for your professionalism.
-
October 2020 by Linda Hirsch
I recently purchased some furniture from M.Jacobs in Springfield, Oregon. Outstanding service and awesome products. Thank you Dennis for helping me to have such a good experience. Looking forward to seeing you again for other purchases.
-
October 2020 by William Loncosky
Very friendly and knowledgeable.
-
July 2020 by Douglas L Green
Picked out a great leather furniture set with salesman saying “it’s on the truck” but could be up to 4-6 weeks. Was just over 6 weeks. Delivery set and delivery window given. They kept calling to push it out further and further. Finally at 8:45 with they call to say they won’t deliver that day. Finally got delivered the next day and it wasn’t put together correctly and one pice if leather was stretched. Two weeks later they send a tech who didn’t show at the time. They said “ wrong address” yet they delivered the furniture to the right address.
-
July 2020 by Diane Croteau
The staff went above and beyond to make sure we had the furniture we loved. They delivered it as promised and set it up the way we wanted. High quality furniture with great employees b
-
July 2020 by Kristine Johnson
Eli was so helpful and a pleasure to work with. Didn’t try to upsell me...... listened and provided me a lot of guidance. I have the perfect sofa with chaise and swivel chair to fill my empty living room with. Best prices in town for the quality, and believe me, I shopped everywhere!!
-
March 2020 by Jules A Smith
Very friendly, helpful, and provided good information.
-
March 2020 by Mary Sorensen
Great people, not pushy at all. Had an excellent experience!
-
January 2020 by Mark Green
Good service, good price , friendly staff, nice variety of furniture in our price range! Overall a good experience!
-
September 2019 by SusiMae R.
Dennis took time to make sure I was a satisfied customer. He really cared about resolving my concerns. Love the free delivery and selection of furniture.
